📚 Mondosol Help Center

Estimated reading time: 8 minutes

Quick Answer:

Mondosol offers flexible, fair cancellation terms: Full refund (minus €50 fee) if you cancel 30+ days before arrival, 50% refund for 15-30 days before, and no refund for cancellations within 15 days. Emergency exceptions apply for medical issues, visa denials, and family emergencies.

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📅 Cancellation Timeline & Refund Structure

Our cancellation policy is designed to be fair to both you and our host families. Here’s exactly how it works:

🟢 More Than 30 Days Before Arrival

• Refund: Full refund minus €50 processing fee
• Example: €450/week booking = €400 refund
• Why: Gives families time to rebook and minimizes their loss
• Best for: Early planners, flexible travelers

🟡 15-30 Days Before Arrival

• Refund: 50% of total booking cost
• Example: €450/week booking = €225 refund
• Why: Families have limited time to find replacement guests
• Best for: Last-minute changes, schedule conflicts

🔴 Less Than 15 Days Before Arrival

• Refund: No refund
• Why: Families have reserved time specifically for you and cannot rebook
• Note: Family may offer alternative dates if available
• Best for: Understanding: This is when cancellation costs are highest

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🆘 Emergency Exceptions

We understand life happens; therefore, that’s why we offer full refunds for genuine emergencies, even with less notice:

🏥 Medical Emergencies

• Covers: Serious illness, injury, hospitalization, and surgery.
• Requires: Medical documentation, specifically a doctor’s letter or hospital records.
• Refund: A full refund is available, minus a €50 fee.
• Timeline: The refund will be processed within 14 days of receiving the necessary documentation.

📋 Visa Denials

• Covers: Visa rejection, passport issues, travel document problems
• Requires: Official visa denial letter or government documentation
• Refund: Full refund (minus €50 fee)
• Timeline: Refund processed within 14 days of proof. Additionally, if you have any questions, feel free to reach out for assistance.

👨‍👩‍👧 Family Emergencies

• Covers: Death of immediate family member, serious family crisis
• Requires: Documentation (death certificate, emergency proof)
• Refund: Full refund (minus €50 fee)
• Timeline: Refund processed within 14 days of documentation; therefore, it is advisable to submit all necessary documents promptly to ensure a smooth process.

💼 Work/Employment Issues

• Covers: Job loss, unexpected work crisis, contract termination
• Requires: Employer letter or documentation. Therefore, it is essential to provide the necessary paperwork.
• Refund: In addition, it is a case-by-case evaluation (typically 50-100%).
• Timeline: Furthermore, assessments are conducted within 7 days.

🌍 Travel Restrictions

• Covers: Government travel bans, airline strikes, and natural disasters.
• Requires: Official government or airline documentation; therefore, it is essential to keep all relevant papers.
• Refund: You will receive a full refund, although there is a €50 fee deducted.
• Timeline: Consequently, the refund will be processed within 14 days upon receiving the necessary proof.

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💰 Refund Amount Examples

€400/week Booking:

Cancellation Timing	Refund Amount	Processing Fee	You Receive
35 days before	€400	€50	€350
22 days before	€400	€0	€200 (50%)
10 days before	€400	€0	€0
Medical emergency	€400	€50	€350

€500/week Booking (4 weeks = €2,000):

Cancellation Timing	Refund Amount	Processing Fee	You Receive
35 days before	€2,000	€50	€1,950
22 days before	€2,000	€0	€1,000 (50%)
10 days before	€2,000	€0	€0
Visa denial	€2,000	€50	€1,950

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📝 How to Cancel Your Booking

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🛡️ Travel Insurance Recommendations

We strongly recommend travel insurance to protect your investment and provide maximum flexibility:

Why Travel Insurance Matters

• ✅ Covers cancellations beyond our policy
• ✅ Covers medical emergencies and evacuation
• ✅ Covers trip delays and missed connections
• ✅ Covers lost baggage and travel documents
• ✅ Provides peace of mind and financial protection
• ✅ Often cheaper than losing your full booking

Recommended Providers

World Nomads

• Best for: Backpackers, adventure travelers, gap year students
• Coverage: Medical, evacuation, cancellation, delays
• Cost: €1-3/day depending on coverage
• Website: worldnomads.com

SafetyWing

• Best for: Budget travelers, digital nomads
• Coverage: Medical, evacuation
• Cost: €45/month
• Website: safetywing.com

AXA Travel Insurance

• Best for: Comprehensive coverage, all ages
• Coverage: Medical, cancellation, delays, baggage
• Cost: Varies by plan
• Website: axa.com

Allianz Global

• Best for: Premium coverage, peace of mind
• Coverage: Medical, cancellation, delays, baggage, evacuation
• Cost: Premium pricing
• Website: allianz.com

What to Look For:

• ✅ Cancellation coverage (ideally 100% reimbursement)
• ✅ Medical evacuation coverage
• ✅ Trip delay coverage
• ✅ Baggage and document loss
• ✅ 24/7 emergency support
• ✅ Coverage for pre-existing conditions (if applicable)

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❓ Common Cancellation Questions

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🔄 Modification & Rescheduling Options

Before you cancel, consider these alternatives:

Change Your Dates

• Same family, different dates (if available)
• Different family, same dates
• Extend or shorten your stay
• Cost: Usually no additional fee if family has availability

Pause Your Booking

• Hold your booking for 3-6 months
• Rebook when your situation stabilizes
• Cost: Small holding fee (typically €25-50)

Transfer to Someone Else

• Give your booking to a friend or family member
• They inherit your dates and family placement
• Cost: No fee for transfer

Upgrade or Downgrade

• Move to a different family or location
• Adjust your booking length
• Cost: Price difference only (no cancellation fee)

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📋 Your Rights & Protections

Consumer Rights

• ✅ Right to cancel within 14 days of booking (EU law)
• ✅ Right to clear, transparent cancellation terms
• ✅ Right to fair refund treatment
• ✅ Right to dispute unfair cancellation decisions
• ✅ Right to emergency exception consideration

Our Commitment

• ✅ Fair, transparent cancellation policy
• ✅ Quick refund processing (7-14 days)
• ✅ Emergency exceptions for genuine crises
• ✅ Case-by-case review for special circumstances
• ✅ 24/7 support for cancellation questions

Dispute Resolution

If you disagree with our cancellation decision:

1. Contact us with your concerns
2. Provide additional documentation
3. Request case review by management
4. Escalate to dispute resolution if needed

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💡 Planning Tips to Avoid Cancellation

Book with Confidence:

• ✅ Use travel insurance for peace of mind
• ✅ Book well in advance for better refund terms
• ✅ Verify your dates before booking
• ✅ Check visa requirements early
• ✅ Discuss any concerns during consultation
• ✅ Build in buffer time (don’t book tight connections)

Stay Flexible:

• ✅ Consider flexible dates if possible
• ✅ Have backup travel plans
• ✅ Keep emergency contacts handy
• ✅ Communicate early if plans change
• ✅ Consider travel insurance for maximum flexibility

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📞 Need Help With Your Cancellation?

Questions about our cancellation policy? Contact us anytime. We’re here to help! 🇳🇴

Contact Our Support Team:

• 📧 Email: eliomondello@mondosol.com
• 📱 Phone: +47 90167906
• 💬 WhatsApp/Messenger: Available 24/7
• 👉 Book a Free Consultation – Discuss your situation and explore options
• 👉 View Full Terms & Conditions – Read complete legal details
• 👉 Contact Us – Reach our support team immediately

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✨ Why Our Cancellation Policy Is Fair

• ✅ Transparent – Clear terms, no hidden fees
• ✅ Flexible – 30-day window for full refunds
• ✅ Compassionate – Emergency exceptions for genuine crises
• ✅ Fair to Families – Protects families’ time and income
• ✅ Fair to You – Reasonable refund windows
• ✅ Supported – 24/7 team to help with cancellations
• ✅ Insurance-Friendly – Works well with travel insurance

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Related Links

• Can I cancel my subscription anytime?
• What is your cancellation policy on Mondosol?
• What is your refund policy?
• The Magic of Airbnb: Your Complete 2025 Guide to Success 🏠
• Refund and Returns Policy