📚 Mondosol Help Center

Mondosol offers flexible cancellation policy options that balance guest flexibility with host protection, allowing property owners to choose the policy that best suits their business needs.

Cancellation Policy Options

1. Flexible Policy

Best for: Hosts seeking maximum bookings

• Full Refund: Up to 24 hours before check-in
• 50% Refund: Within 24 hours of check-in
• No Refund: After check-in
• Service Fees: Non-refundable

2. Moderate Policy

Best for: Balanced protection

• Full Refund: Up to 5 days before check-in
• 50% Refund: Within 5 days of check-in
• No Refund: After check-in
• Service Fees: Non-refundable

3. Strict Policy

Best for: Maximum host protection

• Full Refund: Up to 7 days before check-in
• 50% Refund: Between 7-14 days before check-in
• No Refund: Within 7 days of check-in
• Service Fees: Non-refundable

For detailed policy management, visit our cancellation policy guide.

How Cancellation Works

Guest Cancellation Process

1. Guest requests cancellation through dashboard
2. Cancellation automatically processed based on policy
3. Refund calculated according to timing
4. Host receives notification
5. Payment adjusted accordingly

Host Notification

• Instant email notification
• Dashboard alert
• Cancellation details provided
• Calendar automatically updated

Refund Timeline

Payment Processing

• Refund Initiation: Within 24 hours of cancellation
• Processing Time: 5-10 business days
• Payment Method: Original payment method
• Currency: Original booking currency

Host Compensation

• Host receives payment for non-refundable portion
• Automatic calendar reopening
• Opportunity for rebooking

Special Circumstances

Extenuating Circumstances Policy

Full refunds may be granted for:

• Natural disasters
• Government travel restrictions
• Serious illness or injury
• Family emergencies
• Property damage making it uninhabitable

Documentation required for extenuating circumstances claims.

Force Majeure Events

• Global pandemics
• Natural disasters
• Government-mandated closures
• War or civil unrest
• Other unforeseeable events

Host Cancellation Policy

Host-Initiated Cancellations

• Discouraged: Negatively impacts host rating
• Penalties: May apply for frequent cancellations
• Guest Protection: Full refund guaranteed
• Booking Assistance: Help finding alternative accommodation

Valid Host Cancellation Reasons

• Property damage or emergency
• Safety concerns
• Legal compliance issues
• Unforeseen circumstances

Setting Your Cancellation Policy

Policy Selection Process

1. Log into host dashboard
2. Navigate to property settings
3. Select cancellation policy
4. Review policy implications
5. Save changes

Access policy settings at travel.mondosol.com.

Changing Your Policy

• Can be updated anytime
• Applies to new bookings only
• Existing bookings retain original policy
• 24-hour implementation period

Policy Impact on Bookings

Booking Conversion Rates

• Flexible Policy: Higher booking rates
• Moderate Policy: Balanced approach
• Strict Policy: Lower booking rates, better protection

Guest Preferences

• Most guests prefer flexible policies
• Business travelers often accept strict policies
• Long-term bookings may require flexibility

Dispute Resolution

Handling Cancellation Disputes

• Contact Mondosol support team
• Provide documentation
• Mediation process available
• Fair resolution guaranteed

Support Resources

• 24/7 customer support
• Dedicated host support line
• Email assistance
• Help center resources

External Cancellation Resources

• Booking Platform Policies
• Hospitality Industry Standards
• Guest Rights and Host Protection

Internal Cancellation Resources

• The Magic of Airbnb: Your Complete 2025 Guide to Success 🏠
• Legal Terms
• School Has Become a Prison
• Refund and Returns Policy
• Payments Terms of Service

Questions about cancellation policies?

Contact our support team or review our comprehensive policy documentation.