In short
The four things to know before you read the details.
30 days on Mondosol+
Full refund on memberships and coaching within 30 days.
14 days on guides
Full refund on e-books and guides within 14 days.
Your legal rights
Withdrawal and complaint rights always apply.
We are here
Email support@mondosol.com with any question.
Mondosol+ and coaching: 30-day money-back guarantee
Every paid Mondosol+ plan comes with a 30-day money-back guarantee. If it is not for you, email us at support@mondosol.com within 30 days of purchase and we will refund you in full.
After that, you can still cancel anytime in My Account and keep access until the end of your billing period.
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1:1 coaching with Elio also comes with a 30-day money-back guarantee, as stated on the coaching page.
Sessions need 48 hours’ notice to cancel or reschedule. Digital products and physical items follow the rules below.
Digital products: 14-day money-back guarantee
E-books, guides and printable templates come with a 14-day money-back guarantee. If a product is not right for you, email support@mondosol.com within 14 days of purchase with your order number, and we refund you in full.
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We may refuse repeat refund requests that look like misuse, for example many downloads followed by refund requests.
Advertising and featured placements for businesses follow our Advertising & Sponsored Content Terms, not this guarantee.
Your right of withdrawal
As a consumer in Norway or the EU/EEA, you have a legal 14-day right of withdrawal (angrerett) for most online purchases. Our money-back guarantees above are longer and come on top of this right.
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- Digital content (downloads and streaming): the legal right ends when delivery starts, if you agreed to this at checkout. Our 14-day money-back guarantee still applies.
- Services such as coaching: if a session takes place within 14 days at your request, the legal right ends for that session. Our 30-day coaching guarantee still applies.
- Physical goods: 14 days from the day you receive the item.
To withdraw, send us a clear message by email. You may use the standard withdrawal form (angrerettskjema), but you do not have to.
Physical products
If we sell physical items, such as printed books or merchandise, you can return them within 14 days of delivery.
- Tell us by email first, then send the item back within 14 days after that.
- You pay the cost of sending it back, unless the item is faulty or wrong.
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Return address:
Mondosol, Nordre torv 5, 3513 Hønefoss, Norway
Please send the item back unused and well packed. If the item has been used more than needed to check it, we may reduce the refund to cover the loss of value. We recommend a tracked shipping service.
Faulty products and complaints
If something you bought is faulty or not as described, you have the right to complain (reklamasjon) under Norwegian consumer law, also after the 14 days. This includes digital content and physical items.
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- Tell us within a reasonable time after you notice the problem.
- For physical goods the complaint period is 2 years, or 5 years for items made to last much longer, as the Consumer Purchases Act (forbrukerkjøpsloven) says.
- We fix the problem, send a new copy, give a price reduction or refund you, as the law requires.
Sale and discounted items have the same rights.
How to ask for a refund
- Email support@mondosol.com with your name, order number and what you want refunded.
- For physical items, wait for our reply before sending the item back.
- We confirm by email whether your refund is approved.
When you get your money back
We refund you within 14 days of receiving your request, using the same payment method you used (card, PayPal or bank transfer). For physical items, we may wait until we receive the item back or proof that you sent it.
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Your bank or card company may take a few extra days to show the money in your account.
Frequently asked questions
1. How long does a refund take?
We send the refund within 14 days of your request. Your bank may need a few more days.
2. What if a guide or download does not work?
Email us. We send a working copy or refund you.
3. Can I get a refund on Mondosol+ after 30 days?
After 30 days you can still cancel any time in My Account, and you keep access until the end of the period you paid for.
4. Do sale items have the same rights?
Yes. Discounts do not change your right of withdrawal or your right to complain.
5. Who do I contact?
support@mondosol.com. We answer within 2 working days.
More help
Questions about this policy? Email support@mondosol.com.
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Consumers in Norway can get free help with a complaint from Forbrukerrådet (forbrukerradet.no).
Last updated: 21 October 2026.
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