If you have a problem in your Norwegian homestay program, Mondosol supports you every step. Discover how to resolve issues with your host family, get emergency help, and find solutions for any challenge during your stay
Estimated reading time: 4 minutes
Quick Answer 💡
If you have a problem during your Norwegian homestay, Mondosol is here to help you quickly and fairly. We encourage you to communicate concerns early. Most issues are resolved through open conversation, but Mondosol will step in if you need extra support.
Key Takeaways
- Mondosol offers support for issues during your Norwegian homestay, emphasizing early communication with hosts.
- Common problems include host family issues, accommodation concerns, and personal emergencies; contact Mondosol for assistance.
- Mediation is part of Mondosol’s support process, helping resolve conflicts and ensure satisfaction.
- To prevent issues, understand house rules, communicate needs, and respect your host family.
- For emergencies, use the provided contact information to reach Mondosol quickly.
Table of contents
Common Problems & Solutions 🛠️
1. Issues with the Host Family
- What to do: Talk directly with your host family about your concern (for example, food, schedules, or house rules). Most misunderstandings are solved this way.
- If not resolved: Contact Mondosol support for guidance or mediation. We listen to both sides and help find a fair solution.
2. Accommodation or Safety Concerns
- What to do: Let your host family and Mondosol know immediately if you feel unsafe or something is not as described (e.g., room, facilities).
- If urgent: Call Mondosol’s emergency contact line (provided before your stay) for immediate help.
3. Illness or Personal Emergency
- What to do: Inform your host family and Mondosol as soon as possible. We can help connect you with local services or adjust your stay if needed.
Mondosol’s Support Process 🤝
- Contact Mondosol: Email, WhatsApp, or use the support form to explain your issue.
- We Respond Promptly: You receive a reply within 24 hours (often much faster for urgent issues).
- Mediation: Mondosol speaks with you and the host family to clarify the situation and propose solutions.
- Resolution: If needed, we offer alternatives—such as moving to a new family or adjusting your program.
How to Prevent Issues 📝
- Read all program details and house rules before arrival.
- Communicate your needs and preferences early.
- Stay open and respectful in conversations with your host family.
FAQ
Contact your host family first for small issues. If the problem continues, contact Mondosol right away. We help resolve most problems quickly and fairly.
Let Mondosol know immediately. We take safety seriously and will help you find a safe solution, including moving you if needed.
Use the emergency contact number provided before your stay or email support@mondosol.com for urgent help.
Refunds are possible in certain cases, according to our program and refund policy. Contact Mondosol to discuss your situation.
Mondosol will mediate and, if needed, arrange a new host family for you.
Next Steps 🚀
- Save Mondosol’s emergency contact before your trip.
- Review the house rules and program details.
- Contact Mondosol immediately if you have a problem that cannot be solved with your host family.
Related Links
How to solve problems
Our Problem-Solving Process:
- Step 1: Contact Us
24/7 hotline: +47 90167906
Email: eliomondello@mondosol.com
Response within 2 hours (emergencies) or 24 hours (non-urgent) - Step 2: Assessment
We listen to your concerns
Contact the host family
Gather full context - Step 3: Resolution
Mediation between student and family
Clear communication of expectations
Practical solutions implemented - Step 4: Relocation (if needed)
Find new host family at no extra cost
Arrange smooth transition
Ensure continuity of your experience
Common Issues We Handle in Our Norwegian Homestay Program:
- Communication misunderstandings
- Schedule conflicts
- House rule clarifications
- Personality mismatches
- Dietary adjustments
Your satisfaction and safety are guaranteed in our Norwegian homestay program.
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