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Mondosol makes paying for courses and coaching simple, secure, and flexible. Payment process: browse shop at mondosol.com/shop, select course or coaching package (Basic €297, Complete €497, Premium €1,000+), add to cart, choose payment method (Stripe, PayPal, credit/debit cards, bank transfer), complete payment, receive instant access.

Estimated reading time: 6 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Paying for Mondosol courses and coaching is simple, secure, and takes just a few minutes. We accept credit/debit cards, PayPal, and bank transfers through our WooCommerce shop powered by Stripe for maximum security.

Secure online payment process for Mondosol courses and coaching with Stripe and PayPal, showing laptop checkout interface with credit card and shopping cart
Secure online payment process for Mondosol courses and coaching with Stripe and PayPal, showing laptop checkout interface with credit card and shopping cart

Key Takeaways

  • Paying for Mondosol courses and coaching is secure and quick, with options like credit/debit cards, PayPal, and bank transfers.
  • Follow a simple step-by-step payment process: browse, select, add to cart, and choose your payment method.
  • You receive instant confirmation and access to purchased courses and coaching upon successful payment, including a confirmation email and immediate credentials.
  • Flexible payment plans are available for courses and coaching, with custom arrangements possible upon request.
  • Stay informed about discounts, free access updates, and changes in billing structures, effective January 2025.


Step-by-Step Payment Process

1. Browse Our Shop

Visit mondosol.com/shop to explore our full catalog:

  • Courses: Business, language, tech, travel, marketing, and more
  • Coaching Packages: Basic (€297), Complete (€497), Premium (€1,000+)
  • Digital Products: eBooks, templates, guides, toolkits (€10–€350)
  • Travel Guides: 8+ destinations (€20–€57.51)

2. Select Your Course or Coaching Package

Choose from three main tiers:

Basic Package (€297)

  • 3 one-on-one coaching sessions
  • 60 minutes per session
  • Email support between sessions
  • Completion within 2 months

Complete Package (€497)

  • 6 one-on-one coaching sessions
  • Priority scheduling
  • Custom action plans
  • Resource library access
  • 3-month support period

Premium Package (€1,000+)

  • 10+ coaching sessions
  • Unlimited email support
  • Custom curriculum design
  • Corporate training options
  • 6-month engagement

3. Add to Cart & Proceed to Checkout

  • Click “Add to Cart” on any product page
  • Review your cart (you can add multiple items)
  • Click “Proceed to Checkout”
  • Enter your billing information

4. Choose Your Payment Method

We accept multiple secure payment options:

Credit & Debit Cards

  • Visa, Mastercard, American Express
  • Processed securely through Stripe
  • Instant confirmation and access
  • No additional fees

PayPal

  • Fast, secure, buyer-protected
  • Use your PayPal balance or linked cards
  • One-click checkout for PayPal users
  • Instant access upon confirmation

Bank Transfer

  • Available for coaching packages €500+
  • Contact us first: eliomondello@mondosol.com
  • 2–3 business day processing
  • Invoice provided with bank details

5. Complete Payment

  • Review your order summary
  • Apply any promo codes (if available)
  • Confirm payment details
  • Click “Place Order”

6. Instant Confirmation & Access

After successful payment, you’ll receive:

  • Order confirmation email (within 5 minutes)
  • Invoice/receipt (within 2–4 hours)
  • Course access credentials (immediate for digital products)
  • Coaching scheduling link (within 24 hours for coaching packages)

Alternative Payment Options

For Coaching Packages

Direct Contact Method:

  1. Email us: eliomondello@mondosol.com
  2. Describe your coaching needs and goals
  3. Schedule a free 15-minute consultation
  4. Receive a custom quote and payment link
  5. Complete payment via secure link

Benefits of Direct Contact:

  • Personalized package recommendations
  • Custom payment plans (3–6 months)
  • Bundle discounts for multiple sessions
  • Corporate/group rates available

Payment Plans & Installments

We offer flexible payment options:

  • 3-month plans: For courses €180+
  • 6-month plans: For premium coaching packages
  • Custom arrangements: For corporate training

To set up a payment plan:

  • Contact us: eliomondello@mondosol.com
  • Discuss your budget and needs
  • First payment due at enrollment
  • Automatic monthly billing thereafter

Note: Payment plans may include a 2–5% processing fee


Payment Security & Privacy

Your Security is Our Priority

Stripe Payment Processing:

  • PCI DSS Level 1 certified (highest security standard)
  • 256-bit SSL encryption
  • 3D Secure authentication for card payments
  • Your card details never stored on our servers

PayPal Protection:

  • Buyer protection program
  • Dispute resolution support
  • Encrypted transactions
  • Refund-friendly policies

Data Privacy:

  • GDPR compliant
  • Your information never shared with third parties
  • Secure account dashboard
  • Two-factor authentication available

Currencies We Accept

We support multiple currencies for your convenience:

  • EUR (€) – Primary currency for European customers
  • NOK (kr) – Norwegian customers
  • USD ($) – US and international customers
  • GBP (£) – UK customers

Your currency is automatically detected based on your location. You can change it using the currency selector on our website.


What Happens After Payment?

Immediate Access (Digital Products & Courses)

  • Log into your account at mondosol.com
  • Go to “My Courses” or “My Purchases”
  • Start learning immediately
  • Download any included materials

Coaching Package Next Steps

  1. Confirmation email with scheduling link (within 24 hours)
  2. Book your first session via our calendar
  3. Pre-session questionnaire to maximize your time
  4. Session reminders 24 hours and 1 hour before
  5. Post-session action plan and resources

Discounts & Promo Codes

Before You Pay, Check For:

Early-Bird Discounts

  • 30% off new course launches
  • Limited-time offers on coaching packages
  • Subscribe to our newsletter for alerts

Bundle Deals

  • Save 15–25% on multiple courses
  • Combine coaching with courses for extra savings
  • Corporate packages with group discounts

Loyalty Rewards

  • Returning customers receive exclusive codes
  • Referral bonuses (€50 credit per referral)
  • Birthday month specials

How to Apply Promo Codes:

  1. Add items to cart
  2. At checkout, find “Discount Code” field
  3. Enter your code
  4. Discount applied automatically
  5. Complete payment with reduced price

Common Payment Questions

Is my payment information secure?

Absolutely! We use Stripe (PCI Level 1 certified) and PayPal for all transactions. Your card details are encrypted and never stored on our servers.

Will I be charged immediately?

Yes, payment is processed immediately upon order confirmation. You’ll receive instant access to digital products and courses.

Can I pay in installments?

Yes! We offer 3-month and 6-month payment plans for courses €180+ and coaching packages. Contact us to set up: eliomondello@mondosol.com

Do you accept purchase orders (PO)?

Yes, for corporate training and bulk purchases. Email us your requirements: eliomondello@mondosol.com

Can I get an invoice before paying?

Yes! Contact us with your order details, and we’ll send a proforma invoice: eliomondello@mondosol.com

What if my payment fails?

Check our “Why was my payment declined?” FAQ for troubleshooting steps, or contact us for immediate assistance.


Need Help With Payment?

We’re here to support you every step of the way!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Languages: English, Italian, Norwegian, French, and 98 others
  • Phone: +47 90167906 (Norway, business hours)

Before You Contact Us:

  • Have your order number ready (if applicable)
  • Note any error messages you received
  • Specify your preferred payment method
  • Mention any promo codes you’re trying to use

Ready to Get Started?

  1. Browse Our Shop:

    mondosol.com/shop

  2. Popular Choices:

    Business Coaching – Transform your entrepreneurial journey
    Language Courses – Learn in 102 languages
    Tech Consulting – WordPress, SEO, digital marketing
    Travel Guides – Expert destination insights

  3. Questions Before Purchasing?

    Email us: eliomondello@mondosol.com – We’re happy to help you choose the right course or coaching package for your goals!


  • What payment methods do you accept?
  • Do you offer payment plans or installments?
  • How do I get an invoice?
  • What is your refund policy?
  • Do you offer discounts or promo codes?

Thank you for choosing Mondosol! We’re excited to support your learning journey. 🚀

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol accepts multiple secure payment methods for courses and coaching. Credit/debit cards: Visa, Mastercard, American Express, Discover, Maestro, JCB (instant access, no fees, 3D Secure, PCI Level 1). PayPal: balance, linked cards, bank account, PayPal Credit (buyer protection, one-click, instant confirmation).

Estimated reading time: 7 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Mondosol accepts multiple secure payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are processed through Stripe with PCI DSS Level 1 certification for maximum security.

Accepted payment methods for Mondosol online courses including Stripe, PayPal, Visa, Mastercard, American Express credit cards, and bank transfer options with security badges
Accepted payment methods for Mondosol online courses including Stripe, PayPal, Visa, Mastercard, American Express credit cards, and bank transfer options with security badges

Key Takeaways

  • Mondosol offers secure payment methods including credit/debit cards, PayPal, and bank transfers, processed through Stripe.
  • Accepted cards include Visa, Mastercard, American Express, and others, ensuring instant processing.
  • PayPal provides options for balance, linked cards, and bank accounts with buyer protection benefits.
  • Bank transfers are available for large purchases and may take 2-3 business days for access after confirmation.
  • Digital wallets like Apple Pay and Google Pay are coming soon, expanding payment options further.


All Accepted Payment Methods

💳 Credit & Debit Cards

Accepted Cards:

  • Visa – All Visa credit and debit cards worldwide
  • Mastercard – All Mastercard credit and debit cards
  • American Express – Amex cards accepted globally
  • Discover – Available for US customers
  • Maestro – European debit cards
  • JCB – Japanese credit cards

Card Payment Features:

  • ✅ Instant payment processing
  • ✅ Immediate course/coaching access
  • ✅ 3D Secure authentication for added security
  • ✅ No additional processing fees
  • ✅ Automatic receipt generation
  • ✅ Save card details for future purchases (optional)

How to Pay with Card:

  1. Add courses/coaching to cart at mondosol.com/shop
  2. Proceed to checkout
  3. Select “Credit/Debit Card” payment option
  4. Enter card details (number, expiry, CVV, billing address)
  5. Complete 3D Secure verification (if required)
  6. Confirm payment – instant access granted

Security: All card payments processed through Stripe with 256-bit SSL encryption and PCI DSS Level 1 compliance.


🔵 PayPal

PayPal Payment Options:

  • PayPal Balance – Use funds in your PayPal account
  • Linked Cards – Pay with cards saved in PayPal
  • Bank Account – Direct bank transfer via PayPal
  • PayPal Credit – Buy now, pay later (where available)

PayPal Benefits:

  • ✅ Buyer protection program
  • ✅ One-click checkout for PayPal users
  • ✅ No need to share card details with merchants
  • ✅ Instant payment confirmation
  • ✅ Dispute resolution support
  • ✅ Refund-friendly policies

How to Pay with PayPal:

  1. Add items to cart at mondosol.com/shop
  2. At checkout, select “PayPal”
  3. Click “Pay with PayPal” button
  4. Log into your PayPal account
  5. Confirm payment details
  6. Complete payment – instant access granted

Processing Time: Instant confirmation, immediate course access


🏦 Bank Transfer (Wire Transfer)

Availability:

  • Coaching packages €500+
  • Corporate training packages
  • Bulk course purchases
  • Custom arrangements

Supported Banks:

  • Norwegian banks (DNB, Nordea, Sparebank 1, etc.)
  • European SEPA transfers
  • International SWIFT transfers
  • UK bank transfers

How to Pay via Bank Transfer:

  1. Contact us: eliomondello@mondosol.com
  2. Request bank transfer payment option
  3. Receive invoice with bank details
  4. Complete transfer from your bank
  5. Send payment confirmation
  6. Access granted within 2–3 business days after confirmation

Bank Transfer Details Include:

  • Account holder: Mondosol
  • Organization Number: 997498437
  • Bank account number (provided in invoice)
  • IBAN (for international transfers)
  • SWIFT/BIC code
  • Payment reference (your order number)

Processing Time: 2–3 business days for access after payment confirmation

Note: Bank transfers may incur fees from your bank. Check with your financial institution.


📱 Digital Wallets (Coming Soon)

We’re working to add more payment options:

  • Apple Pay – One-tap payment for iOS users
  • Google Pay – Quick checkout for Android users
  • Klarna – Buy now, pay later in installments
  • Vipps – Popular Norwegian mobile payment

Want to be notified? Email us: eliomondello@mondosol.com


Payment Method Comparison

Payment MethodProcessing TimeFeesBest For
Credit/Debit CardInstantNoneQuick purchases, international customers
PayPalInstantNoneBuyer protection, existing PayPal users
Bank Transfer2–3 daysBank fees may applyLarge purchases (€500+), corporate
Digital WalletsComing soonTBAMobile users, quick checkout

Payment Security & Protection

🔒 How We Keep Your Payments Secure

Stripe Payment Processing:

  • PCI DSS Level 1 Certified – Highest security standard in payment industry
  • 256-bit SSL Encryption – Bank-level security for all transactions
  • 3D Secure Authentication – Additional verification layer for card payments
  • Tokenization – Your card details never stored on our servers
  • Fraud Detection – Advanced AI-powered fraud prevention
  • Secure Checkout – HTTPS encrypted checkout pages

PayPal Security:

  • Buyer Protection Program – Full refund if eligible purchase doesn’t arrive or match description
  • Encrypted Transactions – All payments encrypted end-to-end
  • Fraud Monitoring – 24/7 transaction monitoring
  • Dispute Resolution – Dedicated support for payment issues

Data Privacy:

  • GDPR Compliant – Full compliance with EU data protection regulations
  • No Data Sharing – Your payment information never shared with third parties
  • Secure Storage – All data encrypted at rest and in transit
  • Two-Factor Authentication – Optional 2FA for account security

Learn more: PCI Security Standards


Currency Support

Accepted Currencies

We support multiple currencies for global accessibility:

Primary Currencies:

  • EUR (€) – Euro (European Union)
  • NOK (kr) – Norwegian Krone (Norway)
  • USD ($) – US Dollar (United States & International)
  • GBP (£) – British Pound (United Kingdom)

Additional Currencies:

  • CAD – Canadian Dollar
  • AUD – Australian Dollar
  • CHF – Swiss Franc
  • SEK – Swedish Krona
  • DKK – Danish Krone

Currency Conversion:

  • Automatic currency detection based on your location
  • Real-time exchange rates updated daily
  • Your bank may apply additional conversion fees
  • Final charge shown in your selected currency at checkout

How to Change Currency:

  1. Visit mondosol.com
  2. Find Currency Selector (top-right corner)
  3. Select your preferred currency
  4. All prices update automatically

Payment Plans & Installments

Flexible Payment Options

3-Month Payment Plans:

  • Available for courses €180+
  • Split total into 3 equal monthly payments
  • First payment at enrollment
  • Automatic monthly billing
  • Small processing fee (2–5%)

6-Month Payment Plans:

  • Available for premium courses and coaching packages
  • Split total into 6 equal monthly payments
  • Ideal for coaching packages €500+
  • Custom arrangements available

How to Set Up Payment Plan:

  1. Contact us: eliomondello@mondosol.com
  2. Specify course/coaching package
  3. Discuss your budget and preferences
  4. Receive custom payment plan proposal
  5. Complete first payment to start
  6. Automatic billing for remaining payments

Payment Plan Requirements:

  • Valid credit/debit card or PayPal account
  • First payment due at enrollment
  • Automatic billing on same day each month
  • Access granted immediately after first payment

Payment Method FAQs

Which payment method is fastest?

Credit/debit cards and PayPal provide instant access. Bank transfers take 2–3 business days.

Are there any payment fees?

No fees for card or PayPal payments. Bank transfers may incur fees from your bank.

Can I save my payment method for future purchases?

Yes! You can securely save card details in your account for faster checkout.

Do you accept cryptocurrency?

Not currently, but we’re exploring crypto payment options for the future.

Can I pay with multiple methods?

Currently, one payment method per order. Contact us for split payment arrangements: eliomondello@mondosol.com

What if my preferred payment method isn’t listed?

Contact us and we’ll work to accommodate your needs: eliomondello@mondosol.com

Is my payment information stored?

Card details are tokenized by Stripe – we never store your full card information.

Can I get a refund to a different payment method?

Refunds are processed to the original payment method only.


International Payments

Paying from Outside Europe

Supported Worldwide:

  • All major credit/debit cards accepted globally
  • PayPal available in 200+ countries
  • Multi-currency support for international customers
  • No geographic restrictions

International Payment Tips:

  • Check with your bank about international transaction fees
  • Some banks may block cross-border payments – contact them to authorize
  • Currency conversion fees may apply
  • Use PayPal for buyer protection on international purchases

Popular Payment Methods by Region:

🇺🇸 North America:

  • Credit/debit cards (Visa, Mastercard, Amex, Discover)
  • PayPal
  • Bank transfers (SWIFT)

🇪🇺 Europe:

  • Credit/debit cards (Visa, Mastercard, Maestro)
  • PayPal
  • SEPA bank transfers
  • Vipps (Norway, coming soon)

🇬🇧 United Kingdom:

  • Credit/debit cards (Visa, Mastercard)
  • PayPal
  • UK bank transfers

🌏 Asia-Pacific:

  • Credit/debit cards (Visa, Mastercard, JCB)
  • PayPal
  • International bank transfers

Corporate & Bulk Payments

Payment Options for Businesses

Purchase Orders (PO):

  • Accepted for corporate training packages
  • Minimum order value: €1,000
  • Net 30 payment terms available
  • Contact us: eliomondello@mondosol.com

Invoice Payment:

  • Proforma invoices provided upon request
  • Bank transfer or card payment
  • VAT included (if applicable)
  • Itemized billing for accounting

Volume Discounts:

  • 10+ course licenses: 15% discount
  • 25+ course licenses: 25% discount
  • Custom corporate packages available

How to Arrange Corporate Payment:

  1. Email: eliomondello@mondosol.com
  2. Specify number of licenses/seats needed
  3. Receive custom quote and invoice
  4. Complete payment via preferred method
  5. Receive bulk access codes/licenses

Need Help Choosing a Payment Method?

We’re here to help you find the best payment option for your needs!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Phone: +47 90167906 (Norway, business hours)
  • Languages: English, Italian, Norwegian, French, and 98 others

Before You Contact Us:

  • Specify your location/country
  • Mention your preferred payment method
  • Note any payment issues you’ve experienced
  • Include your order number (if applicable)

Ready to Purchase?

  1. Browse Our Shop:

    mondosol.com/shop

  2. Popular Purchases:

    Business Coaching – €297–€1,000+ (Card, PayPal, Bank Transfer)
    Language Courses – €89–€1,820 (Card, PayPal)
    Digital Products – €10–€350 (Card, PayPal)
    Travel Guides – €20–€57.51 (Card, PayPal)

  3. Payment Security Guaranteed:

    All transactions protected by Stripe’s PCI DSS Level 1 certification and PayPal’s Buyer Protection Program.



Thank you for choosing Mondosol! Your secure payment is just a click away. 🔒✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol offers flexible payment plans and installments for courses and coaching. 3-month plans: courses €180+, 3 equal payments, 2–5% processing fee, immediate access, automatic billing. 6-month plans: premium courses €455+, coaching packages €497+, lower monthly payments, full access from day one.

Estimated reading time: 8 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Yes! Mondosol offers flexible payment plans and installments to make courses and coaching more accessible. Choose 3-month plans for courses €180+, 6-month plans for premium packages, or custom arrangements for corporate training. No credit checks required – just a valid payment method.

Flexible payment plan illustration for Mondosol online courses showing 3-month and 6-month installment options with calendar and euro symbols for affordable learning
Flexible payment plan illustration for Mondosol online courses showing 3-month and 6-month installment options with calendar and euro symbols for affordable learning

Key Takeaways

  • Mondosol offers flexible payment plans for courses and coaching, including 3-month and 6-month options.
  • No credit checks are required; eligibility depends on course price and package type.
  • Custom corporate plans are available, tailored to specific needs and budgets.
  • Automatic billing ensures easy payment management with email reminders before charges.
  • Immediate course access after the first payment allows learners to start right away.


Available Payment Plans

💳 3-Month Payment Plan

Eligibility:

  • Courses priced €180 or higher
  • Standard and Premium course tiers
  • Digital product bundles
  • Coaching Basic Package (€297)

How It Works:

  • Total cost divided into 3 equal monthly payments
  • First payment due at enrollment
  • Automatic billing on the same day each month
  • Immediate course access after first payment
  • Small processing fee: 2–5% of total

Example:

  • Course price: €300
  • Processing fee: €9 (3%)
  • Total: €309
  • Monthly payment: €103 × 3 months

Benefits:

  • ✅ Spread cost over 3 months
  • ✅ Immediate course access
  • ✅ No credit check required
  • ✅ Automatic billing (set and forget)
  • ✅ Cancel anytime (see terms)

📅 6-Month Payment Plan

Eligibility:

  • Premium courses (€455+)
  • Coaching Complete Package (€497)
  • Coaching Premium Package (€1,000+)
  • Corporate training packages
  • Course bundles €500+

How It Works:

  • Total cost divided into 6 equal monthly payments
  • First payment due at enrollment
  • Automatic billing on the same day each month
  • Full access granted immediately
  • Processing fee: 2–5% of total

Example:

  • Coaching package: €600
  • Processing fee: €18 (3%)
  • Total: €618
  • Monthly payment: €103 × 6 months

Benefits:

  • ✅ Lower monthly payments
  • ✅ Easier budgeting for premium packages
  • ✅ Full access from day one
  • ✅ Flexible cancellation policy
  • ✅ No hidden fees

🏢 Custom Corporate Plans

Eligibility:

  • Corporate training packages (€1,000+)
  • Bulk course licenses (10+ seats)
  • Long-term coaching engagements
  • Custom curriculum development

How It Works:

  • Contact us: eliomondello@mondosol.com
  • Discuss your needs and budget
  • Receive custom payment proposal
  • Choose payment schedule (monthly, quarterly, annual)
  • Net 30 or Net 60 payment terms available

Benefits:

  • ✅ Tailored to your budget
  • ✅ Volume discounts (15–25%)
  • ✅ Purchase order (PO) accepted
  • ✅ Invoice billing available
  • ✅ Dedicated account manager

Payment Plan Comparison

Plan TypeMinimum PurchaseDurationProcessing FeeBest For
3-Month€180+3 months2–5%Standard courses, Basic coaching
6-Month€455+6 months2–5%Premium courses, Complete coaching
Custom€1,000+FlexibleNegotiableCorporate training, bulk licenses
One-TimeAny amountInstant0%Budget-conscious, immediate payment

How to Set Up a Payment Plan

Step-by-Step Process

1: Contact Us

  • Email: eliomondello@mondosol.com
  • Subject: “Payment Plan Request”
  • Include: Course/coaching package name, preferred plan duration

2: Consultation

  • We’ll respond within 1–2 business days
  • Discuss your needs and budget
  • Receive custom payment plan proposal
  • Review terms and conditions

3: Agreement

  • Review and sign payment plan agreement
  • Provide payment method (credit/debit card or PayPal)
  • Confirm billing schedule
  • Agree to automatic billing terms

4: First Payment

  • Complete first installment payment
  • Receive instant course/coaching access
  • Get payment schedule confirmation
  • Set up automatic billing

5: Automatic Billing

  • Payments processed automatically each month
  • Email reminders 3 days before each payment
  • Update payment method anytime in your account
  • Track remaining payments in dashboard

Payment Plan Requirements

What You Need

Valid Payment Method:

  • Credit or debit card (Visa, Mastercard, Amex)
  • PayPal account with sufficient funds or linked card
  • Bank account for direct debit (corporate only)

Account Setup:

  • Active Mondosol account at mondosol.com
  • Verified email address
  • Billing address on file
  • Phone number for payment notifications

Automatic Billing Authorization:

  • Consent to automatic monthly charges
  • Agreement to payment plan terms
  • Understanding of processing fees
  • Acknowledgment of cancellation policy

No Credit Check:

  • We don’t check credit scores
  • No impact on your credit rating
  • Approval based on payment method validity
  • Instant approval for most requests

Payment Plan Terms & Conditions

Important Details

Billing Schedule:

  • First payment due at enrollment
  • Subsequent payments on same day each month
  • If billing day falls on weekend/holiday, charged next business day
  • Email reminders sent 3 days before each payment

Processing Fees:

  • 2–5% of total course/coaching price
  • One-time fee added to total cost
  • Covers payment processing and administrative costs
  • Disclosed upfront before agreement

Access & Enrollment:

  • Immediate access after first payment
  • Full course content available from day one
  • Coaching sessions scheduled throughout payment period
  • No restrictions on content access during payment plan

Failed Payments:

  • Email notification if payment fails
  • 3-day grace period to update payment method
  • Access suspended after grace period
  • Reactivated immediately upon successful payment
  • Late fee: €10 per failed payment

Cancellation Policy:

  • Cancel anytime by emailing eliomondello@mondosol.com
  • Refund for unused portion (see refund policy)
  • Must cancel 3 days before next billing date
  • No cancellation fees if within 30-day guarantee period

Early Payment:

  • Pay off remaining balance anytime
  • No prepayment penalties
  • Processing fee still applies
  • Contact us to arrange: eliomondello@mondosol.com

Payment Plan FAQs

Is there a credit check for payment plans?

No! We don’t check credit scores. Approval is instant with a valid payment method.

Can I change my payment plan duration?

Yes, contact us at eliomondello@mondosol.com to adjust your plan (subject to availability).

What happens if I miss a payment?

You’ll receive an email notification and have 3 days to update your payment method. After that, access is suspended until payment is made.

Can I pay off my plan early?

Absolutely! Contact us anytime to pay the remaining balance. No prepayment penalties.

Are there any hidden fees?

No hidden fees. The only additional cost is the processing fee (2–5%), disclosed upfront.

Can I pause my payment plan?

Payment plans cannot be paused, but you can cancel and re-enroll later (subject to refund policy).

What if my payment method expires during the plan?

Update your payment method in your account settings before it expires to avoid interruption.

Can I switch from one-time payment to a payment plan?

Unfortunately, payment plans must be set up before purchase. Contact us to discuss options.

Do payment plans work for gift purchases?

Yes! Set up a payment plan and gift the course to someone else after completion.

Can I combine payment plans with promo codes?

Yes! Apply promo codes before setting up your payment plan for additional savings.


Alternative Flexible Payment Options

Other Ways to Spread Costs

Buy Now, Pay Later (Coming Soon):

  • Klarna – Split purchases into 4 interest-free payments
  • Afterpay – Pay in 4 installments over 6 weeks
  • Available for purchases €50–€1,000
  • No processing fees, no interest

PayPal Credit:

  • Available in select countries
  • Interest-free financing for 6 months (on purchases €99+)
  • Apply during checkout
  • Subject to PayPal credit approval

Employer Reimbursement:

  • Many employers cover professional development
  • We provide detailed invoices for reimbursement
  • Payment plans available while awaiting reimbursement
  • Contact us for corporate documentation

Scholarship & Financial Aid:

  • Limited scholarships available for qualifying students
  • Apply at: eliomondello@mondosol.com
  • Need-based and merit-based options
  • Covers up to 50% of course fees

Payment Plan Benefits

Why Choose a Payment Plan?

Financial Flexibility:

  • Don’t let budget constraints stop your learning
  • Spread costs over manageable monthly payments
  • Invest in yourself without financial stress
  • Better cash flow management

Immediate Access:

  • Start learning right away
  • Don’t wait to save up full amount
  • Access all course content from day one
  • Begin coaching sessions immediately

No Credit Impact:

  • No credit check required
  • Doesn’t affect your credit score
  • Approval based on payment method only
  • Financial privacy maintained

Easy Management:

  • Automatic billing (no manual payments)
  • Email reminders before each charge
  • Update payment method anytime
  • Track progress in your dashboard

Flexible Terms:

  • Choose 3-month or 6-month plans
  • Custom arrangements for larger purchases
  • Cancel anytime with proper notice
  • Early payoff without penalties

Who Should Use Payment Plans?

Ideal For:

Students & Recent Graduates:

  • Limited monthly budget
  • Building career skills
  • Investing in professional development
  • Managing student loan payments

Entrepreneurs & Freelancers:

  • Variable monthly income
  • Reinvesting in business growth
  • Tax-deductible business expenses
  • Cash flow management

Career Changers:

  • Upskilling for new career
  • Limited savings for education
  • Balancing current job expenses
  • Long-term investment in future

Corporate Teams:

  • Training multiple employees
  • Budget spread across fiscal quarters
  • Predictable monthly expenses
  • Easier expense tracking

Payment Plan Examples

Real-World Scenarios

1: Language Course Bundle

  • Course: Business Language Package
  • Price: €455
  • Plan: 6-month installments
  • Processing Fee: €13.65 (3%)
  • Total: €468.65
  • Monthly Payment: €78.11
  • Benefit: Learn 3 languages while spreading cost

2: Coaching Complete Package

  • Package: Complete Coaching (6 sessions)
  • Price: €497
  • Plan: 6-month installments
  • Processing Fee: €14.91 (3%)
  • Total: €511.91
  • Monthly Payment: €85.32
  • Benefit: Affordable access to expert coaching

3: Premium Course + Coaching

  • Bundle: Premium Course + Basic Coaching
  • Price: €1,207 (€910 + €297)
  • Plan: Custom 12-month plan
  • Processing Fee: €36.21 (3%)
  • Total: €1,243.21
  • Monthly Payment: €103.60
  • Benefit: Comprehensive learning journey under €105/month

4: Corporate Training

  • Package: 10-seat course licenses
  • Price: €3,000 (15% volume discount applied)
  • Plan: Quarterly payments (4 payments)
  • Processing Fee: Waived for corporate
  • Total: €3,000
  • Quarterly Payment: €750
  • Benefit: Train entire team with predictable quarterly expenses

Ready to Set Up Your Payment Plan?

Get Started Today

  1. Step 1: Choose Your Course/Coaching

    Browse our offerings: mondosol.com/shop

  2. Step 2: Contact Us

    Email: eliomondello@mondosol.com
    Subject: “Payment Plan Request – [Course/Package Name]”

  3. Step 3: Receive Your Custom Plan

    We’ll respond within 1–2 business days with your personalized payment plan proposal.

  4. Step 4: Start Learning

    Complete your first payment and get instant access!


Need Help?

We’re here to make payment plans easy and accessible!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Phone: +47 90167906 (Norway, business hours)
  • Languages: English, Italian, Norwegian, French, and 98 others

Before You Contact Us:

  • Know which course/coaching package you’re interested in
  • Have your preferred payment plan duration in mind
  • Prepare your payment method information
  • Note any questions about terms or fees


Invest in your future today – pay over time, learn right away! 💪✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol provides invoices automatically within 2–4 hours after purchase via email. Download options: log into mondosol.com/my-account, navigate to Orders, download PDF invoice anytime. Request by email: eliomondello@mondosol.com with order number, receive within 1–2 business days. Invoice includes: invoice number, date, billing information, itemized purchase details, payment method, VAT/tax (if applicable), Mondosol business details (Org #997498437).

Category: Account & Billing

Estimated reading time: 9 minutes

Home » FAQs

Last Updated: November 2025. Learn how to get an invoice for your online course with our updated guide.


Quick Answer

Invoices are automatically sent to your email within 2–4 hours after purchase. You can also download invoices anytime from your account dashboard at mondosol.com/my-account or request a copy by emailing eliomondello@mondosol.com.

Professional digital invoice document for Mondosol online courses and coaching with PDF receipt, email notification, and billing statement illustration

Key Takeaways

  • Invoices are sent automatically via email within 2–4 hours after purchase; you can also download them from your account dashboard.
  • To get your invoice, log into mondosol.com, navigate to ‘Orders’, and download the invoice as a PDF.
  • If you don’t receive your invoice, check your spam folder or contact support for assistance at eliomondello@mondosol.com.
  • You can also request an invoice by email if you need specific details or a VAT invoice for an EU business.
  • Invoices include all transaction information, including seller details, payment status, and itemized purchase information.



How to Get Your Invoice

📧 Automatic Email Invoice

After Every Purchase:

  • Invoice automatically generated within 2–4 hours
  • Sent to your registered email address
  • PDF format for easy printing and storage
  • Includes all transaction details
  • VAT/tax information (if applicable)

Email Subject Line:

  • “Your Mondosol Invoice #[Order Number]”
  • “Receipt for Your Purchase – Mondosol”
  • “Order Confirmation & Invoice – [Course/Coaching Name]”

What’s Included:

  • Invoice number and date
  • Your billing information
  • Itemized purchase details
  • Payment method used
  • Total amount paid (including VAT if applicable)
  • Payment status (Paid/Pending)
  • Mondosol business details (Organization Number: 997498437)

Didn’t Receive Your Invoice?

  • Check spam/junk folder
  • Verify email address in your account settings
  • Allow up to 4 hours for processing
  • Contact us: eliomondello@mondosol.com

💻 Download from Your Account

Step-by-Step:

1: Log In

  • Visit mondosol.com
  • Click “My Account” (top-right corner)
  • Enter your email and password
  • Click “Log In”

2: Navigate to Orders

  • Click “Orders” in your account menu
  • View all past purchases
  • See order dates, amounts, and status

3: Download Invoice

  • Find the order you need an invoice for
  • Click “View” or “Download Invoice”
  • Invoice opens as PDF in new tab
  • Save or print as needed

4: Save for Records

  • Save PDF to your computer
  • Store in accounting/tax folder
  • Print physical copy if needed
  • Keep for expense reimbursement

Account Access Issues?


📞 Request Invoice by Email

When to Request:

  • Didn’t receive automatic invoice
  • Need invoice with specific details
  • Require VAT invoice for EU business
  • Need invoice in different format
  • Lost original invoice

How to Request:

Email: eliomondello@mondosol.comSubject: “Invoice Request – Order #[Your Order Number]”

Include in Your Email:

  • Full name
  • Order number (if available)
  • Purchase date
  • Course/coaching package name
  • Billing email address
  • Any specific requirements (VAT details, company name, etc.)

Response Time:

  • Standard requests: 1–2 business days
  • Urgent requests: Same day (mention urgency)
  • Corporate invoices: 2–3 business days

We’ll Send:

  • PDF invoice via email
  • Customized with your requirements
  • Ready for accounting/reimbursement
  • Includes all necessary tax information

Invoice Information Included

Standard Invoice Details

Header Section:

  • Invoice Number: Unique identifier (e.g., INV-2025-001234)
  • Invoice Date: Date invoice was generated
  • Due Date: Payment due date (if applicable)
  • Order Number: Your order reference number

Seller Information:

  • Business Name: Mondosol
  • Owner: Elio Mondello Anzà
  • Address: Nordre Torv 5, 3513 Hønefoss, Norway
  • Organization Number: 997498437
  • Business Registration Number: 916446519
  • Email: eliomondello@mondosol.com
  • Phone: +47 90167906

Buyer Information:

  • Your full name
  • Billing address
  • Email address
  • Phone number (if provided)
  • Company name (if applicable)
  • VAT number (if applicable)

Purchase Details:

  • Course/coaching package name
  • Product description
  • Quantity
  • Unit price
  • Subtotal
  • VAT/tax (if applicable)
  • Total amount paid

Payment Information:

  • Payment method (Credit Card, PayPal, Bank Transfer)
  • Payment date
  • Transaction ID
  • Payment status (Paid/Pending/Refunded)
  • Currency (EUR, NOK, USD, GBP, etc.)

Footer:

  • Payment terms
  • Refund policy reference
  • Contact information
  • Thank you message

Special Invoice Types

🏢 Corporate/Business Invoices

For Business Purchases:

  • Company name and VAT number included
  • Itemized billing for accounting
  • Purchase order (PO) number reference
  • Net 30 or Net 60 payment terms
  • Multiple payment method options

How to Get Corporate Invoice:

  1. Email: eliomondello@mondosol.com
  2. Subject: “Corporate Invoice Request”
  3. Include:
    • Company name
    • VAT/Tax ID number
    • Billing address
    • PO number (if applicable)
    • Contact person details
  4. Receive customized invoice within 2–3 business days

Corporate Invoice Features:

  • Professional business formatting
  • Detailed line items
  • VAT breakdown by rate
  • Payment terms clearly stated
  • Authorized signature (if required)

🇪🇺 VAT Invoices (EU Businesses)

For EU Business Customers:

  • VAT number validation
  • Reverse charge mechanism (if applicable)
  • VAT breakdown by rate
  • Compliance with EU invoicing regulations

Required Information:

  • Valid EU VAT number
  • Company registration details
  • Business address in EU
  • Proof of business status (if requested)

How to Request VAT Invoice:

  1. Provide VAT number at checkout, or
  2. Email eliomondello@mondosol.com after purchase
  3. Include:
    • Full company name
    • VAT number (format: XX123456789)
    • Business address
    • Order number
  4. Receive VAT-compliant invoice within 2 business days

VAT Rates:

  • Norway: 25% standard rate (if applicable)
  • EU: Varies by country (0–27%)
  • Reverse charge: 0% (with valid VAT number)

💰 Proforma Invoices

What is a Proforma Invoice?

  • Invoice issued before payment
  • Used for bank transfers, corporate approvals
  • Shows exact amount to pay
  • Includes payment instructions

When You Need One:

  • Bank transfer payments
  • Corporate approval process
  • Budget planning
  • Customs/import documentation

How to Request:

  1. Email: eliomondello@mondosol.com
  2. Subject: “Proforma Invoice Request”
  3. Specify:
    • Course/coaching package
    • Quantity (if multiple licenses)
    • Billing details
    • Payment method preference
  4. Receive proforma invoice within 1 business day

Proforma Invoice Includes:

  • All standard invoice details
  • Bank account information
  • Payment reference number
  • Payment deadline
  • Validity period (usually 30 days)

Invoice Formats & Languages

Available Formats

PDF (Standard):

  • Most common format
  • Easy to print and store
  • Compatible with all devices
  • Professional appearance
  • Suitable for accounting software

Excel/CSV (On Request):

Paper Invoice (On Request):

  • Mailed physical copy
  • Required for some organizations
  • Additional processing time (5–7 days)
  • May incur postage fees

Language Options

Available Languages:

  • English (default)
  • Norwegian (Norsk)
  • Italian (Italiano)
  • French (Français)
  • Other languages on request (102 languages supported)

How to Request Different Language:

  • Specify language preference at checkout, or
  • Email eliomondello@mondosol.com after purchase
  • Receive translated invoice within 2 business days

Common Invoice Scenarios

Scenario 1: Employer Reimbursement

You Need:

  • Detailed invoice with course description
  • Your name as purchaser
  • Itemized breakdown
  • Proof of payment

How to Get It:

  1. Download invoice from your account
  2. Verify all details are correct
  3. Submit to employer with reimbursement form
  4. If employer needs additional info, contact us: eliomondello@mondosol.com

We Can Provide:

  • Detailed course syllabus
  • Learning objectives
  • Certificate of completion (after course)
  • Additional documentation as needed

Scenario 2: Tax Deduction

You Need:

  • Invoice with your tax ID/VAT number
  • Business expense classification
  • Proof of payment
  • Course relevance to business

How to Get It:

  1. Provide tax ID at checkout or request update
  2. Download invoice from account
  3. Keep for tax records
  4. Consult tax advisor for deduction eligibility

Invoice Shows:

  • Your business name and tax ID
  • Course as professional development expense
  • Payment date and amount
  • All necessary tax information

Scenario 3: Accounting/Bookkeeping

You Need:

  • Invoice with all transaction details
  • Payment method and date
  • VAT breakdown (if applicable)
  • Vendor information (Mondosol)

How to Get It:

  1. Download PDF invoice from account
  2. Import into accounting software (QuickBooks, Xero, Wave, etc.)
  3. Categorize as training/education expense
  4. Match with bank/card statement

Invoice Includes:

  • All required accounting fields
  • Transaction ID for reconciliation
  • VAT/tax breakdown
  • Payment status

Scenario 4: Multiple Purchases

You Need:

  • Individual invoices for each purchase
  • Consolidated statement (optional)
  • Bulk download option

How to Get It:

  1. Log into account: mondosol.com/my-account
  2. Go to “Orders”
  3. Download each invoice individually
  4. For consolidated statement, email: eliomondello@mondosol.com

We Can Provide:

  • Individual invoices for each order
  • Monthly/quarterly summary statement
  • Year-end tax summary
  • Custom reporting as needed

Invoice FAQs

When will I receive my invoice?

Invoices are automatically sent within 2–4 hours after purchase. Check your email and spam folder.

Can I get an invoice with my company name?

Yes! Provide company details at checkout or email eliomondello@mondosol.com to update your invoice.

Do invoices include VAT?

VAT is included if applicable based on your location and business status. EU businesses with valid VAT numbers may be eligible for reverse charge (0% VAT).

Can I get an invoice in a different currency?

Invoices show the currency you paid in. For conversion to another currency, contact your bank or use current exchange rates.

How do I get an invoice for a payment plan?

You’ll receive an invoice for each installment payment. Download all invoices from your account or request a consolidated invoice.

Can I update my billing address on an invoice?

Yes, contact us within 7 days of purchase: eliomondello@mondosol.com. We’ll issue a corrected invoice.

Do you provide receipts instead of invoices?

Our invoices serve as receipts. They include all payment confirmation details required for accounting and reimbursement.

Can I get an invoice before making payment?

Yes, request a proforma invoice: eliomondello@mondosol.com. It will include payment instructions.

How long should I keep invoices?

Keep invoices for at least 5–7 years for tax purposes. Consult your accountant for specific requirements in your country.

Can I get an invoice for a free course?

Free courses don’t generate invoices since no payment was made. You’ll receive a confirmation email and certificate upon completion.


Invoice Troubleshooting

Common Issues & Solutions

Didn’t receive invoice email

  • Solution: Check spam/junk folder, verify email in account settings, allow 4 hours, contact support

Invoice has wrong information

Can’t download invoice from account

  • Solution: Try different browser, clear cache, disable ad blockers, contact support for direct email

Need invoice in different format

Invoice missing VAT number

  • Solution: Provide VAT number via email, we’ll issue updated invoice within 2 business days

Lost invoice from old purchase

  • Solution: Log into account to download, or email with order details for resend

Invoice shows wrong currency

  • Solution: Invoice reflects currency paid. For different currency, contact your bank for conversion

Need invoice urgently

  • Solution: Email eliomondello@mondosol.com with “URGENT” in subject, include order number, we’ll prioritize (same-day response)

Invoice Best Practices

For Personal Use

Organization:

  • Create dedicated folder for Mondosol invoices
  • Name files clearly: “Mondosol_Invoice_[Date]_[Course].pdf”
  • Back up to cloud storage (Google Drive, Dropbox, etc.)
  • Keep digital and physical copies

Tax Preparation:

  • Categorize as education/professional development expense
  • Note business relevance for deductions
  • Attach to tax return documentation
  • Consult tax professional for eligibility

For Business Use

Accounting Integration:

  • Import invoices into accounting software
  • Match with bank/card statements
  • Categorize as training/education expense
  • Assign to correct cost center/department

Reimbursement:

  • Submit invoice with reimbursement form
  • Include course description and learning objectives
  • Attach completion certificate (after course)
  • Follow company expense policy

Audit Trail:

  • Maintain chronological invoice records
  • Document business purpose of training
  • Keep correspondence about purchases
  • Store securely for required retention period

Need Help with Your Invoice?

We’re here to assist with all invoice-related questions!

  1. Contact Us:

    Email: eliomondello@mondosol.com
    Response Time: 1–2 business days (same day for urgent)
    Phone: +47 90167906 (Norway, business hours)
    Languages: English, Italian, Norwegian, French, and 98 others

  2. Before You Contact Us:

    Have your order number ready (if available)
    Know what specific invoice information you need
    Specify format/language preferences
    Note any deadline requirements


  • How do I pay for courses or coaching?
  • What payment methods do you accept?
  • What is your refund policy?
  • How do I update my billing information?
  • Do you offer payment plans or installments?

Professional invoicing for your learning investment – always available when you need it! 📄✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5-7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.

Estimated reading time: 5 minutes

Home » FAQs

Last Updated: November 2025

For those interested in our refund policy for online courses, please find the details below to ensure a smooth experience.


Quick Answer

Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5–7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.

Professional refund policy illustration for Mondosol online courses and coaching showing money back guarantee and customer satisfaction
Professional refund policy illustration for Mondosol online courses and coaching showing money back guarantee and customer satisfaction

Key Takeaways

  • Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages.
  • Refund requests can be emailed to eliomondello@mondosol.com; full refunds are processed within 5–7 business days.
  • Eligibility requires course completion under 30% within 30 days, and coaching requests must occur after the first session.
  • Non-refundable items include completed courses, used sessions, and downloaded digital products.
  • Contact customer support for any refund inquiries; response time is 1–2 days.


Refund Policy Overview

💰 30-Day Money-Back Guarantee

For Courses:

  • Full refund within 30 days of purchase
  • No questions asked guarantee
  • Applies to all course packages
  • Includes digital products
  • Excludes coaching sessions

How to Request:

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – Course”
  • Include order number
  • Receive confirmation email
  • Refund processed within 5–7 business days

Processing Time:

  • Credit/debit card: 5–7 business days
  • PayPal: 3–5 business days
  • Bank transfer: 7–10 business days
  • Notification sent when processed

🏋️ 14-Day Coaching Refund

For Coaching Packages:

  • Refund available within 14 days
  • After first coaching session
  • Partial refund possible
  • Unused sessions only
  • Excludes completed sessions

How to Request:

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – Coaching”
  • Include package details
  • Explain reason briefly
  • Receive confirmation email

Processing Time:

  • Credit/debit card: 5–7 business days
  • PayPal: 3–5 business days
  • Bank transfer: 7–10 business days
  • Notification sent when processed

Refund Policy Details

📋 Eligibility Requirements

Courses:

  • Within 30-day guarantee period
  • No more than 30% course completion
  • Digital products unused
  • No certificates issued
  • No coaching sessions used

Coaching:

  • Within 14-day period
  • After first session only
  • Unused sessions remaining
  • No certificate issued
  • Proof of participation

⚖️ Refund Conditions

Courses:

  • Full refund within 30 days
  • Partial refund after 30 days
  • Pro-rata calculation
  • No refund after 90 days
  • Exceptions for technical issues

Coaching:

  • Full refund within 14 days
  • Partial refund after first session
  • Pro-rata calculation
  • No refund after 30 days
  • Exceptions for technical issues

🚫 Non-Refundable Items

Courses:

  • Completed courses (>30%)
  • Issued certificates
  • Used coaching sessions
  • Digital products downloaded
  • Payment plan fees

Coaching:

  • Completed sessions
  • Issued certificates
  • Digital resources used
  • Coaching materials
  • Payment plan fees

How to Request a Refund

📧 Email Request Process

1: Contact Us

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – [Course/Coaching]”
  • Include order number
  • Explain reason briefly
  • Attach proof if needed

2: Verification

  • Review purchase details
  • Check completion status
  • Verify eligibility
  • Confirm refund amount
  • Notify you of decision

3: Approval

  • Receive confirmation email
  • Refund processed
  • Notification sent
  • Funds returned
  • Course access revoked

💳 Payment Method Refunds

Credit/Debit Card:

  • Refund to original card
  • Processing time: 5–7 days
  • Bank processing varies
  • Statement update: 1–3 days
  • Contact bank if delayed

PayPal:

  • Refund to PayPal account
  • Processing time: 3–5 days
  • Instant if PayPal balance
  • Bank transfer: 3–5 days
  • Notification sent

Bank Transfer:

  • Refund to original account
  • Processing time: 7–10 days
  • International: 10–15 days
  • Bank fees may apply
  • Notification sent

⏱️ Processing Time

Standard Refunds:

  • Credit/debit card: 5–7 days
  • PayPal: 3–5 days
  • Bank transfer: 7–10 days
  • International: 10–15 days
  • Notification sent

Urgent Refunds:


Refund Scenarios

📚 Course Refund Examples

1: Full Refund

  • Within 30 days
  • Less than 30% completion
  • No certificate issued
  • No coaching sessions
  • Digital products unused

2: Partial Refund

  • After 30 days
  • Pro-rata calculation
  • Unused portion only
  • Digital products unused
  • No certificate issued

3: No Refund

  • After 90 days
  • Course completed
  • Certificate issued
  • Coaching sessions used
  • Digital products used

🎯 Coaching Refund Examples

1: Full Refund

  • Within 14 days
  • After first session
  • Unused sessions
  • No certificate issued
  • No digital resources used

2: Partial Refund

  • After first session
  • Pro-rata calculation
  • Unused sessions only
  • No certificate issued
  • No digital resources used

3: No Refund

  • After 30 days
  • All sessions used
  • Certificate issued
  • Digital resources used
  • Payment plan completed

Refund Policy FAQs

When can I request a refund?

Within 30 days for courses, 14 days for coaching after first session.

How long does processing take?

5–7 days for credit/debit cards, 3–5 days for PayPal, 7–10 days for bank transfers.

Do I need a reason for refund?

No reason needed within guarantee period. Brief explanation helpful.

Can I get partial refund?

Yes, after initial guarantee period, pro-rata calculation applied.

What happens to my course access?

Access revoked after refund processed, usually within 24 hours.

Can I request a refund for payment plan?

Yes, pro-rata refund for unused portion, processing fees non-refundable.

What if I used coaching sessions?

Refund for unused sessions only, completed sessions non-refundable.

Can I get refund for digital products?

No refund if downloaded or used, refund available if unused.

What if I received a certificate?

No refund after certificate issuance, except for technical issues.

Can I get refund for coaching materials?

No refund for materials provided, except for technical issues.


Need Help with Refund?

  1. Contact Us:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Have order number ready
    Know purchase date
    Explain reason briefly
    Attach proof if needed
    Note deadline



Your satisfaction is our priority – refund policy designed for your peace of mind! 🛡️✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Find your receipts in your account dashboard at mondosol.com/my-account under “Orders” or “Billing History.” Receipts are also emailed immediately after purchase. Download PDF copies anytime for your records.

Category: Account & Billing

Estimated reading time: 6 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Find your receipts in your account dashboard at mondosol.com/my-account under “Orders” or “Billing History.” Receipts are also emailed immediately after purchase. Download PDF copies anytime for your records.

Key Takeaways

  • You can find receipts in your account dashboard at mondosol.com/my-account under ‘Orders’ or ‘Billing History.’
  • Automatic email receipts get sent after purchase and include important details as well as a PDF attachment; check your spam folder if not received.
  • To access your receipts, log into your account, select ‘Orders’ or ‘Billing History’ to view and download PDF copies at any time.
  • You have options to filter receipts by date, order number, or payment method for easier access.
  • If you need help, email support at eliomondello@mondosol.com or call +47 90167906 for assistance.


Accessing Your Receipts

Mondosol account dashboard showing receipts and billing history with download PDF options and email receipt notifications

📧 Email Receipts

Automatic Email Delivery:

  • Sent immediately after purchase
  • From: eliomondello@mondosol.com
  • Subject: “Your Mondosol Receipt – Order #[number]”
  • Includes PDF attachment
  • Check spam/junk folder if missing

Email Receipt Contains:

  • Order number
  • Purchase date
  • Item description
  • Amount paid
  • Payment method
  • Billing address
  • Download link

Didn’t Receive Email?

  • Check spam/junk folder
  • Verify email address
  • Wait 10–15 minutes
  • Request resend from account
  • Contact support

💻 Account Dashboard Receipts

How to Access:

  • Visit mondosol.com
  • Click “My Account” (top-right)
  • Log in with credentials
  • Select “Orders” or “Billing History”
  • View all receipts

What You’ll See:

  • Complete order history
  • Receipt for each purchase
  • Download PDF option
  • Print option
  • Email resend option

Download Options:

  • PDF format
  • Printable version
  • Mobile-friendly
  • Save to device
  • Share via email

Finding Specific Receipts

🔍 Search by Date

Filter Options:

  • Last 30 days
  • Last 3 months
  • Last 6 months
  • Last year
  • Custom date range

How to Filter:

  • Go to billing history
  • Select date range
  • Click “Filter” or “Search”
  • View filtered results
  • Download as needed

🎯 Search by Order Number

Locate Order Number:

  • Check confirmation email
  • Review account dashboard
  • Look at previous receipts
  • Contact support if lost

Search Process:

  • Go to billing history
  • Enter order number
  • Click “Search”
  • View receipt
  • Download PDF

💳 Search by Payment Method

Filter by Card:

  • Last 4 digits of card
  • Card type (Visa/Mastercard/Amex)
  • PayPal transactions
  • Bank transfers
  • View matching receipts

How to Filter:

  • Go to billing history
  • Select payment method
  • View filtered results
  • Download receipts
  • Export if needed

Receipt Information Included

📄 Standard Receipt Details

Transaction Information:

  • Order number (unique ID)
  • Purchase date and time
  • Item name and description
  • Quantity purchased
  • Unit price
  • Total amount paid

Payment Details:

  • Payment method used
  • Last 4 digits of card
  • Transaction ID
  • Payment processor
  • Currency used
  • Exchange rate (if applicable)

Billing Information:

  • Billing name
  • Billing address
  • Email address
  • Phone number (if provided)
  • VAT/Tax ID (if applicable)

Company Information:

  • Mondosol business details
  • Organization number: 997498437
  • Business registration: 916446519
  • Contact information
  • Website URL

Downloading and Saving Receipts

💾 Download PDF Receipts

From Account Dashboard:

  • Log into account
  • Go to billing history
  • Find desired receipt
  • Click “Download PDF”
  • Save to device

From Email:

  • Open receipt email
  • Click PDF attachment
  • Download to device
  • Save in organized folder
  • Rename for easy finding

File Format:

  • PDF (standard)
  • Print-ready
  • Mobile-compatible
  • Searchable text
  • Professional layout

🖨️ Printing Receipts

Print Options:

  • Print directly from browser
  • Download PDF first
  • Use print-friendly version
  • Adjust page settings
  • Save as PDF option

Print Settings:

  • Paper size: A4 or Letter
  • Orientation: Portrait
  • Color or black/white
  • Single or double-sided
  • Scale to fit page

📁 Organizing Receipts

Best Practices:

  • Create dedicated folder
  • Name by date and order number
  • Organize by year/month
  • Use cloud storage
  • Backup regularly

Folder Structure Example:

  • Mondosol_Receipts/
    • 2025/
      • January/
      • February/
    • 2024/

Digital Organization:

  • Use cloud storage (Google Drive, Dropbox)
  • Tag receipts by category
  • Create searchable database
  • Set up automatic backup
  • Share with accountant if needed

Resending Receipts

📨 Request Receipt Resend

From Account Dashboard:

  • Log into account
  • Go to billing history
  • Find order
  • Click “Resend Receipt”
  • Check email inbox

Via Email Request:

  • Email: eliomondello@mondosol.com
  • Subject: “Resend Receipt – Order #[number]”
  • Include order number
  • Provide email address
  • Receive within 24 hours

What Gets Resent:

  • Original receipt
  • PDF attachment
  • Order details
  • Download link
  • Support contact info

Receipt for Different Purchase Types

📚 Course Receipts

Includes:

  • Course name and description
  • Course price
  • Access duration
  • Enrollment date
  • Certificate eligibility

Additional Information:

  • Course instructor
  • Course level
  • Language
  • Completion requirements
  • Refund policy reference

🎯 Coaching Package Receipts

Includes:

  • Package name (Basic/Complete/Premium)
  • Package price
  • Number of sessions
  • Session duration
  • Booking instructions

Additional Information:

  • Coach name
  • Session scheduling link
  • Cancellation policy
  • Rescheduling options
  • Support contact

📦 Digital Product Receipts

Includes:

  • Product name
  • Product type (eBook/template/guide)
  • Price paid
  • Download link
  • License information

Additional Information:

  • File format
  • File size
  • Download expiration
  • Usage rights
  • Support contact

Receipt FAQs

When will I receive my receipt?

Immediately after purchase via email. Also available in account dashboard.

Can I get a receipt for a free course?

Yes, confirmation email sent with enrollment details, though amount is €0.

How long are receipts stored?

Indefinitely in your account. Access anytime.

Can I get a receipt in a different currency?

Receipt shows currency used for payment. Contact support for conversion.

What if my receipt has wrong information?

Contact eliomondello@mondosol.com immediately for correction.

Can I get a VAT invoice instead?

Yes, request VAT invoice from account or contact support.

Are receipts the same as invoices?

Similar but invoices include more details. Request invoice if needed.

Can I download multiple receipts at once?

Currently one at a time. Contact support for bulk export.

What if I deleted my receipt email?

Download from account dashboard or request resend.

Can someone else access my receipts?

Only you can access via your account. Keep login secure.


Troubleshooting Receipt Issues

⚠️ Common Problems

Receipt Email Not Received:

  • Check spam/junk folder
  • Verify email address in account
  • Wait 15 minutes for delivery
  • Request resend from dashboard
  • Contact support

Cannot Download PDF:

  • Try different browser
  • Disable pop-up blocker
  • Check internet connection
  • Clear browser cache
  • Contact support

Receipt Shows Wrong Information:

  • Verify order number
  • Check account details
  • Contact support immediately
  • Provide correct information
  • Request corrected receipt

Cannot Access Account:

  • Reset password
  • Check email for login link
  • Clear browser cookies
  • Try different device
  • Contact support

Receipt Missing from History:

  • Check date filters
  • Search by order number
  • Verify payment completed
  • Wait 24 hours for processing
  • Contact support

Tax and Accounting

🧾 Using Receipts for Taxes

Business Expenses:

  • Keep all receipts
  • Organize by tax year
  • Consult tax professional
  • Include in business records
  • Claim eligible deductions

Personal Records:

  • Save for personal files
  • Track professional development
  • Document education expenses
  • Keep for warranty/support
  • Share with accountant

VAT/Tax Information:

  • VAT included in price (if applicable)
  • Tax ID on invoice
  • Country-specific tax rules
  • Consult local regulations
  • Request VAT invoice if needed

Need Help with Receipts?

  1. Contact Us:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Have order number ready
    Check account dashboard first
    Search email inbox/spam
    Note specific issue
    Gather relevant details



Your receipts, always accessible – organized, secure, and ready when you need them! 📄✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol primarily bills in EUR (Euro), however we also accept NOK (Norwegian Krone), USD (US Dollar), and GBP (British Pound). Additionally, your payment processor automatically converts to your local currency. Therefore, you can pay using any major currency through Stripe or PayPal.

Category: Account & Billing

Estimated reading time: 6 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Mondosol primarily bills in EUR (Euro), however we also accept NOK (Norwegian Krone), USD (US Dollar), and GBP (British Pound). Additionally, your payment processor automatically converts to your local currency. Therefore, you can pay using any major currency through Stripe or PayPal.

Key Takeaways

  • Mondosol primarily accepts EUR but also supports NOK, USD, and GBP for billing currency payment options.
  • Payments process seamlessly through Stripe or PayPal, converting automatically to local currencies.
  • Automatic currency detection is available based on your location, or you can manually select your preferred currency at checkout.
  • Additional currencies supported include over 135 by Stripe and 100+ by PayPal, ensuring convenience for global customers.
  • Transparent conversion rates and fees are displayed at checkout with no hidden charges, making it straightforward to understand costs.


Supported Currencies

Multi-currency billing illustration showing EUR, NOK, USD, and GBP currency symbols with international payment options and currency converter for Mondosol courses

💶 Primary Currency: EUR (Euro)

Why EUR?

  • European business registration
  • Standard pricing structure
  • Transparent conversion rates
  • Widely accepted globally
  • Stable exchange rates

EUR Pricing Examples:

  • Basic courses: €89–€125
  • Standard courses: €180–€455
  • Premium courses: €910–€1,820
  • Coaching packages: €297–€1,000+
  • Digital products: €10–€350

Countries Using EUR:

  • Austria, Belgium, Cyprus
  • Estonia, Finland, France
  • Germany, Greece, Ireland
  • Italy, Latvia, Lithuania
  • Luxembourg, Malta, Netherlands
  • Portugal, Slovakia, Slovenia
  • Spain (and more)

🇳🇴 Secondary Currency: NOK (Norwegian Krone)

Norwegian Market:

  • Business located in Norway
  • Local payment preference
  • Competitive local pricing
  • No conversion fees
  • Direct bank transfers

NOK Pricing Examples:

  • Basic courses: NOK 950–1,330
  • Standard courses: NOK 1,920–4,850
  • Premium courses: NOK 9,700–19,400
  • Coaching packages: NOK 3,160–10,650+
  • Digital products: NOK 105–3,730

Exchange Rate:

  • Approximately 1 EUR = 10.65 NOK
  • Rates updated daily
  • Displayed at checkout
  • Transparent conversion
  • No hidden fees

💵 Additional Currencies

USD (US Dollar):

  • American customers
  • International standard
  • Competitive rates
  • Widely recognized
  • Automatic conversion

GBP (British Pound):

  • UK customers
  • Post-Brexit support
  • Fair exchange rates
  • Seamless processing
  • Local payment options

Other Currencies:

  • Stripe supports 135+ currencies
  • PayPal supports 100+ currencies
  • Automatic conversion available
  • Real-time exchange rates
  • Transparent fees

How Currency Selection Works

🌍 Automatic Currency Detection

Smart Detection:

  • System detects your location
  • Suggests appropriate currency
  • Based on IP address
  • Can be changed manually
  • Preference saved for future

Detection Process:

  • Visit mondosol.com
  • Location identified automatically
  • Currency displayed accordingly
  • Prices converted in real-time
  • Checkout shows final amount

⚙️ Manual Currency Selection

Change Currency:

  • Look for currency selector
  • Usually in header or footer
  • Click dropdown menu
  • Select preferred currency
  • Prices update immediately

Available Options:

  • EUR (Euro)
  • NOK (Norwegian Krone)
  • USD (US Dollar)
  • GBP (British Pound)
  • Other supported currencies

Preference Saved:

  • Selection stored in cookies
  • Applies to entire site
  • Remembered for future visits
  • Can change anytime
  • No account required

Payment Processing & Conversion

💳 Stripe Currency Conversion

How Stripe Works:

  • Accepts 135+ currencies
  • Converts to merchant currency
  • Real-time exchange rates
  • Transparent fees
  • Secure processing

Conversion Fees:

  • Typically 1–2% for conversion
  • Displayed before payment
  • No hidden charges
  • Competitive rates
  • Industry standard

Supported Currencies Include:

  • EUR, NOK, USD, GBP
  • CAD, AUD, NZD
  • JPY, CNY, INR
  • SEK, DKK, CHF
  • And 120+ more

🔵 PayPal Currency Options

PayPal Benefits:

  • Supports 100+ currencies
  • Choose payment currency
  • Multiple funding sources
  • Buyer protection included
  • Familiar interface

Currency Selection:

  • Pay in merchant currency (EUR)
  • Or pay in your local currency
  • PayPal shows both options
  • Choose at checkout
  • Conversion rates displayed

PayPal Conversion:

  • Uses own exchange rates
  • Typically 3–4% markup
  • Optional currency conversion
  • Transparent before payment
  • Can decline conversion

🏦 Bank Transfer Currency

Direct Transfers:

  • EUR for European accounts
  • NOK for Norwegian accounts
  • SWIFT for international
  • SEPA for Eurozone
  • Conversion by your bank

Bank Fees:

  • Varies by institution
  • International transfer fees
  • Currency conversion charges
  • SWIFT fees (if applicable)
  • Check with your bank

Understanding Exchange Rates

📊 How Rates Are Determined

Rate Sources:

  • Based on market rates
  • Updated multiple times daily
  • Stripe uses Visa/Mastercard rates
  • PayPal sets own rates
  • Banks use interbank rates

Rate Components:

  • Base exchange rate
  • Processing fee (1–4%)
  • Payment processor markup
  • Bank fees (if applicable)
  • Total displayed at checkout

Transparency:

  • All fees shown upfront
  • No hidden charges
  • Final amount confirmed
  • Receipt shows breakdown
  • Contact support with questions

💱 Currency Conversion Examples

1: EUR to USD

  • Course price: €455
  • Exchange rate: 1 EUR = 1.10 USD
  • Converted price: ~$500.50
  • Stripe fee: ~$5.00
  • Total charged: ~$505.50

2: EUR to NOK

  • Course price: €455
  • Exchange rate: 1 EUR = 10.65 NOK
  • Converted price: ~NOK 4,847
  • No conversion fee (local)
  • Total charged: NOK 4,847

3: EUR to GBP

  • Course price: €455
  • Exchange rate: 1 EUR = 0.85 GBP
  • Converted price: ~£386.75
  • Stripe fee: ~£3.87
  • Total charged: ~£390.62

Billing Currency FAQs

Can I pay in my local currency?

Yes! Stripe and PayPal support 100+ currencies with automatic conversion.

Will I be charged conversion fees?

Typically 1–4% depending on payment method. Fees shown before payment.

Can I choose which currency to pay in?

Yes, select your preferred currency at checkout or use automatic detection.

Do prices include VAT/tax?

Prices shown include all applicable taxes. No additional charges at checkout.

What exchange rate is used?

Real-time market rates from Visa/Mastercard (Stripe) or PayPal rates.

Can I get a refund in my original currency?

Refunds processed in the currency you paid. Exchange rate at refund time applies.

Are there hidden currency fees?

No. All fees displayed transparently before payment confirmation.

Can I pay in cryptocurrency?

Not currently supported. We accept traditional currencies via Stripe/PayPal.

What if exchange rates change after purchase?

You pay the rate at purchase time. Subsequent changes don’t affect your payment.

Can I switch currency after creating an account?

Yes, change currency anytime. Affects future purchases only, not past orders.


Multi-Currency Best Practices

💡 Tips for International Customers

Minimize Conversion Fees:

  • Pay in merchant currency (EUR) when possible
  • Avoid double conversion (PayPal + bank)
  • Use credit cards with no foreign transaction fees
  • Compare Stripe vs PayPal rates
  • Consider payment timing for rate fluctuations

Understand Total Costs:

  • Check final amount before confirming
  • Review all fees displayed
  • Factor in bank charges
  • Save receipt for records
  • Contact support if unclear

Optimize Payment Method:

  • Credit cards often have better rates
  • PayPal offers buyer protection
  • Bank transfers for large amounts
  • Compare options at checkout
  • Choose what works best for you

Currency Display on Website

🌐 Price Display

How Prices Appear:

  • Default currency: EUR
  • Converted prices shown in brackets
  • Example: €455 (~$500 USD)
  • Real-time conversion
  • Updated regularly

Product Pages:

  • Primary price in EUR
  • Secondary currency option
  • Conversion rate note
  • All taxes included
  • Clear pricing structure

Checkout Page:

  • Selected currency displayed
  • Conversion breakdown shown
  • Final amount confirmed
  • Payment processor fees listed
  • Total before payment

Invoices & Receipts

🧾 Currency on Documents

Invoice Currency:

  • Shows currency paid
  • Original amount listed
  • Conversion rate noted (if applicable)
  • Payment processor identified
  • Transaction ID included

Receipt Information:

  • Currency used for payment
  • Exchange rate applied
  • Fees breakdown
  • Final amount charged
  • Download as PDF

Tax Documentation:

  • VAT shown in EUR
  • Local currency equivalent
  • Tax ID included
  • Compliant with regulations
  • Suitable for accounting

Regional Pricing

🌍 Location-Based Pricing

Current Approach:

  • Standard pricing globally
  • Currency conversion only
  • No regional discounts (yet)
  • Fair exchange rates
  • Transparent pricing

Future Plans:

  • Purchasing power parity pricing
  • Regional discounts possible
  • Student/nonprofit rates
  • Local market adjustments
  • Community feedback considered

Need Help with Currency?

  1. Contact Us:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Note your preferred currency
    Check exchange rates shown
    Review payment method options
    Have questions ready
    Specify your location

  3. Common Questions:

    Currency conversion rates
    Payment processor fees
    Refund currency
    Invoice currency changes
    Regional pricing inquiries



Global learning, local currency – we make it easy for you! 💶✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Yes! Mondosol offers a 30-day money-back guarantee on all courses. Additionally, coaching packages include a 14-day satisfaction guarantee. Therefore, if you’re not completely satisfied, request a full refund within the guarantee period.

Category: Account & Billing

Estimated reading time: 7 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Yes! Mondosol offers a 30-day money-back guarantee on all courses. Additionally, coaching packages include a 14-day satisfaction guarantee. Therefore, if you’re not completely satisfied, request a full refund within the guarantee period. However, digital products downloaded or accessed are subject to specific refund conditions.

Key Takeaways

  • Mondosol offers a 30-day money-back guarantee on all courses and a 14-day satisfaction guarantee for coaching packages.
  • For courses, a full refund is available within 30 days with no questions asked, and processing typically takes 5-10 business days.
  • Coaching refunds can be requested after the first session, allowing for partial refunds based on unused sessions.
  • Certain items like downloaded digital products and completed coaching sessions are non-refundable, while unused sessions and first-session dissatisfaction qualify for refunds.
  • To request a refund, contact support via email with the necessary order details, and expect a response within 1-2 business days.


Money-Back Guarantee Details

Mondosol 30-day money-back guarantee badge with satisfaction guarantee seal, trust certificate, and refund policy shield for risk-free course purchase

✅ 30-Day Course Guarantee

What’s Covered:

  • All online courses
  • Course bundles
  • Premium packages
  • Standard packages
  • Basic packages

Guarantee Terms:

  • Full refund within 30 days
  • No questions asked policy
  • Simple refund process
  • Original payment method
  • Processing time: 5–10 business days

How It Works:

  • Purchase any course
  • Access and review content
  • Not satisfied? Request refund
  • Email within 30 days
  • Receive full refund

Why We Offer This:

  • Build trust with students
  • Confidence in our quality
  • Risk-free learning experience
  • Customer satisfaction priority
  • Transparent business practices

🤝 14-Day Coaching Guarantee

Coaching Coverage:

  • Basic Package (€297)
  • Complete Package (€497)
  • Premium Packages (€1,000+)
  • One-on-one sessions
  • Group coaching programs

Guarantee Conditions:

  • After first session only
  • Must attend scheduled session
  • Request within 14 days
  • Partial refund for unused sessions
  • Full refund if dissatisfied after session 1

Refund Calculation:

  • Session 1 completed: Refund remaining sessions
  • Example: 3-session package, 1 completed
  • Refund: 2/3 of total price
  • Prorated based on sessions used
  • Fair and transparent

Important Notes:

  • Must cancel future sessions
  • No-shows not eligible
  • Rescheduling available first
  • Communication required
  • Professional courtesy expected

What’s Eligible for Refund?

💚 Fully Refundable Items

Courses:

  • Online video courses
  • Interactive learning modules
  • Course bundles
  • Certification programs
  • Subscription courses (prorated)

Coaching:

  • Unused coaching sessions
  • Package downgrades
  • Cancelled future sessions
  • First-session dissatisfaction
  • Scheduling conflicts (case-by-case)

Digital Products:

  • Not yet downloaded
  • Not accessed/opened
  • Defective or corrupted files
  • Incorrect product received
  • Technical issues preventing access

⚠️ Non-Refundable Items

Exceptions:

  • Downloaded digital products (eBooks, templates)
  • Completed coaching sessions
  • Courses with certificates issued
  • Affiliate program fees
  • Processing fees (payment processor)

Special Cases:

  • Guest posting services (prepaid)
  • Custom consulting work (completed)
  • Third-party product purchases
  • Gift cards and vouchers
  • Promotional/discounted items (case-by-case)

Why These Exceptions?

  • Digital nature prevents “return”
  • Service already rendered
  • Third-party involvement
  • Industry standard practice
  • Prevents abuse of policy

How to Request a Refund

📧 Step-by-Step Process

1: Contact Support

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – [Order Number]”
  • Include purchase details
  • State reason (optional)
  • Provide order confirmation

2: Verification

  • Support reviews request
  • Checks eligibility
  • Confirms purchase date
  • Verifies guarantee period
  • Responds within 1–2 business days

3: Approval

  • Refund approved or denied
  • Explanation provided
  • Alternative solutions offered (if applicable)
  • Refund timeline confirmed
  • Payment method verified

4: Processing

  • Refund initiated
  • Payment processor notified
  • Original payment method used
  • Confirmation email sent
  • Tracking information provided

5: Completion

  • Funds returned to account
  • Typically 5–10 business days
  • Bank processing time varies
  • Confirmation from payment processor
  • Support available for questions

📋 Required Information

What to Include:

  • Full name
  • Order number or transaction ID
  • Purchase date
  • Product/service name
  • Payment method used
  • Brief reason (helps us improve)

Optional but Helpful:

  • Feedback on experience
  • Suggestions for improvement
  • Technical issues encountered
  • Expectations vs reality
  • Alternative solutions desired

Refund Timeline

⏱️ Processing Times

Internal Processing:

  • Request received: Same day acknowledgment
  • Review and approval: 1–2 business days
  • Refund initiated: Within 24 hours of approval
  • Confirmation sent: Immediately
  • Total internal time: 2–3 business days

Payment Processor Times:

  • Stripe refunds: 5–10 business days
  • PayPal refunds: 3–5 business days
  • Bank transfers: 7–14 business days
  • Credit cards: 5–10 business days
  • Debit cards: 5–10 business days

Total Expected Time:

  • Fastest: 3–5 business days (PayPal)
  • Average: 7–12 business days (Stripe/cards)
  • Longest: 14–21 business days (bank transfers)
  • Factors: Bank processing, weekends, holidays
  • Contact support if delayed beyond 21 days

🌍 International Refunds

Currency Considerations:

  • Refunded in original currency
  • Exchange rate at refund time applies
  • May differ from purchase rate
  • Currency fluctuation possible
  • Transparent conversion shown

International Processing:

  • Additional 2–5 days possible
  • Bank intermediary fees may apply
  • SWIFT transfer times vary
  • Currency conversion by banks
  • Contact your bank for specifics

Guarantee FAQs

Is the money-back guarantee really “no questions asked”?

Yes! However, we appreciate feedback to improve our services. Sharing your reason is optional.

Can I get a refund after 30 days?

Generally no, but exceptional circumstances are reviewed case-by-case. Contact support.

What if I only completed half the course?

Full refund still applies within 30 days, regardless of progress.

Do I lose access immediately after requesting a refund?

Access continues until refund is processed, typically 2–3 business days.

Can I repurchase after getting a refund?

Yes, though repeated refund requests may be reviewed for policy abuse.

What if the course was purchased with a discount?

Refund is based on the amount you actually paid, including discounts.

Are there any restocking fees?

No! Digital products have no restocking fees. Full refund guaranteed.

What if I received the wrong course?

Contact support immediately for exchange or refund, regardless of timeframe.

Can I get a partial refund for a bundle?

Bundles are refunded as a whole. Individual course refunds not available for bundles.

What happens if my refund is denied?

Rare, but we’ll explain why and offer alternatives like course exchange or credit.


Why We Offer This Guarantee

💡 Our Commitment to You

Quality Assurance:

  • Confidence in our content
  • Proven teaching methods
  • High student satisfaction rates
  • Continuous improvement
  • Industry-leading standards

Customer Trust:

  • Transparent business practices
  • No hidden terms
  • Fair treatment guaranteed
  • Long-term relationships valued
  • Reputation matters

Risk-Free Learning:

  • Try before committing fully
  • Explore at your own pace
  • No pressure to continue
  • Your satisfaction matters
  • Investment protection

🌟 Student Success Stories

What Students Say:

  • “The guarantee gave me confidence to try”
  • “Never needed it – content exceeded expectations”
  • “Appreciated the no-pressure approach”
  • “Refund process was smooth and professional”
  • “Trust Mondosol completely now”

Our Track Record:

  • <5% refund rate
  • 95%+ satisfaction scores
  • Thousands of happy students
  • Repeat customer rate: 40%+
  • Referral rate: 30%+

Alternatives to Refunds

🔄 Other Options

Course Exchange:

  • Switch to different course
  • Same or lesser value
  • Price difference refunded
  • No additional fees
  • Subject to availability

Account Credit:

  • Keep funds for future purchase
  • Never expires
  • Use on any product
  • Flexible redemption
  • Bonus credit possible (10%)

Extended Access:

  • More time to complete
  • Additional support
  • One-on-one help session
  • Supplementary materials
  • Personalized learning path

Coaching Adjustment:

  • Reschedule sessions
  • Change coach (if available)
  • Adjust session format
  • Modified learning objectives
  • Flexible approach

Preventing Dissatisfaction

🎯 Before You Buy

Research Thoroughly:

  • Read course descriptions carefully
  • Check curriculum details
  • Watch preview videos
  • Read student reviews
  • Understand prerequisites

Ask Questions:

  • Contact support before purchasing
  • Clarify expectations
  • Discuss learning objectives
  • Confirm technical requirements
  • Verify time commitment needed

Start Small:

  • Try a basic course first
  • Test our teaching style
  • Assess platform usability
  • Build confidence gradually
  • Upgrade when ready

📚 During Your Course

Maximize Success:

  • Follow recommended pace
  • Complete all modules
  • Participate in discussions
  • Ask questions promptly
  • Use available resources

Get Support:

  • Email support anytime
  • Join community forums
  • Attend live Q&A sessions
  • Request additional materials
  • Connect with instructors

Track Progress:

  • Monitor your advancement
  • Celebrate small wins
  • Adjust learning schedule
  • Identify challenges early
  • Seek help when needed

Refund Policy Transparency

📖 Full Disclosure

What We Promise:

  • Clear, honest communication
  • Fair treatment for all
  • Timely refund processing
  • No hidden fees
  • Respectful service

What We Expect:

  • Honest feedback
  • Reasonable requests
  • Professional communication
  • Good faith participation
  • Mutual respect

Policy Updates:

  • Terms may change
  • Notice provided in advance
  • Existing purchases honored
  • Grandfather clauses apply
  • Check website for current terms

⚖️ Consumer Rights

Your Rights:

  • EU Consumer Rights Directive
  • Norwegian Consumer Protection Act
  • Right to withdraw (14 days)
  • Right to refund (defective products)
  • Right to information

Our Compliance:

  • GDPR compliant
  • Transparent terms
  • Fair business practices
  • Dispute resolution available
  • Legal recourse respected

Digital Content Exception:

  • Waiver of withdrawal right
  • Upon access/download
  • Explicitly agreed by customer
  • Industry standard practice
  • Still offer 30-day guarantee

Contact for Refund Questions

  1. Get Help:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Have order number ready
    Note purchase date
    Review guarantee terms
    Prepare your questions
    Check spam folder for responses

  3. We’re Here to Help:

    Friendly support team
    Understanding approach
    Fair resolution focus
    Your satisfaction matters
    Long-term relationship valued



Your satisfaction guaranteed – learn with confidence! ✅✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Currently, Mondosol does not offer subscription-based courses. Instead, all courses are one-time purchases with lifetime access. However, subscription options are planned for 2025+. Therefore, when subscriptions launch, you’ll be able to cancel anytime without penalties.

Estimated reading time: 7 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Currently, Mondosol does not offer subscription-based courses. Instead, all courses are one-time purchases with lifetime access. However, subscription options are planned for 2025+. Therefore, when subscriptions launch, you’ll be able to cancel anytime without penalties. Additionally, payment plans (3-month and 6-month) can be cancelled with prorated refunds.

Key Takeaways

  • Mondosol currently offers only one-time purchases for courses, with subscription options planned for 2025.
  • One-time purchases provide lifetime access, no recurring fees, and a certificate upon completion.
  • Payment plans of 3 and 6 months are available, with prorated refunds for cancellations.
  • Future subscriptions will feature lower monthly costs, all-access library, and the ability to cancel anytime.
  • Account deletion is permanent, while you can pause your account to retain access without active emails.


Current Payment Model

Mondosol subscription cancellation interface showing cancel anytime guarantee, flexible account management, and no commitment badge for course purchases

💳 One-Time Purchase System

How It Works:

  • Pay once, own forever
  • Lifetime course access
  • No recurring charges
  • No subscription fees
  • No cancellation needed

What You Get:

  • Permanent access to content
  • All future updates included
  • Download materials anytime
  • Certificate upon completion
  • Community access (where available)

Benefits:

  • No monthly commitments
  • Budget-friendly approach
  • Complete ownership
  • Access never expires
  • No surprise charges

Available Products:

  • Basic courses (€89–€125)
  • Standard courses (€180–€455)
  • Premium courses (€910–€1,820)
  • Coaching packages (€297–€1,000+)
  • Digital products (€10–€350)

📅 Payment Plans (Not Subscriptions)

Current Options:

  • 3-month payment plan
  • 6-month payment plan
  • One-time full payment
  • Custom arrangements (coaching)
  • Bank transfer installments

Important Distinction:

  • Payment plans ≠ subscriptions
  • Fixed total amount
  • Predetermined payment schedule
  • Access granted immediately
  • Ownership after final payment

Cancellation Policy:

  • Can cancel payment plans
  • Prorated refund issued
  • Access continues for paid period
  • No penalties or fees
  • Contact support to cancel

Future Subscription Plans

🔮 Coming in 2025+

Planned Subscription Model:

  • Monthly subscription option
  • Annual subscription option
  • All-access course library
  • New content added regularly
  • Cancel anytime guarantee

Expected Features:

  • Unlimited course access
  • Monthly new releases
  • Exclusive subscriber content
  • Priority support
  • Community membership included

Pricing Estimates:

  • Monthly: €29–€49/month
  • Annual: €299–€499/year (save 15–20%)
  • Student discount available
  • Nonprofit rates offered
  • Early bird pricing for current users

Cancellation Promise:

  • Cancel anytime, no questions asked
  • No cancellation fees
  • No long-term contracts
  • Prorated refunds (annual plans)
  • Simple online cancellation

How to “Cancel” Current Purchases

❌ No Cancellation Needed

One-Time Purchases:

  • Nothing to cancel
  • No recurring charges
  • Access remains forever
  • No action required
  • Keep learning at your pace

If You Want to Stop:

  • Simply stop using the course
  • Access remains available
  • Return anytime
  • No penalties
  • No need to notify us

🔄 Payment Plan Cancellation

If You’re on a Payment Plan:

  • Contact support immediately
  • Email: eliomondello@mondosol.com
  • Subject: “Payment Plan Cancellation”
  • Include order number
  • State cancellation reason (optional)

What Happens:

  • Remaining payments cancelled
  • Prorated refund calculated
  • Access continues for paid period
  • Example: 3 months paid of 6 = 3 months access
  • Fair and transparent process

Refund Calculation:

  • Total course price: €455
  • 6-month plan: €75.83/month
  • 3 months paid: €227.49
  • 3 months remaining: €227.51 refunded
  • Access for 3 months from cancellation

Newsletter & Email Subscriptions

📧 Unsubscribe Anytime

Email Communications:

  • Marketing emails
  • Course updates
  • Promotional offers
  • Weekly newsletters
  • Special announcements

How to Unsubscribe:

  • Click “Unsubscribe” in any email
  • Visit mondosol.com/unsubscribe
  • Email support with request
  • Update preferences in account
  • Instant processing

What You’ll Miss:

  • Exclusive promo codes
  • Early access to new courses
  • Free resources and guides
  • Community event invitations
  • Special discounts (up to 50%)

Selective Subscriptions:

  • Choose email types
  • Course updates only
  • Promotions only
  • Community news only
  • Customize your preferences

Account Deletion vs Cancellation

🗑️ Deleting Your Account

Account Deletion:

  • Permanently removes account
  • Deletes personal information
  • Removes course access
  • Cannot be undone
  • GDPR compliance

Before Deleting:

  • Download certificates
  • Save course materials
  • Export personal data
  • Consider account pause instead
  • Contact support for help

How to Delete:

  • Email: eliomondello@mondosol.com
  • Subject: “Account Deletion Request”
  • Confirm your identity
  • State reason (optional)
  • Processed within 7 days

Alternative: Account Pause:

  • Keep access, stop emails
  • Unsubscribe from communications
  • Access remains available
  • Reactivate anytime
  • No data loss

Subscription FAQs

Will Mondosol offer subscriptions in the future?

Yes! Subscription options are planned for 2025+. However, one-time purchases will remain available.

Can I switch from one-time purchase to subscription?

When subscriptions launch, existing customers will receive credit toward subscription fees.

What happens to my courses if I cancel a future subscription?

Courses purchased separately remain accessible. Subscription-only content access ends at cancellation.

Are there any cancellation fees?

No! Whether payment plans or future subscriptions, no cancellation fees apply.

How do I know if I’m on a subscription or one-time purchase?

Check your receipt or account. Currently, all purchases are one-time unless on payment plan.

Can I pause my subscription instead of cancelling?

When subscriptions launch, pause options will be available (planned feature).

What if I forget to cancel before renewal?

Future subscriptions will include renewal reminders. Additionally, refunds available within 7 days of renewal.

Can I get a refund if I cancel my payment plan?

Yes! Prorated refunds issued for remaining payments. Access continues for paid period.

Will my certificates remain valid after cancellation?

Yes! Certificates earned are permanent, regardless of subscription or purchase status.

Can I rejoin after cancelling?

Absolutely! Rejoin anytime. Previous progress may be saved (subscription model dependent).


Why No Subscriptions Yet?

💡 Our Current Philosophy

Education First:

  • Ownership over rental
  • Lifetime learning access
  • No pressure to “use it or lose it”
  • Learn at your own pace
  • Investment in yourself

Student Benefits:

  • Lower total cost
  • No recurring commitments
  • Budget-friendly
  • Access never expires
  • Complete ownership

Business Transparency:

  • Clear pricing structure
  • No hidden fees
  • Predictable costs
  • Fair refund policies
  • Customer-centric approach

🚀 Why Subscriptions Are Coming

Student Requests:

  • Lower upfront costs
  • Access to multiple courses
  • Try before committing fully
  • Flexibility in learning
  • Budget-friendly monthly option

Market Trends:

  • Industry standard model
  • Competitor offerings
  • Consumer preferences
  • Recurring revenue benefits
  • Sustainable business growth

Planned Improvements:

  • Hybrid model (both options)
  • More course variety
  • Regular new content
  • Enhanced community features
  • Better value for money

Comparing Purchase Options

📊 One-Time vs Subscription (Future)

One-Time Purchase:

  • ✅ Lifetime access
  • ✅ Own forever
  • ✅ No recurring charges
  • ✅ Budget certainty
  • ❌ Higher upfront cost
  • ❌ Limited to purchased courses

Subscription (Planned):

  • ✅ Lower monthly cost
  • ✅ Access all courses
  • ✅ New content regularly
  • ✅ Cancel anytime
  • ❌ Recurring payments
  • ❌ Access ends when cancelled

Best For:

  • One-time: Focused learners, specific goals, budget-conscious
  • Subscription: Continuous learners, multiple interests, flexibility seekers

Managing Your Account

⚙️ Account Settings

Access Your Account:

  • Visit mondosol.com
  • Click “My Account”
  • Log in with credentials
  • View purchase history
  • Manage preferences

What You Can Manage:

  • Email preferences
  • Password changes
  • Billing information
  • Course access
  • Download history

Update Information:

  • Change email address
  • Update payment methods
  • Modify communication preferences
  • Request data export
  • Delete account

🔐 Security & Privacy

Your Data:

  • GDPR compliant
  • Secure storage
  • Encrypted transactions
  • Privacy respected
  • Control your information

Data Rights:

  • Access your data
  • Export your data
  • Correct inaccuracies
  • Delete your account
  • Opt-out of communications

Alternatives to Cancellation

🔄 Other Options

Pause Email Communications:

  • Unsubscribe temporarily
  • Keep course access
  • No account deletion
  • Resubscribe anytime
  • Selective preferences

Contact Support:

  • Discuss concerns
  • Explore solutions
  • Course exchange options
  • Extended access
  • Personalized support

Take a Break:

  • Courses never expire
  • Return when ready
  • No pressure
  • Learn at your pace
  • Access always available

Gift or Transfer:

  • Gift to friend/family (future feature)
  • Transfer to colleague
  • Share the learning
  • Maximize value
  • Help others grow

Preparing for Future Subscriptions

📝 Early Access Signup

Get Notified:

  • Subscribe to newsletter
  • Join waitlist (coming soon)
  • Early bird pricing
  • Exclusive launch offers
  • First access to features

What to Expect:

  • Launch announcement
  • Pricing details
  • Feature overview
  • Migration options
  • Special discounts for existing customers

Grandfather Pricing:

  • Current customers protected
  • Special lifetime rates
  • Loyalty rewards
  • Discounted subscription fees
  • Appreciation for early support

Contact for Cancellation Help

  1. Get Support:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Check your purchase type
    Review account settings
    Note order number
    Prepare questions
    Consider alternatives

  3. We’re Here to Help:

    Friendly support team
    Understanding approach
    Flexible solutions
    Your satisfaction matters
    No pressure tactics

Commitment-Free Learning

🎯 Our Promise

No Lock-In:

  • One-time purchases
  • No contracts
  • No commitments
  • No penalties
  • Complete freedom

Fair Policies:

  • 30-day money-back guarantee
  • Transparent pricing
  • Clear terms
  • Honest communication
  • Customer-first approach

Future Guarantee:

  • Subscriptions will be flexible
  • Cancel anytime promise
  • No hidden fees
  • Fair refund policies
  • Your control always


Learn freely, cancel easily – your education, your terms! 🎓✨

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Pricing & Payments (5)

Mondosol makes paying for courses and coaching simple, secure, and flexible. Payment process: browse shop at mondosol.com/shop, select course or coaching package (Basic €297, Complete €497, Premium €1,000+), add to cart, choose payment method (Stripe, PayPal, credit/debit cards, bank transfer), complete payment, receive instant access.

Estimated reading time: 6 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Paying for Mondosol courses and coaching is simple, secure, and takes just a few minutes. We accept credit/debit cards, PayPal, and bank transfers through our WooCommerce shop powered by Stripe for maximum security.

Secure online payment process for Mondosol courses and coaching with Stripe and PayPal, showing laptop checkout interface with credit card and shopping cart
Secure online payment process for Mondosol courses and coaching with Stripe and PayPal, showing laptop checkout interface with credit card and shopping cart

Key Takeaways

  • Paying for Mondosol courses and coaching is secure and quick, with options like credit/debit cards, PayPal, and bank transfers.
  • Follow a simple step-by-step payment process: browse, select, add to cart, and choose your payment method.
  • You receive instant confirmation and access to purchased courses and coaching upon successful payment, including a confirmation email and immediate credentials.
  • Flexible payment plans are available for courses and coaching, with custom arrangements possible upon request.
  • Stay informed about discounts, free access updates, and changes in billing structures, effective January 2025.


Step-by-Step Payment Process

1. Browse Our Shop

Visit mondosol.com/shop to explore our full catalog:

  • Courses: Business, language, tech, travel, marketing, and more
  • Coaching Packages: Basic (€297), Complete (€497), Premium (€1,000+)
  • Digital Products: eBooks, templates, guides, toolkits (€10–€350)
  • Travel Guides: 8+ destinations (€20–€57.51)

2. Select Your Course or Coaching Package

Choose from three main tiers:

Basic Package (€297)

  • 3 one-on-one coaching sessions
  • 60 minutes per session
  • Email support between sessions
  • Completion within 2 months

Complete Package (€497)

  • 6 one-on-one coaching sessions
  • Priority scheduling
  • Custom action plans
  • Resource library access
  • 3-month support period

Premium Package (€1,000+)

  • 10+ coaching sessions
  • Unlimited email support
  • Custom curriculum design
  • Corporate training options
  • 6-month engagement

3. Add to Cart & Proceed to Checkout

  • Click “Add to Cart” on any product page
  • Review your cart (you can add multiple items)
  • Click “Proceed to Checkout”
  • Enter your billing information

4. Choose Your Payment Method

We accept multiple secure payment options:

Credit & Debit Cards

  • Visa, Mastercard, American Express
  • Processed securely through Stripe
  • Instant confirmation and access
  • No additional fees

PayPal

  • Fast, secure, buyer-protected
  • Use your PayPal balance or linked cards
  • One-click checkout for PayPal users
  • Instant access upon confirmation

Bank Transfer

  • Available for coaching packages €500+
  • Contact us first: eliomondello@mondosol.com
  • 2–3 business day processing
  • Invoice provided with bank details

5. Complete Payment

  • Review your order summary
  • Apply any promo codes (if available)
  • Confirm payment details
  • Click “Place Order”

6. Instant Confirmation & Access

After successful payment, you’ll receive:

  • Order confirmation email (within 5 minutes)
  • Invoice/receipt (within 2–4 hours)
  • Course access credentials (immediate for digital products)
  • Coaching scheduling link (within 24 hours for coaching packages)

Alternative Payment Options

For Coaching Packages

Direct Contact Method:

  1. Email us: eliomondello@mondosol.com
  2. Describe your coaching needs and goals
  3. Schedule a free 15-minute consultation
  4. Receive a custom quote and payment link
  5. Complete payment via secure link

Benefits of Direct Contact:

  • Personalized package recommendations
  • Custom payment plans (3–6 months)
  • Bundle discounts for multiple sessions
  • Corporate/group rates available

Payment Plans & Installments

We offer flexible payment options:

  • 3-month plans: For courses €180+
  • 6-month plans: For premium coaching packages
  • Custom arrangements: For corporate training

To set up a payment plan:

  • Contact us: eliomondello@mondosol.com
  • Discuss your budget and needs
  • First payment due at enrollment
  • Automatic monthly billing thereafter

Note: Payment plans may include a 2–5% processing fee


Payment Security & Privacy

Your Security is Our Priority

Stripe Payment Processing:

  • PCI DSS Level 1 certified (highest security standard)
  • 256-bit SSL encryption
  • 3D Secure authentication for card payments
  • Your card details never stored on our servers

PayPal Protection:

  • Buyer protection program
  • Dispute resolution support
  • Encrypted transactions
  • Refund-friendly policies

Data Privacy:

  • GDPR compliant
  • Your information never shared with third parties
  • Secure account dashboard
  • Two-factor authentication available

Currencies We Accept

We support multiple currencies for your convenience:

  • EUR (€) – Primary currency for European customers
  • NOK (kr) – Norwegian customers
  • USD ($) – US and international customers
  • GBP (£) – UK customers

Your currency is automatically detected based on your location. You can change it using the currency selector on our website.


What Happens After Payment?

Immediate Access (Digital Products & Courses)

  • Log into your account at mondosol.com
  • Go to “My Courses” or “My Purchases”
  • Start learning immediately
  • Download any included materials

Coaching Package Next Steps

  1. Confirmation email with scheduling link (within 24 hours)
  2. Book your first session via our calendar
  3. Pre-session questionnaire to maximize your time
  4. Session reminders 24 hours and 1 hour before
  5. Post-session action plan and resources

Discounts & Promo Codes

Before You Pay, Check For:

Early-Bird Discounts

  • 30% off new course launches
  • Limited-time offers on coaching packages
  • Subscribe to our newsletter for alerts

Bundle Deals

  • Save 15–25% on multiple courses
  • Combine coaching with courses for extra savings
  • Corporate packages with group discounts

Loyalty Rewards

  • Returning customers receive exclusive codes
  • Referral bonuses (€50 credit per referral)
  • Birthday month specials

How to Apply Promo Codes:

  1. Add items to cart
  2. At checkout, find “Discount Code” field
  3. Enter your code
  4. Discount applied automatically
  5. Complete payment with reduced price

Common Payment Questions

Is my payment information secure?

Absolutely! We use Stripe (PCI Level 1 certified) and PayPal for all transactions. Your card details are encrypted and never stored on our servers.

Will I be charged immediately?

Yes, payment is processed immediately upon order confirmation. You’ll receive instant access to digital products and courses.

Can I pay in installments?

Yes! We offer 3-month and 6-month payment plans for courses €180+ and coaching packages. Contact us to set up: eliomondello@mondosol.com

Do you accept purchase orders (PO)?

Yes, for corporate training and bulk purchases. Email us your requirements: eliomondello@mondosol.com

Can I get an invoice before paying?

Yes! Contact us with your order details, and we’ll send a proforma invoice: eliomondello@mondosol.com

What if my payment fails?

Check our “Why was my payment declined?” FAQ for troubleshooting steps, or contact us for immediate assistance.


Need Help With Payment?

We’re here to support you every step of the way!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Languages: English, Italian, Norwegian, French, and 98 others
  • Phone: +47 90167906 (Norway, business hours)

Before You Contact Us:

  • Have your order number ready (if applicable)
  • Note any error messages you received
  • Specify your preferred payment method
  • Mention any promo codes you’re trying to use

Ready to Get Started?

  1. Browse Our Shop:

    mondosol.com/shop

  2. Popular Choices:

    Business Coaching – Transform your entrepreneurial journey
    Language Courses – Learn in 102 languages
    Tech Consulting – WordPress, SEO, digital marketing
    Travel Guides – Expert destination insights

  3. Questions Before Purchasing?

    Email us: eliomondello@mondosol.com – We’re happy to help you choose the right course or coaching package for your goals!


  • What payment methods do you accept?
  • Do you offer payment plans or installments?
  • How do I get an invoice?
  • What is your refund policy?
  • Do you offer discounts or promo codes?

Thank you for choosing Mondosol! We’re excited to support your learning journey. 🚀

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol accepts multiple secure payment methods for courses and coaching. Credit/debit cards: Visa, Mastercard, American Express, Discover, Maestro, JCB (instant access, no fees, 3D Secure, PCI Level 1). PayPal: balance, linked cards, bank account, PayPal Credit (buyer protection, one-click, instant confirmation).

Estimated reading time: 7 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Mondosol accepts multiple secure payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are processed through Stripe with PCI DSS Level 1 certification for maximum security.

Accepted payment methods for Mondosol online courses including Stripe, PayPal, Visa, Mastercard, American Express credit cards, and bank transfer options with security badges
Accepted payment methods for Mondosol online courses including Stripe, PayPal, Visa, Mastercard, American Express credit cards, and bank transfer options with security badges

Key Takeaways

  • Mondosol offers secure payment methods including credit/debit cards, PayPal, and bank transfers, processed through Stripe.
  • Accepted cards include Visa, Mastercard, American Express, and others, ensuring instant processing.
  • PayPal provides options for balance, linked cards, and bank accounts with buyer protection benefits.
  • Bank transfers are available for large purchases and may take 2-3 business days for access after confirmation.
  • Digital wallets like Apple Pay and Google Pay are coming soon, expanding payment options further.


All Accepted Payment Methods

💳 Credit & Debit Cards

Accepted Cards:

  • Visa – All Visa credit and debit cards worldwide
  • Mastercard – All Mastercard credit and debit cards
  • American Express – Amex cards accepted globally
  • Discover – Available for US customers
  • Maestro – European debit cards
  • JCB – Japanese credit cards

Card Payment Features:

  • ✅ Instant payment processing
  • ✅ Immediate course/coaching access
  • ✅ 3D Secure authentication for added security
  • ✅ No additional processing fees
  • ✅ Automatic receipt generation
  • ✅ Save card details for future purchases (optional)

How to Pay with Card:

  1. Add courses/coaching to cart at mondosol.com/shop
  2. Proceed to checkout
  3. Select “Credit/Debit Card” payment option
  4. Enter card details (number, expiry, CVV, billing address)
  5. Complete 3D Secure verification (if required)
  6. Confirm payment – instant access granted

Security: All card payments processed through Stripe with 256-bit SSL encryption and PCI DSS Level 1 compliance.


🔵 PayPal

PayPal Payment Options:

  • PayPal Balance – Use funds in your PayPal account
  • Linked Cards – Pay with cards saved in PayPal
  • Bank Account – Direct bank transfer via PayPal
  • PayPal Credit – Buy now, pay later (where available)

PayPal Benefits:

  • ✅ Buyer protection program
  • ✅ One-click checkout for PayPal users
  • ✅ No need to share card details with merchants
  • ✅ Instant payment confirmation
  • ✅ Dispute resolution support
  • ✅ Refund-friendly policies

How to Pay with PayPal:

  1. Add items to cart at mondosol.com/shop
  2. At checkout, select “PayPal”
  3. Click “Pay with PayPal” button
  4. Log into your PayPal account
  5. Confirm payment details
  6. Complete payment – instant access granted

Processing Time: Instant confirmation, immediate course access


🏦 Bank Transfer (Wire Transfer)

Availability:

  • Coaching packages €500+
  • Corporate training packages
  • Bulk course purchases
  • Custom arrangements

Supported Banks:

  • Norwegian banks (DNB, Nordea, Sparebank 1, etc.)
  • European SEPA transfers
  • International SWIFT transfers
  • UK bank transfers

How to Pay via Bank Transfer:

  1. Contact us: eliomondello@mondosol.com
  2. Request bank transfer payment option
  3. Receive invoice with bank details
  4. Complete transfer from your bank
  5. Send payment confirmation
  6. Access granted within 2–3 business days after confirmation

Bank Transfer Details Include:

  • Account holder: Mondosol
  • Organization Number: 997498437
  • Bank account number (provided in invoice)
  • IBAN (for international transfers)
  • SWIFT/BIC code
  • Payment reference (your order number)

Processing Time: 2–3 business days for access after payment confirmation

Note: Bank transfers may incur fees from your bank. Check with your financial institution.


📱 Digital Wallets (Coming Soon)

We’re working to add more payment options:

  • Apple Pay – One-tap payment for iOS users
  • Google Pay – Quick checkout for Android users
  • Klarna – Buy now, pay later in installments
  • Vipps – Popular Norwegian mobile payment

Want to be notified? Email us: eliomondello@mondosol.com


Payment Method Comparison

Payment MethodProcessing TimeFeesBest For
Credit/Debit CardInstantNoneQuick purchases, international customers
PayPalInstantNoneBuyer protection, existing PayPal users
Bank Transfer2–3 daysBank fees may applyLarge purchases (€500+), corporate
Digital WalletsComing soonTBAMobile users, quick checkout

Payment Security & Protection

🔒 How We Keep Your Payments Secure

Stripe Payment Processing:

  • PCI DSS Level 1 Certified – Highest security standard in payment industry
  • 256-bit SSL Encryption – Bank-level security for all transactions
  • 3D Secure Authentication – Additional verification layer for card payments
  • Tokenization – Your card details never stored on our servers
  • Fraud Detection – Advanced AI-powered fraud prevention
  • Secure Checkout – HTTPS encrypted checkout pages

PayPal Security:

  • Buyer Protection Program – Full refund if eligible purchase doesn’t arrive or match description
  • Encrypted Transactions – All payments encrypted end-to-end
  • Fraud Monitoring – 24/7 transaction monitoring
  • Dispute Resolution – Dedicated support for payment issues

Data Privacy:

  • GDPR Compliant – Full compliance with EU data protection regulations
  • No Data Sharing – Your payment information never shared with third parties
  • Secure Storage – All data encrypted at rest and in transit
  • Two-Factor Authentication – Optional 2FA for account security

Learn more: PCI Security Standards


Currency Support

Accepted Currencies

We support multiple currencies for global accessibility:

Primary Currencies:

  • EUR (€) – Euro (European Union)
  • NOK (kr) – Norwegian Krone (Norway)
  • USD ($) – US Dollar (United States & International)
  • GBP (£) – British Pound (United Kingdom)

Additional Currencies:

  • CAD – Canadian Dollar
  • AUD – Australian Dollar
  • CHF – Swiss Franc
  • SEK – Swedish Krona
  • DKK – Danish Krone

Currency Conversion:

  • Automatic currency detection based on your location
  • Real-time exchange rates updated daily
  • Your bank may apply additional conversion fees
  • Final charge shown in your selected currency at checkout

How to Change Currency:

  1. Visit mondosol.com
  2. Find Currency Selector (top-right corner)
  3. Select your preferred currency
  4. All prices update automatically

Payment Plans & Installments

Flexible Payment Options

3-Month Payment Plans:

  • Available for courses €180+
  • Split total into 3 equal monthly payments
  • First payment at enrollment
  • Automatic monthly billing
  • Small processing fee (2–5%)

6-Month Payment Plans:

  • Available for premium courses and coaching packages
  • Split total into 6 equal monthly payments
  • Ideal for coaching packages €500+
  • Custom arrangements available

How to Set Up Payment Plan:

  1. Contact us: eliomondello@mondosol.com
  2. Specify course/coaching package
  3. Discuss your budget and preferences
  4. Receive custom payment plan proposal
  5. Complete first payment to start
  6. Automatic billing for remaining payments

Payment Plan Requirements:

  • Valid credit/debit card or PayPal account
  • First payment due at enrollment
  • Automatic billing on same day each month
  • Access granted immediately after first payment

Payment Method FAQs

Which payment method is fastest?

Credit/debit cards and PayPal provide instant access. Bank transfers take 2–3 business days.

Are there any payment fees?

No fees for card or PayPal payments. Bank transfers may incur fees from your bank.

Can I save my payment method for future purchases?

Yes! You can securely save card details in your account for faster checkout.

Do you accept cryptocurrency?

Not currently, but we’re exploring crypto payment options for the future.

Can I pay with multiple methods?

Currently, one payment method per order. Contact us for split payment arrangements: eliomondello@mondosol.com

What if my preferred payment method isn’t listed?

Contact us and we’ll work to accommodate your needs: eliomondello@mondosol.com

Is my payment information stored?

Card details are tokenized by Stripe – we never store your full card information.

Can I get a refund to a different payment method?

Refunds are processed to the original payment method only.


International Payments

Paying from Outside Europe

Supported Worldwide:

  • All major credit/debit cards accepted globally
  • PayPal available in 200+ countries
  • Multi-currency support for international customers
  • No geographic restrictions

International Payment Tips:

  • Check with your bank about international transaction fees
  • Some banks may block cross-border payments – contact them to authorize
  • Currency conversion fees may apply
  • Use PayPal for buyer protection on international purchases

Popular Payment Methods by Region:

🇺🇸 North America:

  • Credit/debit cards (Visa, Mastercard, Amex, Discover)
  • PayPal
  • Bank transfers (SWIFT)

🇪🇺 Europe:

  • Credit/debit cards (Visa, Mastercard, Maestro)
  • PayPal
  • SEPA bank transfers
  • Vipps (Norway, coming soon)

🇬🇧 United Kingdom:

  • Credit/debit cards (Visa, Mastercard)
  • PayPal
  • UK bank transfers

🌏 Asia-Pacific:

  • Credit/debit cards (Visa, Mastercard, JCB)
  • PayPal
  • International bank transfers

Corporate & Bulk Payments

Payment Options for Businesses

Purchase Orders (PO):

  • Accepted for corporate training packages
  • Minimum order value: €1,000
  • Net 30 payment terms available
  • Contact us: eliomondello@mondosol.com

Invoice Payment:

  • Proforma invoices provided upon request
  • Bank transfer or card payment
  • VAT included (if applicable)
  • Itemized billing for accounting

Volume Discounts:

  • 10+ course licenses: 15% discount
  • 25+ course licenses: 25% discount
  • Custom corporate packages available

How to Arrange Corporate Payment:

  1. Email: eliomondello@mondosol.com
  2. Specify number of licenses/seats needed
  3. Receive custom quote and invoice
  4. Complete payment via preferred method
  5. Receive bulk access codes/licenses

Need Help Choosing a Payment Method?

We’re here to help you find the best payment option for your needs!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Phone: +47 90167906 (Norway, business hours)
  • Languages: English, Italian, Norwegian, French, and 98 others

Before You Contact Us:

  • Specify your location/country
  • Mention your preferred payment method
  • Note any payment issues you’ve experienced
  • Include your order number (if applicable)

Ready to Purchase?

  1. Browse Our Shop:

    mondosol.com/shop

  2. Popular Purchases:

    Business Coaching – €297–€1,000+ (Card, PayPal, Bank Transfer)
    Language Courses – €89–€1,820 (Card, PayPal)
    Digital Products – €10–€350 (Card, PayPal)
    Travel Guides – €20–€57.51 (Card, PayPal)

  3. Payment Security Guaranteed:

    All transactions protected by Stripe’s PCI DSS Level 1 certification and PayPal’s Buyer Protection Program.



Thank you for choosing Mondosol! Your secure payment is just a click away. 🔒✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol offers flexible payment plans and installments for courses and coaching. 3-month plans: courses €180+, 3 equal payments, 2–5% processing fee, immediate access, automatic billing. 6-month plans: premium courses €455+, coaching packages €497+, lower monthly payments, full access from day one.

Estimated reading time: 8 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Yes! Mondosol offers flexible payment plans and installments to make courses and coaching more accessible. Choose 3-month plans for courses €180+, 6-month plans for premium packages, or custom arrangements for corporate training. No credit checks required – just a valid payment method.

Flexible payment plan illustration for Mondosol online courses showing 3-month and 6-month installment options with calendar and euro symbols for affordable learning
Flexible payment plan illustration for Mondosol online courses showing 3-month and 6-month installment options with calendar and euro symbols for affordable learning

Key Takeaways

  • Mondosol offers flexible payment plans for courses and coaching, including 3-month and 6-month options.
  • No credit checks are required; eligibility depends on course price and package type.
  • Custom corporate plans are available, tailored to specific needs and budgets.
  • Automatic billing ensures easy payment management with email reminders before charges.
  • Immediate course access after the first payment allows learners to start right away.


Available Payment Plans

💳 3-Month Payment Plan

Eligibility:

  • Courses priced €180 or higher
  • Standard and Premium course tiers
  • Digital product bundles
  • Coaching Basic Package (€297)

How It Works:

  • Total cost divided into 3 equal monthly payments
  • First payment due at enrollment
  • Automatic billing on the same day each month
  • Immediate course access after first payment
  • Small processing fee: 2–5% of total

Example:

  • Course price: €300
  • Processing fee: €9 (3%)
  • Total: €309
  • Monthly payment: €103 × 3 months

Benefits:

  • ✅ Spread cost over 3 months
  • ✅ Immediate course access
  • ✅ No credit check required
  • ✅ Automatic billing (set and forget)
  • ✅ Cancel anytime (see terms)

📅 6-Month Payment Plan

Eligibility:

  • Premium courses (€455+)
  • Coaching Complete Package (€497)
  • Coaching Premium Package (€1,000+)
  • Corporate training packages
  • Course bundles €500+

How It Works:

  • Total cost divided into 6 equal monthly payments
  • First payment due at enrollment
  • Automatic billing on the same day each month
  • Full access granted immediately
  • Processing fee: 2–5% of total

Example:

  • Coaching package: €600
  • Processing fee: €18 (3%)
  • Total: €618
  • Monthly payment: €103 × 6 months

Benefits:

  • ✅ Lower monthly payments
  • ✅ Easier budgeting for premium packages
  • ✅ Full access from day one
  • ✅ Flexible cancellation policy
  • ✅ No hidden fees

🏢 Custom Corporate Plans

Eligibility:

  • Corporate training packages (€1,000+)
  • Bulk course licenses (10+ seats)
  • Long-term coaching engagements
  • Custom curriculum development

How It Works:

  • Contact us: eliomondello@mondosol.com
  • Discuss your needs and budget
  • Receive custom payment proposal
  • Choose payment schedule (monthly, quarterly, annual)
  • Net 30 or Net 60 payment terms available

Benefits:

  • ✅ Tailored to your budget
  • ✅ Volume discounts (15–25%)
  • ✅ Purchase order (PO) accepted
  • ✅ Invoice billing available
  • ✅ Dedicated account manager

Payment Plan Comparison

Plan TypeMinimum PurchaseDurationProcessing FeeBest For
3-Month€180+3 months2–5%Standard courses, Basic coaching
6-Month€455+6 months2–5%Premium courses, Complete coaching
Custom€1,000+FlexibleNegotiableCorporate training, bulk licenses
One-TimeAny amountInstant0%Budget-conscious, immediate payment

How to Set Up a Payment Plan

Step-by-Step Process

1: Contact Us

  • Email: eliomondello@mondosol.com
  • Subject: “Payment Plan Request”
  • Include: Course/coaching package name, preferred plan duration

2: Consultation

  • We’ll respond within 1–2 business days
  • Discuss your needs and budget
  • Receive custom payment plan proposal
  • Review terms and conditions

3: Agreement

  • Review and sign payment plan agreement
  • Provide payment method (credit/debit card or PayPal)
  • Confirm billing schedule
  • Agree to automatic billing terms

4: First Payment

  • Complete first installment payment
  • Receive instant course/coaching access
  • Get payment schedule confirmation
  • Set up automatic billing

5: Automatic Billing

  • Payments processed automatically each month
  • Email reminders 3 days before each payment
  • Update payment method anytime in your account
  • Track remaining payments in dashboard

Payment Plan Requirements

What You Need

Valid Payment Method:

  • Credit or debit card (Visa, Mastercard, Amex)
  • PayPal account with sufficient funds or linked card
  • Bank account for direct debit (corporate only)

Account Setup:

  • Active Mondosol account at mondosol.com
  • Verified email address
  • Billing address on file
  • Phone number for payment notifications

Automatic Billing Authorization:

  • Consent to automatic monthly charges
  • Agreement to payment plan terms
  • Understanding of processing fees
  • Acknowledgment of cancellation policy

No Credit Check:

  • We don’t check credit scores
  • No impact on your credit rating
  • Approval based on payment method validity
  • Instant approval for most requests

Payment Plan Terms & Conditions

Important Details

Billing Schedule:

  • First payment due at enrollment
  • Subsequent payments on same day each month
  • If billing day falls on weekend/holiday, charged next business day
  • Email reminders sent 3 days before each payment

Processing Fees:

  • 2–5% of total course/coaching price
  • One-time fee added to total cost
  • Covers payment processing and administrative costs
  • Disclosed upfront before agreement

Access & Enrollment:

  • Immediate access after first payment
  • Full course content available from day one
  • Coaching sessions scheduled throughout payment period
  • No restrictions on content access during payment plan

Failed Payments:

  • Email notification if payment fails
  • 3-day grace period to update payment method
  • Access suspended after grace period
  • Reactivated immediately upon successful payment
  • Late fee: €10 per failed payment

Cancellation Policy:

  • Cancel anytime by emailing eliomondello@mondosol.com
  • Refund for unused portion (see refund policy)
  • Must cancel 3 days before next billing date
  • No cancellation fees if within 30-day guarantee period

Early Payment:

  • Pay off remaining balance anytime
  • No prepayment penalties
  • Processing fee still applies
  • Contact us to arrange: eliomondello@mondosol.com

Payment Plan FAQs

Is there a credit check for payment plans?

No! We don’t check credit scores. Approval is instant with a valid payment method.

Can I change my payment plan duration?

Yes, contact us at eliomondello@mondosol.com to adjust your plan (subject to availability).

What happens if I miss a payment?

You’ll receive an email notification and have 3 days to update your payment method. After that, access is suspended until payment is made.

Can I pay off my plan early?

Absolutely! Contact us anytime to pay the remaining balance. No prepayment penalties.

Are there any hidden fees?

No hidden fees. The only additional cost is the processing fee (2–5%), disclosed upfront.

Can I pause my payment plan?

Payment plans cannot be paused, but you can cancel and re-enroll later (subject to refund policy).

What if my payment method expires during the plan?

Update your payment method in your account settings before it expires to avoid interruption.

Can I switch from one-time payment to a payment plan?

Unfortunately, payment plans must be set up before purchase. Contact us to discuss options.

Do payment plans work for gift purchases?

Yes! Set up a payment plan and gift the course to someone else after completion.

Can I combine payment plans with promo codes?

Yes! Apply promo codes before setting up your payment plan for additional savings.


Alternative Flexible Payment Options

Other Ways to Spread Costs

Buy Now, Pay Later (Coming Soon):

  • Klarna – Split purchases into 4 interest-free payments
  • Afterpay – Pay in 4 installments over 6 weeks
  • Available for purchases €50–€1,000
  • No processing fees, no interest

PayPal Credit:

  • Available in select countries
  • Interest-free financing for 6 months (on purchases €99+)
  • Apply during checkout
  • Subject to PayPal credit approval

Employer Reimbursement:

  • Many employers cover professional development
  • We provide detailed invoices for reimbursement
  • Payment plans available while awaiting reimbursement
  • Contact us for corporate documentation

Scholarship & Financial Aid:

  • Limited scholarships available for qualifying students
  • Apply at: eliomondello@mondosol.com
  • Need-based and merit-based options
  • Covers up to 50% of course fees

Payment Plan Benefits

Why Choose a Payment Plan?

Financial Flexibility:

  • Don’t let budget constraints stop your learning
  • Spread costs over manageable monthly payments
  • Invest in yourself without financial stress
  • Better cash flow management

Immediate Access:

  • Start learning right away
  • Don’t wait to save up full amount
  • Access all course content from day one
  • Begin coaching sessions immediately

No Credit Impact:

  • No credit check required
  • Doesn’t affect your credit score
  • Approval based on payment method only
  • Financial privacy maintained

Easy Management:

  • Automatic billing (no manual payments)
  • Email reminders before each charge
  • Update payment method anytime
  • Track progress in your dashboard

Flexible Terms:

  • Choose 3-month or 6-month plans
  • Custom arrangements for larger purchases
  • Cancel anytime with proper notice
  • Early payoff without penalties

Who Should Use Payment Plans?

Ideal For:

Students & Recent Graduates:

  • Limited monthly budget
  • Building career skills
  • Investing in professional development
  • Managing student loan payments

Entrepreneurs & Freelancers:

  • Variable monthly income
  • Reinvesting in business growth
  • Tax-deductible business expenses
  • Cash flow management

Career Changers:

  • Upskilling for new career
  • Limited savings for education
  • Balancing current job expenses
  • Long-term investment in future

Corporate Teams:

  • Training multiple employees
  • Budget spread across fiscal quarters
  • Predictable monthly expenses
  • Easier expense tracking

Payment Plan Examples

Real-World Scenarios

1: Language Course Bundle

  • Course: Business Language Package
  • Price: €455
  • Plan: 6-month installments
  • Processing Fee: €13.65 (3%)
  • Total: €468.65
  • Monthly Payment: €78.11
  • Benefit: Learn 3 languages while spreading cost

2: Coaching Complete Package

  • Package: Complete Coaching (6 sessions)
  • Price: €497
  • Plan: 6-month installments
  • Processing Fee: €14.91 (3%)
  • Total: €511.91
  • Monthly Payment: €85.32
  • Benefit: Affordable access to expert coaching

3: Premium Course + Coaching

  • Bundle: Premium Course + Basic Coaching
  • Price: €1,207 (€910 + €297)
  • Plan: Custom 12-month plan
  • Processing Fee: €36.21 (3%)
  • Total: €1,243.21
  • Monthly Payment: €103.60
  • Benefit: Comprehensive learning journey under €105/month

4: Corporate Training

  • Package: 10-seat course licenses
  • Price: €3,000 (15% volume discount applied)
  • Plan: Quarterly payments (4 payments)
  • Processing Fee: Waived for corporate
  • Total: €3,000
  • Quarterly Payment: €750
  • Benefit: Train entire team with predictable quarterly expenses

Ready to Set Up Your Payment Plan?

Get Started Today

  1. Step 1: Choose Your Course/Coaching

    Browse our offerings: mondosol.com/shop

  2. Step 2: Contact Us

    Email: eliomondello@mondosol.com
    Subject: “Payment Plan Request – [Course/Package Name]”

  3. Step 3: Receive Your Custom Plan

    We’ll respond within 1–2 business days with your personalized payment plan proposal.

  4. Step 4: Start Learning

    Complete your first payment and get instant access!


Need Help?

We’re here to make payment plans easy and accessible!

Contact Us:

  • Email: eliomondello@mondosol.com
  • Response Time: 1–2 business days
  • Phone: +47 90167906 (Norway, business hours)
  • Languages: English, Italian, Norwegian, French, and 98 others

Before You Contact Us:

  • Know which course/coaching package you’re interested in
  • Have your preferred payment plan duration in mind
  • Prepare your payment method information
  • Note any questions about terms or fees


Invest in your future today – pay over time, learn right away! 💪✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5-7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.

Estimated reading time: 5 minutes

Home » FAQs

Last Updated: November 2025

For those interested in our refund policy for online courses, please find the details below to ensure a smooth experience.


Quick Answer

Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5–7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.

Professional refund policy illustration for Mondosol online courses and coaching showing money back guarantee and customer satisfaction
Professional refund policy illustration for Mondosol online courses and coaching showing money back guarantee and customer satisfaction

Key Takeaways

  • Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages.
  • Refund requests can be emailed to eliomondello@mondosol.com; full refunds are processed within 5–7 business days.
  • Eligibility requires course completion under 30% within 30 days, and coaching requests must occur after the first session.
  • Non-refundable items include completed courses, used sessions, and downloaded digital products.
  • Contact customer support for any refund inquiries; response time is 1–2 days.


Refund Policy Overview

💰 30-Day Money-Back Guarantee

For Courses:

  • Full refund within 30 days of purchase
  • No questions asked guarantee
  • Applies to all course packages
  • Includes digital products
  • Excludes coaching sessions

How to Request:

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – Course”
  • Include order number
  • Receive confirmation email
  • Refund processed within 5–7 business days

Processing Time:

  • Credit/debit card: 5–7 business days
  • PayPal: 3–5 business days
  • Bank transfer: 7–10 business days
  • Notification sent when processed

🏋️ 14-Day Coaching Refund

For Coaching Packages:

  • Refund available within 14 days
  • After first coaching session
  • Partial refund possible
  • Unused sessions only
  • Excludes completed sessions

How to Request:

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – Coaching”
  • Include package details
  • Explain reason briefly
  • Receive confirmation email

Processing Time:

  • Credit/debit card: 5–7 business days
  • PayPal: 3–5 business days
  • Bank transfer: 7–10 business days
  • Notification sent when processed

Refund Policy Details

📋 Eligibility Requirements

Courses:

  • Within 30-day guarantee period
  • No more than 30% course completion
  • Digital products unused
  • No certificates issued
  • No coaching sessions used

Coaching:

  • Within 14-day period
  • After first session only
  • Unused sessions remaining
  • No certificate issued
  • Proof of participation

⚖️ Refund Conditions

Courses:

  • Full refund within 30 days
  • Partial refund after 30 days
  • Pro-rata calculation
  • No refund after 90 days
  • Exceptions for technical issues

Coaching:

  • Full refund within 14 days
  • Partial refund after first session
  • Pro-rata calculation
  • No refund after 30 days
  • Exceptions for technical issues

🚫 Non-Refundable Items

Courses:

  • Completed courses (>30%)
  • Issued certificates
  • Used coaching sessions
  • Digital products downloaded
  • Payment plan fees

Coaching:

  • Completed sessions
  • Issued certificates
  • Digital resources used
  • Coaching materials
  • Payment plan fees

How to Request a Refund

📧 Email Request Process

1: Contact Us

  • Email: eliomondello@mondosol.com
  • Subject: “Refund Request – [Course/Coaching]”
  • Include order number
  • Explain reason briefly
  • Attach proof if needed

2: Verification

  • Review purchase details
  • Check completion status
  • Verify eligibility
  • Confirm refund amount
  • Notify you of decision

3: Approval

  • Receive confirmation email
  • Refund processed
  • Notification sent
  • Funds returned
  • Course access revoked

💳 Payment Method Refunds

Credit/Debit Card:

  • Refund to original card
  • Processing time: 5–7 days
  • Bank processing varies
  • Statement update: 1–3 days
  • Contact bank if delayed

PayPal:

  • Refund to PayPal account
  • Processing time: 3–5 days
  • Instant if PayPal balance
  • Bank transfer: 3–5 days
  • Notification sent

Bank Transfer:

  • Refund to original account
  • Processing time: 7–10 days
  • International: 10–15 days
  • Bank fees may apply
  • Notification sent

⏱️ Processing Time

Standard Refunds:

  • Credit/debit card: 5–7 days
  • PayPal: 3–5 days
  • Bank transfer: 7–10 days
  • International: 10–15 days
  • Notification sent

Urgent Refunds:


Refund Scenarios

📚 Course Refund Examples

1: Full Refund

  • Within 30 days
  • Less than 30% completion
  • No certificate issued
  • No coaching sessions
  • Digital products unused

2: Partial Refund

  • After 30 days
  • Pro-rata calculation
  • Unused portion only
  • Digital products unused
  • No certificate issued

3: No Refund

  • After 90 days
  • Course completed
  • Certificate issued
  • Coaching sessions used
  • Digital products used

🎯 Coaching Refund Examples

1: Full Refund

  • Within 14 days
  • After first session
  • Unused sessions
  • No certificate issued
  • No digital resources used

2: Partial Refund

  • After first session
  • Pro-rata calculation
  • Unused sessions only
  • No certificate issued
  • No digital resources used

3: No Refund

  • After 30 days
  • All sessions used
  • Certificate issued
  • Digital resources used
  • Payment plan completed

Refund Policy FAQs

When can I request a refund?

Within 30 days for courses, 14 days for coaching after first session.

How long does processing take?

5–7 days for credit/debit cards, 3–5 days for PayPal, 7–10 days for bank transfers.

Do I need a reason for refund?

No reason needed within guarantee period. Brief explanation helpful.

Can I get partial refund?

Yes, after initial guarantee period, pro-rata calculation applied.

What happens to my course access?

Access revoked after refund processed, usually within 24 hours.

Can I request a refund for payment plan?

Yes, pro-rata refund for unused portion, processing fees non-refundable.

What if I used coaching sessions?

Refund for unused sessions only, completed sessions non-refundable.

Can I get refund for digital products?

No refund if downloaded or used, refund available if unused.

What if I received a certificate?

No refund after certificate issuance, except for technical issues.

Can I get refund for coaching materials?

No refund for materials provided, except for technical issues.


Need Help with Refund?

  1. Contact Us:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Have order number ready
    Know purchase date
    Explain reason briefly
    Attach proof if needed
    Note deadline



Your satisfaction is our priority – refund policy designed for your peace of mind! 🛡️✨

Leave a Reply

Your email address will not be published. Required fields are marked *

Currently, Mondosol does not offer subscription-based courses. Instead, all courses are one-time purchases with lifetime access. However, subscription options are planned for 2025+. Therefore, when subscriptions launch, you’ll be able to cancel anytime without penalties.

Estimated reading time: 7 minutes

Home » FAQs

Last Updated: November 2025


Quick Answer

Currently, Mondosol does not offer subscription-based courses. Instead, all courses are one-time purchases with lifetime access. However, subscription options are planned for 2025+. Therefore, when subscriptions launch, you’ll be able to cancel anytime without penalties. Additionally, payment plans (3-month and 6-month) can be cancelled with prorated refunds.

Key Takeaways

  • Mondosol currently offers only one-time purchases for courses, with subscription options planned for 2025.
  • One-time purchases provide lifetime access, no recurring fees, and a certificate upon completion.
  • Payment plans of 3 and 6 months are available, with prorated refunds for cancellations.
  • Future subscriptions will feature lower monthly costs, all-access library, and the ability to cancel anytime.
  • Account deletion is permanent, while you can pause your account to retain access without active emails.


Current Payment Model

Mondosol subscription cancellation interface showing cancel anytime guarantee, flexible account management, and no commitment badge for course purchases

💳 One-Time Purchase System

How It Works:

  • Pay once, own forever
  • Lifetime course access
  • No recurring charges
  • No subscription fees
  • No cancellation needed

What You Get:

  • Permanent access to content
  • All future updates included
  • Download materials anytime
  • Certificate upon completion
  • Community access (where available)

Benefits:

  • No monthly commitments
  • Budget-friendly approach
  • Complete ownership
  • Access never expires
  • No surprise charges

Available Products:

  • Basic courses (€89–€125)
  • Standard courses (€180–€455)
  • Premium courses (€910–€1,820)
  • Coaching packages (€297–€1,000+)
  • Digital products (€10–€350)

📅 Payment Plans (Not Subscriptions)

Current Options:

  • 3-month payment plan
  • 6-month payment plan
  • One-time full payment
  • Custom arrangements (coaching)
  • Bank transfer installments

Important Distinction:

  • Payment plans ≠ subscriptions
  • Fixed total amount
  • Predetermined payment schedule
  • Access granted immediately
  • Ownership after final payment

Cancellation Policy:

  • Can cancel payment plans
  • Prorated refund issued
  • Access continues for paid period
  • No penalties or fees
  • Contact support to cancel

Future Subscription Plans

🔮 Coming in 2025+

Planned Subscription Model:

  • Monthly subscription option
  • Annual subscription option
  • All-access course library
  • New content added regularly
  • Cancel anytime guarantee

Expected Features:

  • Unlimited course access
  • Monthly new releases
  • Exclusive subscriber content
  • Priority support
  • Community membership included

Pricing Estimates:

  • Monthly: €29–€49/month
  • Annual: €299–€499/year (save 15–20%)
  • Student discount available
  • Nonprofit rates offered
  • Early bird pricing for current users

Cancellation Promise:

  • Cancel anytime, no questions asked
  • No cancellation fees
  • No long-term contracts
  • Prorated refunds (annual plans)
  • Simple online cancellation

How to “Cancel” Current Purchases

❌ No Cancellation Needed

One-Time Purchases:

  • Nothing to cancel
  • No recurring charges
  • Access remains forever
  • No action required
  • Keep learning at your pace

If You Want to Stop:

  • Simply stop using the course
  • Access remains available
  • Return anytime
  • No penalties
  • No need to notify us

🔄 Payment Plan Cancellation

If You’re on a Payment Plan:

  • Contact support immediately
  • Email: eliomondello@mondosol.com
  • Subject: “Payment Plan Cancellation”
  • Include order number
  • State cancellation reason (optional)

What Happens:

  • Remaining payments cancelled
  • Prorated refund calculated
  • Access continues for paid period
  • Example: 3 months paid of 6 = 3 months access
  • Fair and transparent process

Refund Calculation:

  • Total course price: €455
  • 6-month plan: €75.83/month
  • 3 months paid: €227.49
  • 3 months remaining: €227.51 refunded
  • Access for 3 months from cancellation

Newsletter & Email Subscriptions

📧 Unsubscribe Anytime

Email Communications:

  • Marketing emails
  • Course updates
  • Promotional offers
  • Weekly newsletters
  • Special announcements

How to Unsubscribe:

  • Click “Unsubscribe” in any email
  • Visit mondosol.com/unsubscribe
  • Email support with request
  • Update preferences in account
  • Instant processing

What You’ll Miss:

  • Exclusive promo codes
  • Early access to new courses
  • Free resources and guides
  • Community event invitations
  • Special discounts (up to 50%)

Selective Subscriptions:

  • Choose email types
  • Course updates only
  • Promotions only
  • Community news only
  • Customize your preferences

Account Deletion vs Cancellation

🗑️ Deleting Your Account

Account Deletion:

  • Permanently removes account
  • Deletes personal information
  • Removes course access
  • Cannot be undone
  • GDPR compliance

Before Deleting:

  • Download certificates
  • Save course materials
  • Export personal data
  • Consider account pause instead
  • Contact support for help

How to Delete:

  • Email: eliomondello@mondosol.com
  • Subject: “Account Deletion Request”
  • Confirm your identity
  • State reason (optional)
  • Processed within 7 days

Alternative: Account Pause:

  • Keep access, stop emails
  • Unsubscribe from communications
  • Access remains available
  • Reactivate anytime
  • No data loss

Subscription FAQs

Will Mondosol offer subscriptions in the future?

Yes! Subscription options are planned for 2025+. However, one-time purchases will remain available.

Can I switch from one-time purchase to subscription?

When subscriptions launch, existing customers will receive credit toward subscription fees.

What happens to my courses if I cancel a future subscription?

Courses purchased separately remain accessible. Subscription-only content access ends at cancellation.

Are there any cancellation fees?

No! Whether payment plans or future subscriptions, no cancellation fees apply.

How do I know if I’m on a subscription or one-time purchase?

Check your receipt or account. Currently, all purchases are one-time unless on payment plan.

Can I pause my subscription instead of cancelling?

When subscriptions launch, pause options will be available (planned feature).

What if I forget to cancel before renewal?

Future subscriptions will include renewal reminders. Additionally, refunds available within 7 days of renewal.

Can I get a refund if I cancel my payment plan?

Yes! Prorated refunds issued for remaining payments. Access continues for paid period.

Will my certificates remain valid after cancellation?

Yes! Certificates earned are permanent, regardless of subscription or purchase status.

Can I rejoin after cancelling?

Absolutely! Rejoin anytime. Previous progress may be saved (subscription model dependent).


Why No Subscriptions Yet?

💡 Our Current Philosophy

Education First:

  • Ownership over rental
  • Lifetime learning access
  • No pressure to “use it or lose it”
  • Learn at your own pace
  • Investment in yourself

Student Benefits:

  • Lower total cost
  • No recurring commitments
  • Budget-friendly
  • Access never expires
  • Complete ownership

Business Transparency:

  • Clear pricing structure
  • No hidden fees
  • Predictable costs
  • Fair refund policies
  • Customer-centric approach

🚀 Why Subscriptions Are Coming

Student Requests:

  • Lower upfront costs
  • Access to multiple courses
  • Try before committing fully
  • Flexibility in learning
  • Budget-friendly monthly option

Market Trends:

  • Industry standard model
  • Competitor offerings
  • Consumer preferences
  • Recurring revenue benefits
  • Sustainable business growth

Planned Improvements:

  • Hybrid model (both options)
  • More course variety
  • Regular new content
  • Enhanced community features
  • Better value for money

Comparing Purchase Options

📊 One-Time vs Subscription (Future)

One-Time Purchase:

  • ✅ Lifetime access
  • ✅ Own forever
  • ✅ No recurring charges
  • ✅ Budget certainty
  • ❌ Higher upfront cost
  • ❌ Limited to purchased courses

Subscription (Planned):

  • ✅ Lower monthly cost
  • ✅ Access all courses
  • ✅ New content regularly
  • ✅ Cancel anytime
  • ❌ Recurring payments
  • ❌ Access ends when cancelled

Best For:

  • One-time: Focused learners, specific goals, budget-conscious
  • Subscription: Continuous learners, multiple interests, flexibility seekers

Managing Your Account

⚙️ Account Settings

Access Your Account:

  • Visit mondosol.com
  • Click “My Account”
  • Log in with credentials
  • View purchase history
  • Manage preferences

What You Can Manage:

  • Email preferences
  • Password changes
  • Billing information
  • Course access
  • Download history

Update Information:

  • Change email address
  • Update payment methods
  • Modify communication preferences
  • Request data export
  • Delete account

🔐 Security & Privacy

Your Data:

  • GDPR compliant
  • Secure storage
  • Encrypted transactions
  • Privacy respected
  • Control your information

Data Rights:

  • Access your data
  • Export your data
  • Correct inaccuracies
  • Delete your account
  • Opt-out of communications

Alternatives to Cancellation

🔄 Other Options

Pause Email Communications:

  • Unsubscribe temporarily
  • Keep course access
  • No account deletion
  • Resubscribe anytime
  • Selective preferences

Contact Support:

  • Discuss concerns
  • Explore solutions
  • Course exchange options
  • Extended access
  • Personalized support

Take a Break:

  • Courses never expire
  • Return when ready
  • No pressure
  • Learn at your pace
  • Access always available

Gift or Transfer:

  • Gift to friend/family (future feature)
  • Transfer to colleague
  • Share the learning
  • Maximize value
  • Help others grow

Preparing for Future Subscriptions

📝 Early Access Signup

Get Notified:

  • Subscribe to newsletter
  • Join waitlist (coming soon)
  • Early bird pricing
  • Exclusive launch offers
  • First access to features

What to Expect:

  • Launch announcement
  • Pricing details
  • Feature overview
  • Migration options
  • Special discounts for existing customers

Grandfather Pricing:

  • Current customers protected
  • Special lifetime rates
  • Loyalty rewards
  • Discounted subscription fees
  • Appreciation for early support

Contact for Cancellation Help

  1. Get Support:

    Email: eliomondello@mondosol.com
    Response time: 1–2 days
    Phone: +47 90167906
    Languages: English, Italian, Norwegian, French, 98 others

  2. Before Contacting:

    Check your purchase type
    Review account settings
    Note order number
    Prepare questions
    Consider alternatives

  3. We’re Here to Help:

    Friendly support team
    Understanding approach
    Flexible solutions
    Your satisfaction matters
    No pressure tactics

Commitment-Free Learning

🎯 Our Promise

No Lock-In:

  • One-time purchases
  • No contracts
  • No commitments
  • No penalties
  • Complete freedom

Fair Policies:

  • 30-day money-back guarantee
  • Transparent pricing
  • Clear terms
  • Honest communication
  • Customer-first approach

Future Guarantee:

  • Subscriptions will be flexible
  • Cancel anytime promise
  • No hidden fees
  • Fair refund policies
  • Your control always


Learn freely, cancel easily – your education, your terms! 🎓✨

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