Description
Close CRM Review 2026
Is Close worth it for small sales teams? I read the public reviews on Trustpilot so you do not have to.
ℹ️ Affiliate disclosure
If you sign up through our link, Mondosol may earn a referral fee at no extra cost to you. Close CRM didn’t pay for or approve this review, and it never changes what we write, including the bad parts.
Is Close CRM worth it?
🟢 Yes, for small sales teams that live on the phone. Calling, email and SMS sit in one inbox.
⚡ Reviewers keep saying fast and simple.
⚠️ Watch call quality and price. A few users report audio problems, an overloaded tool, or a locked account.
💬 Rated 4.5 on Trustpilot (76 reviews).
What real users said, and what I found when I checked
Short verbatim quotes from public reviews, each linked to its source. Next to each one, my note on whether the point shows up elsewhere.
“Close is hands down the simplest, fastest, and most effective CRM out today.”
Elio’s cross-check: speed and simplicity are the most repeated praise on Trustpilot.
“I love the dialer”
Elio’s cross-check: the built-in dialer is a core selling point of the product.
“Close has been great for me for sorting leads and putting them into different work flows”
Elio’s cross-check: workflows are included from the Growth plan on Close’s pricing page.
“A lot of connection issues. Could be a smoother UI.”
Elio’s cross-check: call and connection quality is the most common complaint.
“One of the worst CRMs out there – completely overpriced.”
Elio’s cross-check: a minority view, but price comes up for small teams.
Close is a strong pick if your team sells by phone and email and wants one fast tool. Test call quality on your own network during the free trial before you commit.
This is an expert verdict based on public reviews, not a claim of long-term personal use.
Pros
- Calling, email, SMS in one inbox
- Fast, simple interface
- Built-in dialer
- Workflows and automation
- Free trial, no card needed
Cons
- Some call audio complaints
- Pricey for very small teams
- Account-lock complaints reported
- Mobile app called slow by one user
- Workflows only on Growth+
How much does Close CRM cost?
Per-user pricing, four paid tiers. Prices as listed on close.com on 28 Oct 2026.
| Plan | Price | Best for |
|---|---|---|
| Solo | $9 / user / month | One user, up to 10k leads |
| Essentials | $35 / user / month | Small teams, calling and SMS |
| Growth | $99 / user / month | Automated workflows, power dialer |
| Scale | $139 / user / month | Permissions, predictive dialer |
Source: close.com/pricing, 28 Oct 2026. Billing cycle can be switched; annual billing is advertised with savings of up to 50%.
Also worth a look
Sales outreach and cold email automation.
People also ask
Is Close CRM good?
Reviewers on Trustpilot rate it 4.5 out of 5 across 76 reviews (checked Oct 28, 2026). Praise centers on speed and the built-in dialer; complaints mention call quality and price.
How much does Close cost?
Close lists four plans from $9 to $139 per user per month (checked Oct 28, 2026).
Is there a free trial?
Close advertises a free trial with no credit card needed and a 30-day money-back guarantee on its pricing page.
Is this review sponsored?
No. Mondosol may earn a referral fee if you sign up through our link, at no extra cost to you. Close did not pay for or approve this review.
Ready to try Close CRM?
Start the free trial, test calling on your own network, then come back and tell other teams how it went.
⭐ Used Close CRM? Leave an honest review — good or bad — and earn Mondosol points.
Elio Mondello Anza (Mondosol) –
Expert verdict based on public reviews (Trustpilot 4.5 across 76 reviews, plus Close’s own pricing page, checked 28 Oct 2026). Strong for phone-heavy small sales teams; test call quality in the free trial. I have not used Close long term.