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Match the picture with the word
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Conflict resolution nvc basics: what this conflict resolution lesson covers
This free interactive lesson on conflict resolution nvc basics is part of the Mondosol Conflict resolution course course. In about ten minutes you will meet 8 essential words and phrases about today: nonviolent communication basics, see how they are used, and test yourself with a short quiz. Everything on this page runs in your browser, so you can practise conflict resolution nvc basics on your phone, tablet or laptop without installing anything.
What you will learn
- Observation — what happened, without judgement
- Feeling — what you felt, owned as yours
- Need — the unmet need underneath the feeling
- Request — specific, doable, and refusable
- Evaluation trap — ‘you always’ is judgement, not observation
- Pseudo-feeling — ‘I feel ignored’ is a thought, not a feeling
- Empathy first — understand before being understood
- Refusable request — if no is not allowed, it is a demand
Practice questions
- What are the four steps of nonviolent communication? Options: Observation, feeling, need, request, Listen, argue, agree, close, Blame, explain, demand, resolve.
- Why is "you always interrupt me" not an observation? Options: It is too short, It is a judgement, not a neutral description, It is not true.
- What makes a request different from a demand? Options: It is louder, It is written down, The other person is genuinely free to say no.
- Why is "I feel ignored" a pseudo-feeling? Options: It describes what you think someone did, not an emotion, It is too emotional, It is always accurate.
How the lesson works
Each card shows one item with a visual cue and a clear explanation. Tap the card to flip it, say it out loud, and move on when it feels familiar. After the cards you answer a short quiz on conflict resolution nvc basics; a wrong answer costs a heart, and if you run out you can restart the lesson for free. Finish all the cards and the quiz to earn XP and keep your daily streak alive, exactly like a language app but built around real conflict resolution situations.
Why conflict resolution nvc basics matters
Conflicts at work, at home and at school are inevitable; how we handle them is a skill. Practising one technique at a time, from active listening to win-win agreements, turns tense moments into better relationships.
Keep going
Ready for more? Go back to the full Conflict resolution course course to pick your next lesson, or browse all Mondosol courses. For an authoritative reference on this topic, see the Harvard Program on Negotiation. Mondosol is free to start; Plus unlocks all courses, unlimited hearts and offline practice.