📚 Mondosol Help Center

Transparency is the foundation of trust. We believe you have the right to know exactly what information we collect, why we collect it, and how we use it. Here’s a complete breakdown of the personal data Mondosol collects.

👤 Account Information

When you create a Mondosol account, we collect:

Required Information

• Full Name: To personalize your experience and address you properly
• Email Address: For account verification, login, and important communications
• Username: Your unique identifier on the platform
• Password: Encrypted and never stored in plain text

Optional Information

• Profile Picture: To personalize your learning profile
• Bio/Description: To share information with the community
• Location/Country: To provide localized content and comply with regional regulations
• Language Preferences: To deliver content in your preferred language(s)

Why We Collect This: To create and manage your account, verify your identity, and provide personalized services.

📚 Learning & Course Data

To track your progress and improve your learning experience:

Course Activity

• Enrollment Dates: When you start each course
• Progress Tracking: Lessons completed, modules finished
• Time Spent: Duration on each lesson and course
• Completion Status: Courses finished and certificates earned

Assessment Data

• Quiz Results: Scores and answers (for feedback and improvement)
• Assignment Submissions: Your work and instructor feedback
• Test Performance: Assessment results and analytics

Learning Preferences

• Course Interests: Topics you’re interested in
• Learning Goals: Your stated objectives
• Skill Levels: Self-reported or assessed proficiency
• Preferred Learning Pace: Fast-track or standard progression

Why We Collect This: To track your progress, provide certificates, personalize recommendations, and improve course content.

💳 Payment & Billing Information

When you make a purchase:

Billing Details

• Billing Name: Name on payment method
• Billing Address: Required for payment processing
• Country/Region: For tax calculations and compliance
• VAT/Tax ID: If applicable for business purchases

Payment Information

• Payment Method Type: Credit card, PayPal, etc.
• Last 4 Digits: For payment method identification
• Transaction History: Purchase dates, amounts, and order details

Important: We never store complete credit card numbers. All payment processing is handled by certified third-party processors (Stripe, PayPal) that are PCI DSS compliant.

Why We Collect This: To process payments, issue invoices, handle refunds, and comply with financial regulations.

💻 Technical & Usage Data

To improve platform performance and user experience:

Device Information

• IP Address: For security, fraud prevention, and geographic content delivery
• Browser Type & Version: To ensure compatibility
• Operating System: To optimize platform performance
• Device Type: Desktop, mobile, or tablet for responsive design

Usage Analytics

• Pages Visited: Which pages you view and how often
• Click Patterns: What buttons and links you interact with
• Session Duration: How long you spend on the platform
• Referral Source: How you found Mondosol (search, social media, direct)

Cookies & Tracking

• Essential Cookies: Required for platform functionality
• Analytics Cookies: To understand user behavior (you can opt-out)
• Marketing Cookies: For personalized advertising (you can opt-out)

Why We Collect This: To improve platform performance, fix bugs, understand user behavior, and enhance user experience.

📧 Communication Data

When you interact with us:

Email Communications

• Support Tickets: Your questions and our responses
• Newsletter Subscriptions: Topics you’re interested in
• Marketing Preferences: What communications you want to receive
• Unsubscribe Requests: Your opt-out preferences

Community Interactions

• Comments & Reviews: Your feedback on courses
• Forum Posts: Community discussions and contributions
• Messages: Direct communications with instructors or support

Why We Collect This: To provide customer support, send requested information, and facilitate community interaction.

🤝 Social Media & Third-Party Data

If you connect social accounts or use third-party services:

• Social Profile Information: Name, profile picture, email (if you sign up via Facebook, Google, LinkedIn)
• Third-Party Integrations: Data from connected apps (with your permission)
• Affiliate Tracking: If you arrive through an affiliate link

Why We Collect This: To simplify account creation, enable social sharing, and track affiliate referrals.

🚫 What We DON’T Collect

We respect your privacy and never collect:

• ❌ Sensitive personal data (race, religion, political views, health information)
• ❌ Data from children under 13 without parental consent
• ❌ Information from your device without permission
• ❌ Data unrelated to our services
• ❌ Information we don’t need for legitimate purposes

📊 How Long We Keep Your Data

We follow data minimization principles:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Deleted after 3 years of inactivity (with prior notice)
• Legal Requirements: Some data retained longer for legal/tax compliance (typically 7 years)
• Marketing Data: Removed immediately upon unsubscribe
• Right to Erasure: You can request deletion anytime

🔒 Your Data Rights

You have complete control over your data:

• Access: Request a copy of all data we hold
• Correction: Update inaccurate information
• Deletion: Request complete data removal
• Portability: Receive your data in machine-readable format
• Objection: Opt-out of certain data processing

Learn more about your data rights →

🔗 Related Resources

Privacy & Security:

• Privacy Policy
• Maximizing Guest Feedback for Business Growth in 2025🎯
• Terms of Service for Mondosol
• What can Property Owners do with Mondosol?
• What security measures does Mondosol have in place?

External Resources:

• GDPR Data Collection Guidelines – European standards
• CCPA Consumer Rights – California privacy law
• ICO Data Protection Guide – UK regulations

📞 Questions About Your Data?

We’re committed to transparency. If you have questions about what data we collect:

• Email: eliomondello@mondosol.com
• Subject: “Data Collection Inquiry”
• Response Time: Within 24 hours

We collect only what we need, protect what we collect, and respect your choices. 🔒

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Last Updated: October 8, 2025