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Coming soon🔥 Most Popular Questions
Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5-7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.
Estimated reading time: 5 minutes
Last Updated: November 2025
For those interested in our refund policy for online courses, please find the details below to ensure a smooth experience.
Quick Answer
Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages. Refunds process within 5–7 business days. Contact eliomondello@mondosol.com for requests. No questions asked within guarantee period.
Key Takeaways
- Mondosol offers a 30-day money-back guarantee for courses and a 14-day refund policy for coaching packages.
- Refund requests can be emailed to eliomondello@mondosol.com; full refunds are processed within 5–7 business days.
- Eligibility requires course completion under 30% within 30 days, and coaching requests must occur after the first session.
- Non-refundable items include completed courses, used sessions, and downloaded digital products.
- Contact customer support for any refund inquiries; response time is 1–2 days.
Table of contents
Refund Policy Overview
💰 30-Day Money-Back Guarantee
For Courses:
- Full refund within 30 days of purchase
- No questions asked guarantee
- Applies to all course packages
- Includes digital products
- Excludes coaching sessions
How to Request:
- Email: eliomondello@mondosol.com
- Subject: “Refund Request – Course”
- Include order number
- Receive confirmation email
- Refund processed within 5–7 business days
Processing Time:
- Credit/debit card: 5–7 business days
- PayPal: 3–5 business days
- Bank transfer: 7–10 business days
- Notification sent when processed
🏋️ 14-Day Coaching Refund
For Coaching Packages:
- Refund available within 14 days
- After first coaching session
- Partial refund possible
- Unused sessions only
- Excludes completed sessions
How to Request:
- Email: eliomondello@mondosol.com
- Subject: “Refund Request – Coaching”
- Include package details
- Explain reason briefly
- Receive confirmation email
Processing Time:
- Credit/debit card: 5–7 business days
- PayPal: 3–5 business days
- Bank transfer: 7–10 business days
- Notification sent when processed
Refund Policy Details
📋 Eligibility Requirements
Courses:
- Within 30-day guarantee period
- No more than 30% course completion
- Digital products unused
- No certificates issued
- No coaching sessions used
Coaching:
- Within 14-day period
- After first session only
- Unused sessions remaining
- No certificate issued
- Proof of participation
⚖️ Refund Conditions
Courses:
- Full refund within 30 days
- Partial refund after 30 days
- Pro-rata calculation
- No refund after 90 days
- Exceptions for technical issues
Coaching:
- Full refund within 14 days
- Partial refund after first session
- Pro-rata calculation
- No refund after 30 days
- Exceptions for technical issues
🚫 Non-Refundable Items
Courses:
- Completed courses (>30%)
- Issued certificates
- Used coaching sessions
- Digital products downloaded
- Payment plan fees
Coaching:
- Completed sessions
- Issued certificates
- Digital resources used
- Coaching materials
- Payment plan fees
How to Request a Refund
📧 Email Request Process
1: Contact Us
- Email: eliomondello@mondosol.com
- Subject: “Refund Request – [Course/Coaching]”
- Include order number
- Explain reason briefly
- Attach proof if needed
2: Verification
- Review purchase details
- Check completion status
- Verify eligibility
- Confirm refund amount
- Notify you of decision
3: Approval
- Receive confirmation email
- Refund processed
- Notification sent
- Funds returned
- Course access revoked
💳 Payment Method Refunds
Credit/Debit Card:
- Refund to original card
- Processing time: 5–7 days
- Bank processing varies
- Statement update: 1–3 days
- Contact bank if delayed
PayPal:
- Refund to PayPal account
- Processing time: 3–5 days
- Instant if PayPal balance
- Bank transfer: 3–5 days
- Notification sent
Bank Transfer:
- Refund to original account
- Processing time: 7–10 days
- International: 10–15 days
- Bank fees may apply
- Notification sent
⏱️ Processing Time
Standard Refunds:
- Credit/debit card: 5–7 days
- PayPal: 3–5 days
- Bank transfer: 7–10 days
- International: 10–15 days
- Notification sent
Urgent Refunds:
- Email: eliomondello@mondosol.com
- Subject: “URGENT Refund”
- Include reason
- Provide proof
- Priority processing
Refund Scenarios
📚 Course Refund Examples
1: Full Refund
- Within 30 days
- Less than 30% completion
- No certificate issued
- No coaching sessions
- Digital products unused
2: Partial Refund
- After 30 days
- Pro-rata calculation
- Unused portion only
- Digital products unused
- No certificate issued
3: No Refund
- After 90 days
- Course completed
- Certificate issued
- Coaching sessions used
- Digital products used
🎯 Coaching Refund Examples
1: Full Refund
- Within 14 days
- After first session
- Unused sessions
- No certificate issued
- No digital resources used
2: Partial Refund
- After first session
- Pro-rata calculation
- Unused sessions only
- No certificate issued
- No digital resources used
3: No Refund
- After 30 days
- All sessions used
- Certificate issued
- Digital resources used
- Payment plan completed
Refund Policy FAQs
Within 30 days for courses, 14 days for coaching after first session.
5–7 days for credit/debit cards, 3–5 days for PayPal, 7–10 days for bank transfers.
No reason needed within guarantee period. Brief explanation helpful.
Yes, after initial guarantee period, pro-rata calculation applied.
Access revoked after refund processed, usually within 24 hours.
Yes, pro-rata refund for unused portion, processing fees non-refundable.
Refund for unused sessions only, completed sessions non-refundable.
No refund if downloaded or used, refund available if unused.
No refund after certificate issuance, except for technical issues.
No refund for materials provided, except for technical issues.
Need Help with Refund?
- Contact Us:
Email: eliomondello@mondosol.com
Response time: 1–2 days
Phone: +47 90167906
Languages: English, Italian, Norwegian, French, 98 others - Before Contacting:
Have order number ready
Know purchase date
Explain reason briefly
Attach proof if needed
Note deadline
Related FAQs:
Your satisfaction is our priority – refund policy designed for your peace of mind! 🛡️✨
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