📚 Mondosol Help Center

Estimated reading time: 7 minutes

Last Updated: November 2025

---

Quick Answer

Yes! Mondosol offers a 30-day money-back guarantee on all courses. Additionally, coaching packages include a 14-day satisfaction guarantee. Therefore, if you’re not completely satisfied, request a full refund within the guarantee period. However, digital products downloaded or accessed are subject to specific refund conditions.

---

---

Money-Back Guarantee Details

✅ 30-Day Course Guarantee

What’s Covered:

• All online courses
• Course bundles
• Premium packages
• Standard packages
• Basic packages

Guarantee Terms:

• Full refund within 30 days
• No questions asked policy
• Simple refund process
• Original payment method
• Processing time: 5–10 business days

How It Works:

• Purchase any course
• Access and review content
• Not satisfied? Request refund
• Email within 30 days
• Receive full refund

Why We Offer This:

• Build trust with students
• Confidence in our quality
• Risk-free learning experience
• Customer satisfaction priority
• Transparent business practices

---

🤝 14-Day Coaching Guarantee

Coaching Coverage:

• Basic Package (€297)
• Complete Package (€497)
• Premium Packages (€1,000+)
• One-on-one sessions
• Group coaching programs

Guarantee Conditions:

• After first session only
• Must attend scheduled session
• Request within 14 days
• Partial refund for unused sessions
• Full refund if dissatisfied after session 1

Refund Calculation:

• Session 1 completed: Refund remaining sessions
• Example: 3-session package, 1 completed
• Refund: 2/3 of total price
• Prorated based on sessions used
• Fair and transparent

Important Notes:

• Must cancel future sessions
• No-shows not eligible
• Rescheduling available first
• Communication required
• Professional courtesy expected

---

What’s Eligible for Refund?

💚 Fully Refundable Items

Courses:

• Online video courses
• Interactive learning modules
• Course bundles
• Certification programs
• Subscription courses (prorated)

Coaching:

• Unused coaching sessions
• Package downgrades
• Cancelled future sessions
• First-session dissatisfaction
• Scheduling conflicts (case-by-case)

Digital Products:

• Not yet downloaded
• Not accessed/opened
• Defective or corrupted files
• Incorrect product received
• Technical issues preventing access

---

⚠️ Non-Refundable Items

Exceptions:

• Downloaded digital products (eBooks, templates)
• Completed coaching sessions
• Courses with certificates issued
• Affiliate program fees
• Processing fees (payment processor)

Special Cases:

• Guest posting services (prepaid)
• Custom consulting work (completed)
• Third-party product purchases
• Gift cards and vouchers
• Promotional/discounted items (case-by-case)

Why These Exceptions?

• Digital nature prevents “return”
• Service already rendered
• Third-party involvement
• Industry standard practice
• Prevents abuse of policy

---

How to Request a Refund

📧 Step-by-Step Process

1: Contact Support

• Email: eliomondello@mondosol.com
• Subject: “Refund Request – [Order Number]”
• Include purchase details
• State reason (optional)
• Provide order confirmation

2: Verification

• Support reviews request
• Checks eligibility
• Confirms purchase date
• Verifies guarantee period
• Responds within 1–2 business days

3: Approval

• Refund approved or denied
• Explanation provided
• Alternative solutions offered (if applicable)
• Refund timeline confirmed
• Payment method verified

4: Processing

• Refund initiated
• Payment processor notified
• Original payment method used
• Confirmation email sent
• Tracking information provided

5: Completion

• Funds returned to account
• Typically 5–10 business days
• Bank processing time varies
• Confirmation from payment processor
• Support available for questions

---

📋 Required Information

What to Include:

• Full name
• Order number or transaction ID
• Purchase date
• Product/service name
• Payment method used
• Brief reason (helps us improve)

Optional but Helpful:

• Feedback on experience
• Suggestions for improvement
• Technical issues encountered
• Expectations vs reality
• Alternative solutions desired

---

Refund Timeline

⏱️ Processing Times

Internal Processing:

• Request received: Same day acknowledgment
• Review and approval: 1–2 business days
• Refund initiated: Within 24 hours of approval
• Confirmation sent: Immediately
• Total internal time: 2–3 business days

Payment Processor Times:

• Stripe refunds: 5–10 business days
• PayPal refunds: 3–5 business days
• Bank transfers: 7–14 business days
• Credit cards: 5–10 business days
• Debit cards: 5–10 business days

Total Expected Time:

• Fastest: 3–5 business days (PayPal)
• Average: 7–12 business days (Stripe/cards)
• Longest: 14–21 business days (bank transfers)
• Factors: Bank processing, weekends, holidays
• Contact support if delayed beyond 21 days

---

🌍 International Refunds

Currency Considerations:

• Refunded in original currency
• Exchange rate at refund time applies
• May differ from purchase rate
• Currency fluctuation possible
• Transparent conversion shown

International Processing:

• Additional 2–5 days possible
• Bank intermediary fees may apply
• SWIFT transfer times vary
• Currency conversion by banks
• Contact your bank for specifics

---

Guarantee FAQs

---

Why We Offer This Guarantee

💡 Our Commitment to You

Quality Assurance:

• Confidence in our content
• Proven teaching methods
• High student satisfaction rates
• Continuous improvement
• Industry-leading standards

Customer Trust:

• Transparent business practices
• No hidden terms
• Fair treatment guaranteed
• Long-term relationships valued
• Reputation matters

Risk-Free Learning:

• Try before committing fully
• Explore at your own pace
• No pressure to continue
• Your satisfaction matters
• Investment protection

---

🌟 Student Success Stories

What Students Say:

• “The guarantee gave me confidence to try”
• “Never needed it – content exceeded expectations”
• “Appreciated the no-pressure approach”
• “Refund process was smooth and professional”
• “Trust Mondosol completely now”

Our Track Record:

• <5% refund rate
• 95%+ satisfaction scores
• Thousands of happy students
• Repeat customer rate: 40%+
• Referral rate: 30%+

---

Alternatives to Refunds

🔄 Other Options

Course Exchange:

• Switch to different course
• Same or lesser value
• Price difference refunded
• No additional fees
• Subject to availability

Account Credit:

• Keep funds for future purchase
• Never expires
• Use on any product
• Flexible redemption
• Bonus credit possible (10%)

Extended Access:

• More time to complete
• Additional support
• One-on-one help session
• Supplementary materials
• Personalized learning path

Coaching Adjustment:

• Reschedule sessions
• Change coach (if available)
• Adjust session format
• Modified learning objectives
• Flexible approach

---

Preventing Dissatisfaction

🎯 Before You Buy

Research Thoroughly:

• Read course descriptions carefully
• Check curriculum details
• Watch preview videos
• Read student reviews
• Understand prerequisites

Ask Questions:

• Contact support before purchasing
• Clarify expectations
• Discuss learning objectives
• Confirm technical requirements
• Verify time commitment needed

Start Small:

• Try a basic course first
• Test our teaching style
• Assess platform usability
• Build confidence gradually
• Upgrade when ready

---

📚 During Your Course

Maximize Success:

• Follow recommended pace
• Complete all modules
• Participate in discussions
• Ask questions promptly
• Use available resources

Get Support:

• Email support anytime
• Join community forums
• Attend live Q&A sessions
• Request additional materials
• Connect with instructors

Track Progress:

• Monitor your advancement
• Celebrate small wins
• Adjust learning schedule
• Identify challenges early
• Seek help when needed

---

Refund Policy Transparency

📖 Full Disclosure

What We Promise:

• Clear, honest communication
• Fair treatment for all
• Timely refund processing
• No hidden fees
• Respectful service

What We Expect:

• Honest feedback
• Reasonable requests
• Professional communication
• Good faith participation
• Mutual respect

Policy Updates:

• Terms may change
• Notice provided in advance
• Existing purchases honored
• Grandfather clauses apply
• Check website for current terms

---

Legal & Compliance

⚖️ Consumer Rights

Your Rights:

• EU Consumer Rights Directive
• Norwegian Consumer Protection Act
• Right to withdraw (14 days)
• Right to refund (defective products)
• Right to information

Our Compliance:

• GDPR compliant
• Transparent terms
• Fair business practices
• Dispute resolution available
• Legal recourse respected

Digital Content Exception:

• Waiver of withdrawal right
• Upon access/download
• Explicitly agreed by customer
• Industry standard practice
• Still offer 30-day guarantee

---

Contact for Refund Questions

---

Related FAQs:

• What is your refund policy?
• Refund and Returns Policy
• Legal Terms
• Payments Terms of Service
• What is your cancellation policy on Mondosol?

---

Your satisfaction guaranteed – learn with confidence! ✅✨