Description
What’s inside (38 pages, 55 templates)
- 55 copy-paste guest messages with [brackets] to fill in — enquiry replies, holding reply, Special Offer, families, business travellers, pets, declines, booking confirmation, house rules, 3-day check-in details, arrival-day code and wifi, self check-in steps, late arrival, early check-in, “settled in?”, repairs, wifi, lockouts, complaints, noise, extensions, checkout, late checkout, review request and reminder, your guest reviews, review replies, overbooking, damage, cancellations, no-shows, deposits, balance reminders and WhatsApp Business greeting and away messages.
- Your message timeline: what to send and when, from the first enquiry to the 14-day review window.
- Where to save templates on Airbnb (quick replies and scheduled messages), Booking.com (Messaging Preferences) and for direct bookings.
- Five platform rules every host must know, checked against Airbnb and Booking.com help pages in November 2026.
- Writing for guests from every country, a 7-day setup plan, a Property Fact Sheet and a one-page cheat sheet.
Who it’s for
New and busy short-term rental hosts on Airbnb, Booking.com or their own website who want warm, clear guest messages ready to paste — and fewer late-night typing sessions.
About the author
Elio Mondello was recognised as one of Airbnb’s top hosts worldwide and managed short-term rentals for property owners for years. He has lived in six countries, 16 of them in Norway, is an Amazon bestselling author and the founder of Mondosol.
Format
PDF, 38 A5 pages, designed to read on a phone and print at home. Instant download after purchase. 30-day money-back guarantee.
What next?
Ready to take bookings on your own site? Pair it with the Direct Booking Website Launch Checklist 2026–27. Or learn every Mondosol hosting course with Mondosol+: €10/month · €79/year · €149 lifetime, 30-day money-back guarantee.
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