📚 Mondosol Help Center

Estimated reading time: 9 minutes

Last Updated: November 2025. Learn how to get an invoice for your online course with our updated guide.

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Quick Answer

Invoices are automatically sent to your email within 2–4 hours after purchase. You can also download invoices anytime from your account dashboard at mondosol.com/my-account or request a copy by emailing eliomondello@mondosol.com.

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How to Get Your Invoice

📧 Automatic Email Invoice

After Every Purchase:

• Invoice automatically generated within 2–4 hours
• Sent to your registered email address
• PDF format for easy printing and storage
• Includes all transaction details
• VAT/tax information (if applicable)

Email Subject Line:

• “Your Mondosol Invoice #[Order Number]”
• “Receipt for Your Purchase – Mondosol”
• “Order Confirmation & Invoice – [Course/Coaching Name]”

What’s Included:

• Invoice number and date
• Your billing information
• Itemized purchase details
• Payment method used
• Total amount paid (including VAT if applicable)
• Payment status (Paid/Pending)
• Mondosol business details (Organization Number: 997498437)

Didn’t Receive Your Invoice?

• Check spam/junk folder
• Verify email address in your account settings
• Allow up to 4 hours for processing
• Contact us: eliomondello@mondosol.com

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💻 Download from Your Account

Step-by-Step:

1: Log In

• Visit mondosol.com
• Click “My Account” (top-right corner)
• Enter your email and password
• Click “Log In”

2: Navigate to Orders

• Click “Orders” in your account menu
• View all past purchases
• See order dates, amounts, and status

3: Download Invoice

• Find the order you need an invoice for
• Click “View” or “Download Invoice”
• Invoice opens as PDF in new tab
• Save or print as needed

4: Save for Records

• Save PDF to your computer
• Store in accounting/tax folder
• Print physical copy if needed
• Keep for expense reimbursement

Account Access Issues?

• Reset password: mondosol.com/my-account/lost-password
• Contact support: eliomondello@mondosol.com
• Provide order number for assistance

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📞 Request Invoice by Email

When to Request:

• Didn’t receive automatic invoice
• Need invoice with specific details
• Require VAT invoice for EU business
• Need invoice in different format
• Lost original invoice

How to Request:

Email: eliomondello@mondosol.comSubject: “Invoice Request – Order #[Your Order Number]”

Include in Your Email:

• Full name
• Order number (if available)
• Purchase date
• Course/coaching package name
• Billing email address
• Any specific requirements (VAT details, company name, etc.)

Response Time:

• Standard requests: 1–2 business days
• Urgent requests: Same day (mention urgency)
• Corporate invoices: 2–3 business days

We’ll Send:

• PDF invoice via email
• Customized with your requirements
• Ready for accounting/reimbursement
• Includes all necessary tax information

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Invoice Information Included

Standard Invoice Details

Header Section:

• Invoice Number: Unique identifier (e.g., INV-2025-001234)
• Invoice Date: Date invoice was generated
• Due Date: Payment due date (if applicable)
• Order Number: Your order reference number

Seller Information:

• Business Name: Mondosol
• Owner: Elio Mondello Anzà
• Address: Nordre Torv 5, 3513 Hønefoss, Norway
• Organization Number: 997498437
• Business Registration Number: 916446519
• Email: eliomondello@mondosol.com
• Phone: +47 90167906

Buyer Information:

• Your full name
• Billing address
• Email address
• Phone number (if provided)
• Company name (if applicable)
• VAT number (if applicable)

Purchase Details:

• Course/coaching package name
• Product description
• Quantity
• Unit price
• Subtotal
• VAT/tax (if applicable)
• Total amount paid

Payment Information:

• Payment method (Credit Card, PayPal, Bank Transfer)
• Payment date
• Transaction ID
• Payment status (Paid/Pending/Refunded)
• Currency (EUR, NOK, USD, GBP, etc.)

Footer:

• Payment terms
• Refund policy reference
• Contact information
• Thank you message

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Special Invoice Types

🏢 Corporate/Business Invoices

For Business Purchases:

• Company name and VAT number included
• Itemized billing for accounting
• Purchase order (PO) number reference
• Net 30 or Net 60 payment terms
• Multiple payment method options

How to Get Corporate Invoice:

1. Email: eliomondello@mondosol.com
2. Subject: “Corporate Invoice Request”
3. Include:
   • Company name
   • VAT/Tax ID number
   • Billing address
   • PO number (if applicable)
   • Contact person details
4. Receive customized invoice within 2–3 business days

Corporate Invoice Features:

• Professional business formatting
• Detailed line items
• VAT breakdown by rate
• Payment terms clearly stated
• Authorized signature (if required)

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🇪🇺 VAT Invoices (EU Businesses)

For EU Business Customers:

• VAT number validation
• Reverse charge mechanism (if applicable)
• VAT breakdown by rate
• Compliance with EU invoicing regulations

Required Information:

• Valid EU VAT number
• Company registration details
• Business address in EU
• Proof of business status (if requested)

How to Request VAT Invoice:

1. Provide VAT number at checkout, or
2. Email eliomondello@mondosol.com after purchase
3. Include:
   • Full company name
   • VAT number (format: XX123456789)
   • Business address
   • Order number
4. Receive VAT-compliant invoice within 2 business days

VAT Rates:

• Norway: 25% standard rate (if applicable)
• EU: Varies by country (0–27%)
• Reverse charge: 0% (with valid VAT number)

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💰 Proforma Invoices

What is a Proforma Invoice?

• Invoice issued before payment
• Used for bank transfers, corporate approvals
• Shows exact amount to pay
• Includes payment instructions

When You Need One:

• Bank transfer payments
• Corporate approval process
• Budget planning
• Customs/import documentation

How to Request:

1. Email: eliomondello@mondosol.com
2. Subject: “Proforma Invoice Request”
3. Specify:
   • Course/coaching package
   • Quantity (if multiple licenses)
   • Billing details
   • Payment method preference
4. Receive proforma invoice within 1 business day

Proforma Invoice Includes:

• All standard invoice details
• Bank account information
• Payment reference number
• Payment deadline
• Validity period (usually 30 days)

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Invoice Formats & Languages

Available Formats

PDF (Standard):

• Most common format
• Easy to print and store
• Compatible with all devices
• Professional appearance
• Suitable for accounting software

Excel/CSV (On Request):

• For accounting integration
• Bulk invoice processing
• Custom formatting needs
• Contact us: eliomondello@mondosol.com

Paper Invoice (On Request):

• Mailed physical copy
• Required for some organizations
• Additional processing time (5–7 days)
• May incur postage fees

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Language Options

Available Languages:

• English (default)
• Norwegian (Norsk)
• Italian (Italiano)
• French (Français)
• Other languages on request (102 languages supported)

How to Request Different Language:

• Specify language preference at checkout, or
• Email eliomondello@mondosol.com after purchase
• Receive translated invoice within 2 business days

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Common Invoice Scenarios

Scenario 1: Employer Reimbursement

You Need:

• Detailed invoice with course description
• Your name as purchaser
• Itemized breakdown
• Proof of payment

How to Get It:

1. Download invoice from your account
2. Verify all details are correct
3. Submit to employer with reimbursement form
4. If employer needs additional info, contact us: eliomondello@mondosol.com

We Can Provide:

• Detailed course syllabus
• Learning objectives
• Certificate of completion (after course)
• Additional documentation as needed

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Scenario 2: Tax Deduction

You Need:

• Invoice with your tax ID/VAT number
• Business expense classification
• Proof of payment
• Course relevance to business

How to Get It:

1. Provide tax ID at checkout or request update
2. Download invoice from account
3. Keep for tax records
4. Consult tax advisor for deduction eligibility

Invoice Shows:

• Your business name and tax ID
• Course as professional development expense
• Payment date and amount
• All necessary tax information

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Scenario 3: Accounting/Bookkeeping

You Need:

• Invoice with all transaction details
• Payment method and date
• VAT breakdown (if applicable)
• Vendor information (Mondosol)

How to Get It:

1. Download PDF invoice from account
2. Import into accounting software (QuickBooks, Xero, Wave, etc.)
3. Categorize as training/education expense
4. Match with bank/card statement

Invoice Includes:

• All required accounting fields
• Transaction ID for reconciliation
• VAT/tax breakdown
• Payment status

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Scenario 4: Multiple Purchases

You Need:

• Individual invoices for each purchase
• Consolidated statement (optional)
• Bulk download option

How to Get It:

1. Log into account: mondosol.com/my-account
2. Go to “Orders”
3. Download each invoice individually
4. For consolidated statement, email: eliomondello@mondosol.com

We Can Provide:

• Individual invoices for each order
• Monthly/quarterly summary statement
• Year-end tax summary
• Custom reporting as needed

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Invoice FAQs

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Invoice Troubleshooting

Common Issues & Solutions

Didn’t receive invoice email

• Solution: Check spam/junk folder, verify email in account settings, allow 4 hours, contact support

Invoice has wrong information

• Solution: Contact eliomondello@mondosol.com within 7 days with correct details, we’ll issue corrected invoice

Can’t download invoice from account

• Solution: Try different browser, clear cache, disable ad blockers, contact support for direct email

Need invoice in different format

• Solution: Email eliomondello@mondosol.com specifying format needed (Excel, paper, etc.)

Invoice missing VAT number

• Solution: Provide VAT number via email, we’ll issue updated invoice within 2 business days

Lost invoice from old purchase

• Solution: Log into account to download, or email with order details for resend

Invoice shows wrong currency

• Solution: Invoice reflects currency paid. For different currency, contact your bank for conversion

Need invoice urgently

• Solution: Email eliomondello@mondosol.com with “URGENT” in subject, include order number, we’ll prioritize (same-day response)

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Invoice Best Practices

For Personal Use

Organization:

• Create dedicated folder for Mondosol invoices
• Name files clearly: “Mondosol_Invoice_[Date]_[Course].pdf”
• Back up to cloud storage (Google Drive, Dropbox, etc.)
• Keep digital and physical copies

Tax Preparation:

• Categorize as education/professional development expense
• Note business relevance for deductions
• Attach to tax return documentation
• Consult tax professional for eligibility

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For Business Use

Accounting Integration:

• Import invoices into accounting software
• Match with bank/card statements
• Categorize as training/education expense
• Assign to correct cost center/department

Reimbursement:

• Submit invoice with reimbursement form
• Include course description and learning objectives
• Attach completion certificate (after course)
• Follow company expense policy

Audit Trail:

• Maintain chronological invoice records
• Document business purpose of training
• Keep correspondence about purchases
• Store securely for required retention period

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Need Help with Your Invoice?

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• My account

• How do I pay for courses or coaching?
• What payment methods do you accept?
• What is your refund policy?
• How do I update my billing information?
• Do you offer payment plans or installments?

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Professional invoicing for your learning investment – always available when you need it! 📄✨