📚 Mondosol Help Center

Mondosol operates a transparent, secure payment system designed to ensure property owners receive their earnings promptly while protecting both hosts and guests throughout the booking process.

Payment Process Overview

Booking Payment Flow

1. Guest Books Property: Guest pays full amount upfront
2. Payment Held Securely: Funds held in secure escrow
3. Guest Check-In: Booking confirmed upon arrival
4. Payment Released: Funds transferred to host after check-in
5. Host Receives Payment: Direct deposit to your account

For detailed payment timelines, visit our comprehensive payment guide.

Commission Structure

Host Fees

Mondosol operates on a commission-based model:

• Standard Commission: Percentage-based on booking value
• No Upfront Costs: Only pay when you receive bookings
• Transparent Pricing: Clear breakdown of all fees
• No Hidden Charges: What you see is what you pay

Payment Calculation

Example:

• Guest Booking: €100/night × 3 nights = €300
• Mondosol Commission: [X]%
• Your Earnings: €[amount]

Payment Methods

Available Payment Options

• Bank Transfer: Direct deposit to your bank account
• PayPal: Fast, secure online payments
• Wire Transfer: International payment option
• Other Methods: Based on your location

Payment Schedule

Standard Timeline

• Payment Release: 24-48 hours after guest check-in
• Processing Time: 3-5 business days to your account
• Monthly Statements: Detailed earnings reports
• Tax Documentation: Annual summaries provided

Early Payment Options

• Expedited processing available
• Additional fees may apply
• Contact support for details

Security and Protection

Payment Safety Features

• Secure Escrow System: Funds protected until check-in
• Fraud Protection: Advanced security measures
• Dispute Resolution: Fair mediation process
• Insurance Coverage: Additional protection options

Host Protection

• Payment guaranteed after successful check-in
• Protection against fraudulent bookings
• Cancellation compensation policies
• Damage deposit management

Currency and Conversion

Multi-Currency Support

• List prices in your preferred currency
• Automatic currency conversion for guests
• Transparent exchange rates
• No hidden conversion fees

Payment Tracking and Reporting

Host Dashboard Features

• Real-time payment tracking
• Booking history and earnings
• Downloadable financial reports
• Tax documentation access

Access your payment dashboard at travel.mondosol.com.

Common Payment Questions

External Payment Resources

• Online Payment Security Best Practices
• Understanding Payment Processing
• Host Payment Guidelines

Internal Resources

• My account
• The Ultimate Guide to Credit Monitoring Tools and Strategies in 2025
• Payments Terms of Service
• Terms of Service for Mondosol
• Legal Terms

Questions about payments?

Contact our payment support team or visit our detailed payment FAQ.