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Best CRM software for hotels

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In today’s competitive hospitality industry, having the best CRM software for hotels of all sizes is essential.

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Using a CRM system for your hotel can save time, enhance guest satisfaction, and increase revenue. In this guide, we’ll help you choose the right CRM software and share some top options available.

Best Overall


If you want to sell smarter and close more deals, Salesforce is the #1 CRM to consider.

Read Review >

Best for Team Adoption


Nutshell automates your sales process and helps you to create business improvements.

Read Review >

Best Workflows


Customize your workflows to track all aspects of the sales cycle, from lead gen to post-sale support.

Read Review >

Best Sales and Automation


A sales-focused CRM that uses AI to automate repetitive tasks and manage leads and sales.

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Best for Marketing


With its fully-featured marketing suite, Hubspot is a CRM software that requires little introduction.

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People Also Ask

What is a Hotel CRM?

Email marketing and customer relationship management software help hotels manage guest relationships efficiently. These tools help hotels create guest profiles using data from sources like property management systems and social media. This allows hotels to personalize their marketing campaigns. In addition to email, CRM software also supports communication through channels like SMS and Facebook Messenger. This helps hotel marketers drive revenue without bombarding their entire guest lists with generic offers.

What are the benefits of implementing a CRM software in your hotel?

First and foremost, it’s important to understand the benefits of implementing a CRM software in your hotel. One of the main advantages is the ability to centralize and manage all guest data in one place. A great CRM system helps you save and organize important details like guest preferences, booking history, and special requests. This data can then be used to personalize guest experiences, tailor marketing campaigns, and provide exceptional service.

Why is integration important in CRM?

Another key aspect to consider when choosing a CRM software is integration capabilities. Ideally, the software should seamlessly integrate with your existing hotel management system, online booking platforms, and other relevant tools. This will make it easier to transfer information between systems, saving time and minimizing mistakes.

What is CRM reporting and analytics?

In addition to integration, it’s important to evaluate the CRM software’s reporting and analytics capabilities. Analyzing data can help you make better decisions and improve your hotel operations. Look for features such as real-time dashboards, customizable reports, and forecasting tools.

Which CRM is user friendly?

It’s important to make things easy to use for everyone, especially if your team has different levels of technical knowledge. The CRM software should have a intuitive interface, with easy-to-use features and a short learning curve. This will ensure that your staff can quickly adapt to the new system and maximize its potential.

Is HubSpot worth it for a small business?

HubSpot is an all-in-one platform that helps businesses with marketing, sales, customer service, and customer data. It’s a valuable investment for companies looking for comprehensive solutions.

Should I invest in crm software for my hotel?

Investing in a Hospitality CRM technology has many benefits. It helps hotels grow and keeps all client information in one place.

Do hotels use CRM software?

Hotels use CRM software to build and manage relationships with guests. The CRM system connects with the property management system (PMS) to access guest profiles and reservation history. A strong CRM strategy helps hotels increase direct bookings, guest loyalty, and revenue.

What is the most used CRM system?

HubSpot CRM is a powerful tool that helps businesses connect with clients in a dynamic and competitive market. It revolutionizes the way companies engage with customers, making a lasting impact.

HubSpot: HubSpot provides a user-friendly CRM system that is particularly suitable for smaller hotels. With features such as contact management, email marketing, and customer support ticketing, HubSpot can help streamline your hotel

Is Salesforce a good CRM software?

Salesforce: Known for its robust features and scalability, Salesforce offers a comprehensive CRM solution tailored for the hospitality industry. Their platform allows you to manage guest interactions, automate marketing campaigns, and track sales leads.

What system do most hotels use?

The best hotel CRM systems, according to HotelTechReport, are determined using real user reviews and software specifications.

  • Profitroom.
  • Revinate (the 2021 HotelTechAward winner).
  • Pipedrive.
  • Salesforce.
  • Oracle.
  • HubSpot.
  • SugarCRM.
  • Dailypoint.
  • Experience Hotel.
  • Zoho CRM.
  • Monday.com.
  • For-Sight Guest Engagement.
  • Really Simple Systems CRM.
  • Freshsales.
  • Hotelogix.
  • Tripleseat.
  • Guestware.
  • Mailchimp.
  • Cendyn’s eInsight.
  • Travelclick GMS (Amadeus).
  • Bitrix24.
  • Revinate.
  • Pipeliner.
  • Mews.

CRM software helps hotels manage guest interactions, improve customer satisfaction, and drive revenue growth.

Mondosol Best Hotel CRM is Hubspot

HubSpot CRM: HubSpot CRM is a popular choice for hotels of all sizes. This intuitive platform offers a range of CRM tools, including contact management, lead nurturing, sales pipeline tracking, and reporting. It provides valuable integration options with other software applications, making it a versatile solution.

As a matter of fact, 🌎Mondosol 🌞have used this software for over a decade and decided that Hubspot is our Best CRM Software.

Get started with Hubspot’s free plan – no commitments or costs. Ideal for small portfolios and tight budgets. Start today!


Rating: 4.5 out of 5.



Annual Discount:


Salesforce Best CRM software for hotels
Why We Picked It: Show More

Salesforce’s CRM solution is a powerful tool for the hospitality industry. It helps hotels improve guest experiences, streamline operations, and drive revenue growth. With features like guest management, marketing automation, and sales optimization, Salesforce keeps hotels ahead of the competition, delights guests with personalized service, and helps achieve business growth.

Pros: Show More

When it comes to customer relationship management, trust in Salesforce to provide the confidence and efficiency you need.

  • This software has many useful tools to improve guest experiences, make operations easier, and increase revenue.
  • With Salesforce’s CRM platform, hoteliers can effectively manage guest interactions from the moment they make a reservation to post-stay follow-ups. The platform brings all guest information together in one place, giving hotel staff a complete view of each guest’s preferences and history. This helps them provide personalized experiences and build strong customer loyalty.
  • One of the key advantages of using Salesforce in the hospitality industry is its ability to automate marketing campaigns and customer communications. Hoteliers can create targeted email campaigns, personalized offers, and automated responses based on guest data and behavior. This not only saves time and resources but also ensures that guests receive timely and relevant messages, enhancing their overall experience with the hotel.
  • Beyond guest management and marketing automation, Salesforce’s CRM platform offers robust sales and revenue management capabilities. Hotel sales teams can track leads, manage accounts, and forecast revenue to drive sales growth effectively. The platform provides real-time insights and analytics, enabling sales teams to identify opportunities, optimize pricing strategies, and make data-driven decisions to maximize revenue.
  • Furthermore, Salesforce’s CRM platform can seamlessly integrate with other essential systems used in the hospitality industry, such as property management systems (PMS), customer service platforms, and online booking engines. This integration eliminates manual data entry and improves data accuracy, ensuring a seamless flow of information across various hotel departments.
Cons: Show More

Here are the Cons:

  • Complexity: Salesforce is a powerful and robust system, but its complexity can be overwhelming for some users, especially those without prior CRM experience.
  • Cost: Implementing Salesforce can be a significant investment. The platform offers different editions, each with varying features and pricing plans.
  • Training and Adoption: Transitioning to Salesforce requires proper training for staff members to utilize its features effectively.
  • Customization: While Salesforce is highly customizable, it may require significant effort and expertise to tailor the system to the specific needs of a hotel.
  • Integration Challenges: Integration with existing hotel systems, such as property management systems (PMS), revenue management systems (RMS), or online travel agencies (OTA), can sometimes be complex and require additional development or third-party tools.
Who should use it: Show More

In conclusion, Salesforce is a versatile CRM solution that can be effectively utilized by hotels of various types, sizes, and target markets. Its range of features and customization options make it a powerful tool for optimizing operations, enhancing guest experiences, and driving overall business success.


Rating: 4.5 out of 5.
Nutshell Best CRM software for hotels
Why We Picked It: Show More

Nutshell is a top choice for hotels due to its user-friendly interface, powerful features, seamless integrations, and excellent customer support. It caters specifically to the needs of the hospitality industry, making it an ideal solution for hotels of all sizes. So why settle for anything less when you can have the best? Choose Nutshell and take your hotel management to the next level.

Pros: Show More
  • User-friendly interface. It offers a simple and intuitive design that allows hoteliers to easily navigate through the various features and functionalities. Whether you’re a tech-savvy manager or someone who is just starting out in the hospitality industry, Nutshell makes it easy for everyone to use and understand.
  • In addition Nutshell also offers a wide range of powerful features that are specifically tailored to meet the needs of hotels. From managing reservations and guest check-ins to handling billing and invoicing, Nutshell has all the essential tools to streamline your hotel operations. It even offers in-depth reporting and analytics, allowing you to gain valuable insights into your business performance and make data-driven decisions.
  • Another standout feature of Nutshell is its seamless integration capabilities. It can smoothly integrate with other popular hotel management systems, such as property management systems (PMS) and online booking engines. This integration allows for real-time synchronization of data, ensuring that you have up-to-date information across all platforms. This not only saves you time but also eliminates the risk of double-bookings or miscommunication between systems.
  • When it comes to customer support, Nutshell truly goes above and beyond. They offer 24/7 technical assistance, ensuring that you have access to help whenever you need it. Their support team is highly knowledgeable and always ready to assist you with any questions or issues that may arise. With Nutshell, you can rest assured that you have a reliable partner to rely on.
Cons: Show More

Here are some of the cons of using Nutshell as a product:

  • Limited customization options: One of the limitations of Nutshell is its lack of extensive customization options. While it offers a range of features for small businesses, larger enterprises may find it restrictive in terms of adapting the software to their specific needs.
  • Steep learning curve: For users who are new to CRM software, Nutshell might have a steeper learning curve compared to some other platforms. Its interface, although visually appealing, may take some time for users to navigate and become familiar with, potentially delaying the overall onboarding process.
  • Pricing structure: Nutshell’s pricing structure may not be suitable for everyone. While it offers different plans at various price points, some businesses may find the cost prohibitive, especially if they require additional users or specific advanced functionalities that are only available in higher-priced plans.
  • Integration limitations: Although Nutshell provides integrations with popular tools such as Gmail, Outlook, and Mailchimp, there may be limitations in terms of compatibility with other third-party applications. This may pose challenges for businesses that rely on a diverse range of software and require seamless integration between their CRM and other systems.
  • Reporting capabilities: While Nutshell offers reporting features, some users may find the options limited compared to more robust CRM solutions. Advanced reporting and analytics capabilities are essential for businesses to gain deep insights into their sales processes, customer behavior, and overall performance. Nutshell’s reporting capabilities may not meet the needs of businesses with complex reporting requirements.
Who should use it: Show More

Nutshell is a versatile hotel management platform suitable for small to medium-sized hotels, boutique establishments, hotels with multiple locations, and those focused on guest satisfaction and engagement. Its range of features and intuitive interface make it a valuable tool for streamlining operations and enhancing the guest experience.


Rating: 4.5 out of 5.
Monday Best CRM software for hotels
Why We Picked It: Show More

The choice of Monday.com as a project management tool for hotels is driven by its user-friendly interface, adaptability to different hotel structures, seamless integration with existing software, robust communication features, and valuable analytics capabilities. Implementing Monday.com can lead to increased efficiency, improved collaboration, and ultimately, enhanced guest satisfaction. Consider adopting Monday.com to streamline your hotel operations and empower your team for success.

Pros: Show More

Here are some notable benefits of using Monday for CRM:

  • Versatility. It can be customized to meet the specific needs of hotels, whether you’re running a small boutique hotel or a large resort. The platform allows you to create boards and workflows that align with different departments such as front desk operations, housekeeping, maintenance, marketing, and more. This flexibility ensures that each team can effectively collaborate and stay organized, leading to improved efficiency and productivity.
  • Extensive integration capabilities. Hotels often rely on various software and tools to manage different aspects of their operations, such as property management systems (PMS), channel managers, and customer relationship management (CRM) software. Monday.com integrates seamlessly with these tools, providing a centralized hub. As a result all relevant information can be accessed and updated in real-time. So this integration eliminates the need for manual data entry and reduces the risk of errors. It is also saving hotel staff valuable time and effort.
  • Powerful communication and collaboration features that enhance teamwork and ensure everyone is on the same page. With features like instant messaging, file sharing, and task assignments, team members can easily communicate progress. They can also share updates and collaborate on projects. This fosters transparency and accountability within the hotel’s operations, resulting in smoother workflows and better overall coordination.
  • Analytics and reporting capabilities. These insights can be invaluable for hotels to track key metrics. Additionally they can monitor progress and identify areas for improvement. By having access to accurate data and visual representations of performance, hotel managers can make informed decisions. As a result they can optimize their operations.
Cons: Show More

Here are some cons of using Monday for Hotels:

  • Limited Customization Options: One potential downside of using Monday for Hotels is that the customization options may be limited. While the platform offers various templates and features, you may find that certain design elements or functionalities cannot be tailored to your specific needs. This can be a drawback if you require a highly customized and unique website for your hotel.
  • Potential Learning Curve: Another consideration is the learning curve associated with using Monday for Hotels. If you or your team members are not familiar with the platform, it may take some time to become proficient in navigating its interface and utilizing all the available features effectively. This could slow down the website development process, especially if you are on a tight timeline.
  • Reliance on Third-Party Plugins: While Monday for Hotels provides a range of built-in features, there may still be a need for additional functionality that requires integrating third-party plugins. Depending on the complexity and compatibility of these plugins, it could introduce potential challenges such as compatibility issues, security vulnerabilities, or additional costs.
  • Potential Cost Considerations: Although Monday for Hotels offers different pricing plans to suit various budgets, the cost can still be a factor to consider. Depending on your specific needs, you may find that the features included in the lower-priced plans are insufficient, requiring an upgrade to a more expensive plan. Additionally, if you need extensive customization or advanced integrations, it might involve additional costs beyond the base subscription fee.
  • Support and Documentation: Monday for Hotels provides customer support and documentation resources. While some users may find that the level of support does not fully meet their needs. So this can be problematic if you encounter technical issues. Or additionally you require detailed guidance on specific functionalities of the platform.
  • Platform Limitations: Lastly, it is important to consider any potential limitations of the Monday for Hotels platform itself. Some users may find that certain advanced features are not available. Also it may not integrate seamlessly with their existing systems. So it is essential to evaluate your hotel’s specific needs and determine if Monday is a good fit.
Who should use it: Show More

In conclusion, Monday.com is an excellent project management tool for hotels of all sizes. Its customizable workflows, communication tools, integrations, and user-friendly design make it a valuable asset for streamlining operations, enhancing collaboration, and improving overall efficiency. Consider implementing Monday.com in your hotel to revolutionize your project management process and take your hospitality business to new heights.


Rating: 4.5 out of 5.
Pipedrive Best CRM software for hotels
Why We Picked It: Show More

Pipedrive is a standout CRM solution for hotels due to its customizable interface, seamless integration capabilities, robust sales pipeline management, advanced reporting and analytics, mobile accessibility, and dedicated support. With Pipedrive, hotels can streamline their sales processes, enhance customer relationships, and drive business growth.

Pros: Show More

Some of the key features of Pipedrive include:

  1. Customizable and User-Friendly Interface: Pipedrive offers an intuitive and easy-to-navigate interface that can be customized to fit the unique needs of hotels. So this allows hotel staff to effectively manage their sales process, track leads and deals, and provide excellent customer service.
  2. Seamless Integration: Pipedrive seamlessly integrates with various third-party tools commonly used in the hotel industry, such as property management systems, booking engines, and email marketing platforms. This integration enables a smooth workflow and eliminates the need for manual data entry, saving time and reducing errors.
  3. Robust Sales Pipeline Management: One of the key features of Pipedrive is its robust sales pipeline management. Additionally Hotel sales teams can track their leads from initial contact to conversion. As a resul this will ensure that no opportunity slips through the cracks. With clear visibility into the sales pipeline, hotel managers can make informed decisions. They can also forecast future revenue more accurately.
  4. Advanced Reporting and Analytics: Pipedrive provides comprehensive reporting and analytics capabilities. As a result this is giving hoteliers valuable insights into their sales performance. Additionally this enables them to identify strengths and weaknesses. It will also optimize their sales strategies and make data-driven decisions to drive revenue growth.
  5. Mobile Accessibility: With the Pipedrive mobile app, hotel staff can access their CRM system on the go. This means that sales representatives can update deals, manage contacts, and stay connected with prospects, even when they are not at their desks. The mobile app ensures that hotel sales teams are always productive, whether they are on-site or attending industry events and conferences.
  6. Dedicated Support: Pipedrive offers excellent customer support, with a team of experts ready to assist hoteliers every step of the way. From onboarding to troubleshooting, their support staff is responsive and knowledgeable. So this will ensure that users get the most out of the CRM system.
Cons: Show More

Here are some more cons of using Pipedrive as your CRM software:

  1. Customization Limitations: While Pipedrive offers a range of customization options, the level of customization may be limited compared to other CRM platforms. If your business requires extensive customization to fit your specific workflow or industry, you may find Pipedrive somewhat restrictive.
  2. Learning Curve: Like any new software, there can be a learning curve when adopting Pipedrive. If your team is familiar with another CRM software, they may need some time to understand and adjust to Pipedrive’s interface and features. This can temporarily impact productivity during the transition period.
  3. Advanced Reporting Features: While Pipedrive provides basic reporting features, it may not offer as in-depth or advanced reporting options as some other CRM platforms. If your business heavily relies on detailed analytics and complex reporting, you may need to supplement Pipedrive with additional tools or integrations.
  4. Limited Integrations: Although Pipedrive integrates with a variety of third-party applications, the number of integrations available may be more limited compared to some other CRM platforms. This is an important consideration if your business relies heavily on specific applications that need to seamlessly integrate with your CRM system.
  5. Pricing Structure: While Pipedrive offers different pricing plans to accommodate various business sizes, it may not be the most cost-effective option for small businesses with limited budgets. Depending on your specific needs and requirements, you may find other CRM platforms that offer similar features at a more affordable price point.
Who should use it: Show More

Ultimately, the decision to use Pipedrive for your hotel depends on your unique requirements and business objectives. So it’s essential to evaluate the features, affordability, and customer support offered by different CRM. As a result you can determine the best fit for your hotel’s needs.


Rating: 5 out of 5.
Why We Picked It: Show More

In summary, Hubspot offers a comprehensive suite of features to help you streamline and optimize your marketing, sales, and customer service processes. Whether you’re a small business owner or a marketer in a large enterprise, Hubspot provides the tools you need to succeed in today’s digital landscape.

Pros: Show More

Here are some key features and benefits of using Hubspot for hotels:

1. Marketing Automation: Hubspot’s marketing automation tools empower you to automate repetitive marketing tasks and nurture leads. It also deliver personalized content to your audience. So from email marketing campaigns to lead scoring and tracking, Hubspot ensures your marketing efforts.

2. CRM Integration: With Hubspot, you can seamlessly integrate your customer relationship management (CRM) system while enabling a view of your customers. So easily manage and track interactions, deal pipelines, and customer data all in one place.

3. Content Management System: Hubspot provides a user-friendly content management system (CMS) that allows you to create, edit, and publish content effortlessly. Whether it’s blog posts, landing pages, or website content, Hubspot ensures a smooth content creation and management experience.

4. Social Media Management: Stay on top of your social media game with Hubspot’s social media management tools. Schedule and publish posts, monitor social media conversations and also mentions. Additionally analyze the performance of your social media campaigns.

5. Sales Enablement: Drive revenue growth with Hubspot’s sales enablement features. From lead generation to deal management and sales analytics. In the end Hubspot equips your sales team with the tools they need to close deals and drive business growth.

6. Customer Service Tools: Ensure exceptional customer service with Hubspot’s customer support and ticketing system. For example track and manage customer inquiries, provide timely responses, and deliver a superior customer experience.

7. Analytics and Reporting: Hubspot provides comprehensive analytics and reporting capabilities. Because of this it is giving you valuable insights into the performance of your marketing, sales, and customer service efforts. So it will make data-driven decisions and optimize your strategies for better results.

Cons: Show More

Let’s explore some of the potential drawbacks:

  1. Cost: One of the primary concerns when using HubSpot is the cost. The platform offers various pricing plans, and while they do have a free option, the more advanced features come at a relatively steep price. So this can be a significant deterrent for small businesses or startups on a limited budget.
  2. Learning Curve: HubSpot provides a robust suite of tools, and mastering all its features and functionalities can take time and effort. As a result the learning curve might be steeper for those who are new to marketing automation or CRM systems. So continuous training and onboarding may be required to maximize the benefits of the platform.
  3. Limited Customization: While HubSpot offers a wide range of templates and themes, the level of customization may be somewhat limited compared to other platforms. If you have specific design requirements or intricate branding needs, you may find yourself constrained by the platform’s pre-defined options.
  4. Complexity for Simple Projects: HubSpot is a comprehensive tool that offers a multitude of features, which can sometimes make it feel overly complex for simple projects. So for businesses looking for a more streamlined and straightforward solution, the abundance of features in HubSpot might be overwhelming and unnecessary.
  5. Dependency on HubSpot Infrastructure: When using HubSpot as your primary marketing and sales platform, you become reliant on their infrastructure and servers. While this is generally not an issue, any downtime or technical difficulties experienced by HubSpot can directly impact your business operations.
  6. Data Ownership: Another consideration is data ownership. It is important to carefully review HubSpot’s terms and conditions to understand how your data is treated and who has control over it. Some businesses may require a higher level of control over their customer data, and this could be a deciding factor when considering HubSpot.
Who should use it: Show More

By harnessing the power of HubSpot’s CRM and marketing automation tools, hotels can enhance guest experiences and increase revenue. Additionally it can streamline their operations. Whether it’s a small boutique hotel or a large international chain, HubSpot provides the tools necessary for hotels to effectively manage guest relationships and drive success in the competitive hospitality industry.

Selecting the right CRM software for your hotel can greatly influence guest engagement and also drive business growth.

We recommend considering factors such as your hotel’s size, specific needs, integration capabilities, and budget when making your decision.

Methodology used to find the Best CRM software for hotels

We considered several factors when selecting the best real estate accounting software. As a result these factors include ease of use, cost, customer support, customer reviews, and features. Let’s take a closer look at how we evaluated each of these criteria.

Seamless user experience:

Our team has handpicked the finest real estate accounting software options that prioritize user-friendly interfaces.

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Whether you are a tech-savvy hotel corporation or an individual hotellier with limited technical know-how, we’ve got you covered.

Competitive pricing:

We understand the importance of affordability, especially for small to medium-sized real estate agents.

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As a result we have curated a list of software providers that offer plans starting from under $50 per month, ensuring that you get the most value for your money.

Prompt customer support:

We value your business and also strive to provide top-notch service. That’s why we specifically selected software options that offer live customer support, including options like phone or chat support.

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Should any questions or issues arise, rest assured that you will receive the assistance you need during regular business hours.

Powerful features:

Looking for the perfect CRM software that caters specifically to the needs of hotel professionals? Look no further! Our handpicked collection of top-notch CRM software is carefully curated to help you streamline your hotel business and boost your productivity.

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With a CRM software, you can easily manage your clients, properties, and deals all in one centralized platform. Say goodbye to the hassle of juggling multiple spreadsheets or searching through countless emails. Our CRM software offers a user-friendly interface that allows you to effortlessly organize and access all your important data with just a few clicks.

Furthermore, many of these software options offer additional features tailored to the specific needs of hotelliers professionals, such as the ability to send estimates or implement unique sublease provisions.

Disclaimer: This content is for informational purposes only. Please conduct thorough research and consider your specific business needs before selecting any CRM software.

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One response to “Best CRM software for hotels”

  1. Elio Mondello Avatar

    How I can use one of this CRM?

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